6 jobs in VF CORPORATION

Share a new adventure with every customer as you introduce useful and practical products to their collection
**WHO WE ARE.**
With some of the most advanced technology in place, The North Face are serious about the territory we play in, and focused on ensuring every hiker, climber, skier, snowboarder, mountain biker, runner, camper and traveller has the best product at hand each and every time.
**ABOUT THE ROLE.**
We are looking for an experienced Sales Associate to join our team. You will provide advice and insight into all of the The North Face products relating to your customer's needs. At The North Face, it really is about knowing, understanding and empathising with our loyal customers to provide them with the best direction of the _tools of the trade_ necessary for their next adventure. This role offers a minimum of 5 hours per week.
**ABOUT YOU.**
If you are a sporting enthusiast who truly loves people engagement, that is a great start. As well as this, the following skills and attributes will contribute to your success in the role:
+ You enjoy and regularly participate in any or all of the following: hiking; climbing; skiing; snowboarding; mountain biking; running; camping and travel
+ Well travelled - the more travel the better
**BENEFITS.**
You'll get the following Benefits! .
+ Opportunity to work with an iconic global brand
+ Work within a friendly and inclusive team
+ Excellent training and career opportunities
+ Employee Assistance Program
+ Awesome employee product discount for additional purchases
**Our Parent Company, VF Corporation**
VF is one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Share a new adventure with every customer as you introduce useful and practical products to their collection
**WHO WE ARE.**
With some of the most advanced technology in place, The North Face are serious about the territory we play in, and focused on ensuring every hiker, climber, skier, snowboarder, mountain biker, runner, camper and traveller has the best product at hand each and every time.
**ABOUT THE ROLE.**
We are looking for an experienced Sales Associate to join our team. You will provide advice and insight into all of the The North Face products relating to your customer's needs. At The North Face, it really is about knowing, understanding and empathising with our loyal customers to provide them with the best direction of the _tools of the trade_ necessary for their next adventure. This is a 3-month fixed- term position offering a minimum of 5 hours per week.
**ABOUT YOU.**
If you are a sporting enthusiast who truly loves people engagement, that is a great start. As well as this, the following skills and attributes will contribute to your success in the role:
+ You enjoy and regularly participate in any or all of the following: hiking; climbing; skiing; snowboarding; mountain biking; running; camping and travel
+ Well travelled - the more travel the better
**BENEFITS.**
You'll get the following Benefits! .
+ Opportunity to work with an iconic global brand
+ Work within a friendly and inclusive team
+ Excellent training and career opportunities
+ Employee Assistance Program
+ Awesome employee product discount for additional purchases
**Our Parent Company, VF Corporation**
VF is one of the world's largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It's the reason we come to work every day. It's a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

**Role & Responsibilities:**
Position Definition (Key Purpose of the Position):
The Ecom Customer Service Specialist serves one to two APAC markets and provides end‑to‑end support across all consumer contact channels-including email, phone, live chat, web tickets, platform messages, product reviews, social/media inquiries, and escalations. This role ensures consumers can discover the right products, resolve issues encountered during purchase, and receive clear, considerate after‑sales support, fostering long‑term, positive relationships with the brand.
While serving consumers, the Specialist continuously captures friction points in the online shopping journey, analyzes root causes, and shares actionable insights with partner functions (Sales, Logistics, Technology/Digital, Marketing, Merchandising, Finance, and outsourced service partners). By driving process improvements, the Specialist helps elevate service efficiency and quality and optimizes the overall online shopping experience
Key Result Areas:
+ Create, maintain, and optimize full‑journey service processes (SOPs), conversation guidelines/scripts, knowledge base content, and contingency playbooks to support the complete online purchase path.
+ Handle pre‑sale, in‑sale, and post‑sale inquiries and challenges via phone, email, live chat, platform messages, product reviews, social/media comments, and escalations; demonstrate ownership until resolution and clear communication back to the consumer.
+ Systematically log contact reasons, quantify demand, and perform root‑cause analysis to identify experience gaps; consolidate findings and recommendation for improvement actions alignment.
+ Study weekly/monthly dashboards and narrative reports; contribute core KPIs breakdown analytics; contribute data‑led proposals that improve efficiency, quality, and the consumer experience.
+ Proactively align upcoming activities; prepare response guidelines, FAQs, knowledge articles, and agent enablement materials for routine campaigns/promotions to ensure consistent, accurate communication.
+ Pilot and provide feedback on customer service tooling; identify digitization, automation, and AI opportunities that raise efficiency and quality (e.g., case deflection, smarter workflows, Auto/AI ideas), and support change.
+ Offer recommendations on official websites and marketplace shopping flows from a service and consumer‑insights lens; participate in solution design reviews, UAT, and readiness activities as needed.
Success Measures:
+ Customer Service KPIs met or exceeded (Service Level, Resolution Time, CSAT, Case to Orde Ratio)
+ CS Knowledge Base and SOPs met along with business development
+ DT Solution met Ecom excellent operation and business growth requirement
+ Project initiated and completed.
**Competency Requirements:**
Behavioral Competencies -
+ Change and innovation.
+ Influence
+ Curiosity
+ Self-motivation
+ Ability to work outside of set routines and in complex matrices
Functional Competencies -
+ Analytical skills,
+ Communication skills,
+ Experience with CRM/CLM
+ Microsoft Excel, Power Point, Project
+ Tableau/Power BI Dashboard
+ Project management
**Experience**
Minimum Relevant Experience: 3+ years in E-Commerce Customer Service, Customer Success/Experience, in either in-house CS team management experience, or outsourced service provider in Ecom brand website and marketplace.
Minimum Supervisory Experience: Nice to have.
Nature of Work: Department Execution
**Academic Qualifications**
Minimum Degree Held: Bachelor's degree.
Subject Expert In: Business Management, Marketing, Communication, Sales
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VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

**More than a job, an adventure!**
We're on the hunt for our newest Icebreaker to join our high performing team in our Queenstown TouchLab Store.
Icebreakers are passionate, willing and outgoing people. Are you a retail legend who is looking for a change? We need a passionate storyteller, who not only wants a rewarding casual job, but a greater sense of purpose and connection with the world.
**What we offer:**
We'll kit you out in the newest Icebreaker each season
Monthly bonus based on your personal sales (earn what you are worth!)
Awesome employee product discount for additional purchases
Structured selling training program
**What you'll bring:**
You are one of those rare individuals who loves smashing goals
You find inspiration through connecting with all different types of people, and helping them find the perfect products
Authentic love for being active in nature and inspiring others to do the same
You are a team player and enjoy supporting your colleagues to crush it on the sales floor
**What drives icebreakers:**
Your vibe attracts your tribe. At icebreaker, we believe our values set the standard. They create our vision and help us build a team of change-makers.
**Authentic | He tūturu** - _We are real, unique human beings_
**Achiever | He waewae kai pakiaka** - _We relentlessly pursue and win_
**Passionate | He ngākau whiwhita** - _We are a force of nature, united by purpose_
**Adventurous | He waewae kai kapua** - _We don't follow, we lead_
**Belonging | He toi whenua** - _We're stronger together and brave enough to be different_
**Free To Be, our commitment to Inclusion, Diversity, Equity & Action**
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
Our products are born in nature and worn in nature. This is a rich and fulfilling mission we are on - we want to inspire people to get out into nature, connect with nature, understand how awesome nature is, and reap the benefits from nature through the performance apparel we create.
This might just be what you have been looking for a real story, seriously awesome products, and the potential to earn what you are worth.
If this opportunity feels like something you're passionate about, and it fits with your skills and experience, please click apply below to send us your CV.
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VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

**More than a job, an adventure!**
If you're a passionate storyteller who wants a rewarding full-time fixed-term role and a greater sense of purpose and connection, then keep reading as this opportunity might be just what you're looking for.
We are hiring a high-potential Assistant Store Manager for our Queenstown TouchLab Store. This store leadership position partners with the Store Manager to drive sales performance and develop the retail store team. You get it and live it. You are the one the others seek guidance from and try to emulate to max out their personal sales. You know what makes our customers tick.
You will be one of those rare individuals who consistently smashes your targets and loves coaching and developing others to succeed. You will be helping us to inspire the world to not only trust in nature's ability to create magic, but to get outside and get amongst it. We are Icebreakers - we believe in the power of nature and our relationship to nature and each other.
**What we can offer you:**
Great Sales Incentive Plan
Competitive salary
40 hours per week
Days of work: Tuesday to Saturday
With our world class leadership program, your career progression into a Store Manager is clear and achievable - we will support you, train you and provide you with the opportunity to build your leadership capabilities
Career Opportunities - we want to never have to go to the market again to hire a store manager - we want to promote from within
The chance to work for the best ethical, sustainable, retailer on the planet selling amazing products. Be part of our story.
**What you'll bring:**
You are one of those rare individuals who loves smashing goals
You find inspiration through connecting with all different types of people, and helping them find the perfect products
Authentic love for being active in nature and inspiring others to do the same
You are a team player and enjoy supporting your colleagues to crush it on the sales floor
We also have a targeted network of retail stores in New Zealand, Australia, Canada and the USA that attract adventurous, passionate people - both our team and our customers.
**What drives icebreakers:**
Your vibe attracts your tribe. At icebreaker, we believe our values set the standard. They create our vision and help us build a team of change-makers.
**Authentic | He tūturu** - _We are real, unique human beings_
**Achiever | He waewae kai pakiaka** - _We relentlessly pursue and win_
**Passionate | He ngākau whiwhita** - _We are a force of nature, united by purpose_
**Adventurous | He waewae kai kapua** - _We don't follow, we lead_
**Belonging | He toi whenua** - _We're stronger together and brave enough to be different_
**Free To Be, our commitment to Inclusion, Diversity, Equity & Action**
As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.
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VF Diversity Vision Statement
VF is committed to creating an inclusive environment that welcomes and values the differences among all of our associates, customers, suppliers and the communities in which we live and conduct business. The continued success and growth of VF is enhanced through initiatives that promote diversity throughout VF around the world.VF is an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. VF is committed to providing equal opportunities in employment, and treating our VF associates and VF applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.