1 Property Management Head jobs in Ngaruawahia

Lead, mentor, and develop a team of six property managers, working in property pod structures, ensuring effective task allocation, follow-through, and team performance.

Oversee daily property operations and condition standards, driving continuous improvement across presentation and maintenance workflows to consistently deliver excellent guest experiences.

Collaborate closely with internal teams (pricing, marketing, accounting, maintenance, etc.) to align business strategies with practical, day-to-day execution.

Oversee the successful onboarding process of new properties, ensuring smooth integration into the portfolio.

Prepare and oversee accurate monthly and quarterly reporting to property owners and internal stakeholders, ensuring clarity and timeliness.

Work with senior leadership to translate strategic ideas into actionable systems, tools, and processes.

Actively utilise digital systems and performance data, reviewing trends, testing new tools, and continually refining operations.

Be more than a manager - be a Hello Queenstown Leader. Our leaders are hands-on when needed, stepping in directly and promptly to maintain our standards; whether that means welcoming guests personally, re-hanging curtains, or delivering extra amenities.

Success Metrics:

KPIs will be collaboratively developed and agreed upon with the successful candidate, aligned with the following principles:

High team engagement and performance, demonstrated through team feedback, retention, and clear development of property management staff.

Consistent, high-quality property standards measured through guest feedback and internal quality checks.

Clear, effective operational processes and workflows, resulting in increased efficiency, accuracy, and responsiveness.

Smooth onboarding processes, measured by timely and effective integration of new properties into the portfolio.

Accurate and timely reporting, ensuring property owners and internal stakeholders receive clear, consistent information.

ABOUT THE APPLICANT

Qualifications | Experience | Skills:

Proven experience successfully leading and mentoring teams (ideally within property management, hospitality, or hotel operations). (essential)

Experience in property management operations, including property presentation standards, compliance, guest services, and operational workflows. (highly desirable)

Proficiency with digital management systems, reporting tools, and data-driven performance analysis. (essential)

Current full New Zealand driver’s licence, as travel between properties and other relevant sites is required. (essential)

Knowledge of short-term rental management or holiday-home operations. (desirable)

Exposure to implementing and refining operational systems and processes. (desirable)

Personal Attributes:

Approachable, confident, and supportive leadership style, focussed on building strong relationships with team and peers. (essential)

Exceptional communicator, effective at bridging senior leadership goals and day-to-day operations. (essential)

Highly organised and solution-focused, capable of balancing competing priorities. (essential)

Flexible and adaptable, comfortable navigating a rapid change, learning new things, and switching smoothly between leadership, strategy and hands-on support modes. (essential)

A proactive mindset, committed to continuously improving standards and processes. (essential)

ABOUT THE OPPORTUNITY

$80,000–$100,000NZD annual salary (depending on experience) + performance bonuses.

Central Queenstown office location (properties all across Queenstown) offering flexible working arrangements balanced with regular on-site presence.

Career-defining leadership role, actively shaping operations, team development, and business growth within an exciting company.

Supportive team culture that champions innovation, invests in your growth, and ensures your ideas have real impact.

This role is ideal if you're an organised, proactive leader seeking ownership, impact, and the genuine opportunity to shape the future of property management at one of Queenstown’s most exciting tourism and accommodation businesses. If you’re looking to meaningfully lead a team, progress your career, and directly influence operational excellence, we’d love to hear from you.

Apply today with your résumé and a cover letter (1-page or video) highlighting why you're the right fit. For any questions, please contact Jenn, People Partner on (emailprotected)


PLEASE NOTE: Applications will be reviewed weekly and we may progress a successful applicant before the ad deadline.

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Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand? How many years' experience do you have as a property manager? Do you have a current New Zealand driver's licence? How many years of people management experience do you have? Do you have customer service experience? How much notice are you required to give your current employer?

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