9 Customer Service jobs in Auckland

Customer Service Manager is needed for CAMBRIDGE INTERNATIONALACADEMY LIMITED t/a CIA Education & Travel in Auckland Northshore. It is a permanent full-time position.

Location：

Mercari Way, Albany, Auckland, 0632 , New Zealand

Minimum Requirement:

Relevant tertiary qualification in related areas such as business, management or marketing.

Duties:

·    Working closely with domestic and overseas markets including overseaseducation providers, training centres and education agents, to market theservice and products of the company and to maintain and improvecustomer relationship

·    Planning, administering and reviewing customer services and maintainingsound customer relations

·    Developing and reviewing policies/regulations, programs and proceduresconcerning customer relations and service provided

·    Ensuring the operational efficiency of the company

·    Providing direction and feedback to directors for the customer servicestandard and assisting with recruitment

·    Managing, and providing efficient consultancy and communication with thecustomers and clients in respect of customer service and marketing.

·    Planning and implementing strategies to follow up customer satisfaction,ensuring the service provided, and modifying services when and if needed

·    Liaising with external service agents and customers to identify markettrends and responding to customer expectations to improve the servicesprovided

·    Actively contacting other relevant agencies to assist in meeting customers’expectations if and when required.

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

Job Title: Customer Service Manager
Location: 212C Burswood Drive, Burswood, Auckland 2013
Department: Customer Service
Reports to: General Manager
Date: July 2025
Min hours of work: 40 hours/week
Days required: 6 days (must be available to work on weekdays where necessary)

We are seeking an enthusiastic and reliable Retail customer service Ice Cream Associate to join our team. This role involves preparing and serving ice cream, coffee, and other beverages, maintaining a clean and welcoming environment, and contributing to our brand’s presence through social media management. This is a full time position at 30 hours per week.

Key Responsibilities:

• Prepare and serve ice cream, coffee, and other beverages to customers

• Take customer orders accurately and process payments using POS/register systems

• Clean and maintain café equipment, including espresso machines, grinders, and ice cream makers

• Wipe down and sanitize tables, benchtops, and service areas regularly

• Monitor stock levels and assist in stocktaking and restocking supplies

• Manage daily social media tasks, including taking content, responding to comments, and helping post stories or updates aligned with the brand voice

• Follow all health, safety, and hygiene procedures

• Contribute to a clean, friendly, and efficient work environment

• Support the team with other tasks as required

• Night shift mostly.

• Available to work during Public holidays

• Additional hours might be required during peak season’.

Ideal Candidate:

• Friendly, punctual, and able to work in a fast-paced environment

• Strong communication and customer service skills

• Confident using coffee machines and comfortable with food handling

• Familiar with social media platforms (especially Instagram and TikTok) and understands basic content creation

• Basic knowledge of food safety and hygiene practices

• Able to work flexible hours, including weekends and holidays

• Some relevant work experience’ is appreciated.

To be considered for this role you must be able to work a combination of weekdays, Saturdays and Sundays, public holidays as well as being available to work extra days when required during peak season. You will also need to be comfortable being in sole charge for some periods.

Ever Green Lawn Mowing Limited is a small but well-established landscaping and
gardening company based on Auckland. We are looking for a full-time Customer
Service Manager. Your pay will be $29.66 per hour. working at least 30 hours per
week and this will be a permanent position.

Your task will be:

 developing and reviewing customer service policies, procedures;
ensuring operational efficiency within the company;
roviding direction and feedback to colleagues and assisting with recruitment
if needed;
anaging repeat business and recommend additional services to existing
clients;
chedule and follow up on site services to follow up customer feedback,
ensure to improve customers satisfaction and loyalty;
iaising with landscape designers, project managers and customers to identify
and respond to customer expectations;
aintain accurate records of customer interactions, service issues and
resolutions;
ssist with billing queries and contract renewals as needed

If you are reliable and have good people skills, and at least have two year work
experience in Landscaping and gardening industry, we would love to hear from you.
Applicants for this position must be a NZ citizen, resident or hold a valid NZ work
visa.