18 Customer Care jobs in New Zealand
Customer Specialist
Job Viewed
Job Description
Here at ASB, the Customer is at the heart of everything we do. Our Advice Centres are currently going through an exciting transformation to ensure we continue to deliver innovative, personalised, and convenient solutions for our customers.
We have an excellent opportunity for a Customer Specialist to join our friendly team within the Advice Centre based in Warkworth.
As a Customer Specialist, you will handle a broad range of banking queries and requests from customers. ASB offers innovative online solutions, and you will support and educate our customers on various banking options available to them.
This is a full-time position, working 40 hours a week from Monday to Friday.
You will serve customers daily through multiple channels while maintaining branch operations.
We seek individuals who can build relationships, learn quickly, respond promptly, and are passionate about delivering memorable customer experiences. Your ability to educate customers on our digital and self-service channels will be both rewarding and satisfying. Confidence in learning our offerings and asking the right questions will help you tailor personalised solutions for customers.
What's in it for you:
This role offers the chance to be at the forefront of our Advice Centre network and to advance your career across various teams and locations. ASB provides a fun, supportive environment with excellent benefits.
Join a diverse and inclusive team where we work together as one to accelerate progress for all New Zealanders.
You will also have access to:
- A competitive salary
- A broad range of exclusive Staff Banking Benefits
- Health, Life, and Income Protection Insurance
- A dynamic and diverse team environment
How to apply | Me pēhea te tono:
For more information, please see the attached Position Description. To express your interest, apply online.
Successful candidates will undergo pre-employment checks, including but not limited to; Police Check, Credit Check, AML Compliance, verification of qualifications, and checks both in New Zealand and overseas.
We encourage applicants from all backgrounds to apply, as we value diversity and believe it enhances our team’s culture and performance.
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Aerospace Customer Care Specialist
Posted today
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Christchurch. As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24/7 coverage. As the successful candidate, you will have at least 3-5 years import and/or export airfreight experience, and a strong passion for delivering customer excellence.
Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6:00am - 3:30pm. This roster pattern may change depending on business needs to meet customer requirements.
**How you create impact**
Your main tasks and responsibilities:
+ Delivering exceptional customer service, ensuring customer specific KPI's are met, including AOG requirements
+ Demonstrating aerospace knowledge by staying alert to time critical requests
+ Perform ad hoc and time critical pickups and deliveries to and from the airline
+ Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
+ Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
+ Determining specific service requirements and ensuring regulatory requirements and documentation are correct
+ Building long term and effective relationships with one key customer
+ Operating on a flexible work schedule, with the ability to be available as and when required
**What we would like you to bring**
We are looking for someone with:
+ A minimum of 3+ years air logistics experience, preferably in export airfreight
+ Exceptional attention to detail and time management skills
+ A passion for dealing with customers and solving complex, time-critical problems
+ Ability to work under pressure
+ Excellent communication skills both written and verbal
+ Strong organisational skills including the ability to prioritise tasks
+ A positive work ethic, attitude and someone who has a passion for customer excellence
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Aerospace Customer Care Specialist
Posted today
Job Viewed
Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Christchurch. As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24/7 coverage. As the successful candidate, you will have at least 3-5 years import and/or export airfreight experience, and a strong passion for delivering customer excellence.
Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6:00am - 3:30pm. This roster pattern may change depending on business needs to meet customer requirements.
**How you create impact**
Your main tasks and responsibilities:
+ Delivering exceptional customer service, ensuring customer specific KPI's are met, including AOG requirements
+ Demonstrating aerospace knowledge by staying alert to time critical requests
+ Perform ad hoc and time critical pickups and deliveries to and from the airline
+ Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
+ Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
+ Determining specific service requirements and ensuring regulatory requirements and documentation are correct
+ Building long term and effective relationships with one key customer
+ Operating on a flexible work schedule, with the ability to be available as and when required
**What we would like you to bring**
We are looking for someone with:
+ A minimum of 3+ years air logistics experience, preferably in export airfreight
+ Exceptional attention to detail and time management skills
+ A passion for dealing with customers and solving complex, time-critical problems
+ Ability to work under pressure
+ Excellent communication skills both written and verbal
+ Strong organisational skills including the ability to prioritise tasks
+ A positive work ethic, attitude and someone who has a passion for customer excellence
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.
Call Center Agent (Mexico)
Posted 448 days ago
Job Viewed
Job Description
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.Call Center Agent (Mexico)
Posted 448 days ago
Job Viewed
Job Description
This is a remote position.
The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.Customer Service
Posted 22 days ago
Job Viewed
Job Description
We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.
Key Responsibilities
• Provide sales support for all branch customers.
• Build and maintain internal relationships with procurement and demand management teams.
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.
• Regularly operating the forklift to move product around the site
• Accurately complete all your duties on time to a high standard of safety and quality.
Key Attributes
• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions.
• NZ driver licence full class 1 and F endorsement.
• Business smart and understands the key levers that drive business performance.
• Practical understanding and experience of health and safety standards
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.
Customer Service
Posted 22 days ago
Job Viewed
Job Description
We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.
Key Responsibilities
• Provide sales support for all branch customers.
• Build and maintain internal relationships with procurement and demand management teams.
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.
• Regularly operating the forklift to move product around the site
• Accurately complete all your duties on time to a high standard of safety and quality.
Key Attributes
• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions.
• NZ driver licence full class 1 and F endorsement.
• Business smart and understands the key levers that drive business performance.
• Practical understanding and experience of health and safety standards
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.
Customer Service
Posted 22 days ago
Job Viewed
Job Description
We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.
Key Responsibilities
• Provide sales support for all branch customers.
• Build and maintain internal relationships with procurement and demand management teams.
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.
• Regularly operating the forklift to move product around the site
• Accurately complete all your duties on time to a high standard of safety and quality.
Key Attributes
• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions.
• NZ driver licence full class 1 and F endorsement.
• Business smart and understands the key levers that drive business performance.
• Practical understanding and experience of health and safety standards
Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.
Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.
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Customer Service Manager
Posted today
Job Viewed
Job Description
Position Available: Customer Service Manager
Number of Positions Available: 1
Location: Auckland
Pay Rate: $30 – $35 per hour
Hours of Work: 30 – 40 hours per week
Key Requirements
- Minimum 2 year of experience
OR - Level 4 or higher qualification
OR - Bachelor’s degree or higher qualification (in any field) can be considered relevant to this employment.
Key Responsibilities
- Develop and implement customer service policies and procedures to enhance client satisfaction.
- Manage customer enquiries, bookings, and feedback for residential and commercial painting projects.
- Build and maintain strong relationships with new and existing clients to grow the customer base.
- Coordinate with painting teams to ensure timely and high-quality service delivery.
- Monitor and review service standards, identifying areas for improvement.
- Train and support staff in customer service best practices.
- Resolve customer complaints and issues promptly and professionally.
- Maintain accurate records of customer interactions, feedback, and service outcomes.
- Prepare regular reports on customer service performance and business growth.
- Ensure compliance with health & safety and company policies.
- Support marketing and promotional activities to attract new clients.
- Collaborate with management to develop strategies for business development and client retention.
Customer Service Representative
Posted 7 days ago
Job Viewed
Job Description
Join a fast-paced, customer-focused team at Service Foods!
We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.
Mō te tūranga mahi | About the Role
In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.
Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.
Key Details:
- Location: Mangere, Auckland (near Auckland Report)
- Employment Type: Permanent, Full-Time
- Start Date: Immediate
- Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
- Hours of work: 3:30 pm to 11:30 pm
Key responsibilities include:
- Provide excellent customer service through efficient order processing, communication, and problem-solving.
- Build and maintain positive customer relationships while supporting sales and managing accurate data.
- Engage with customers over the phone to address inquiries and meet their requirements.
- Process and action customer orders from calls, emails, faxes, and online channels promptly.
- Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
- Prioritise and manage customer backorders for timely delivery.
- Identify sales opportunities and pursue them to drive revenue growth.
- Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.
He kōrero mōu: About you
You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.
This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.
Key Attributes:
- Professional phone manner with the ability to build rapport quickly
- Proven experience in a Customer Support, call centre, or similar role
- Strong attention to detail and ability to gather and interpret information
- Excellent organisational, time management, and decision-making skills in a fast-paced environment
- Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
- Commitment to delivering outstanding customer service
- Strong understanding of processes, systems, and data entry
- Excellent interpersonal skills with an empathetic and adaptable approach
- Reliable transport to and from work
- Strong literacy, numeracy, and communication skills
- Knowledge of the food services warehouse industry, NZ food products, and basic ingredients
Ngā Kawatau | What to expect
At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.
We offer a competitive salary, comprehensive benefits, and opportunities for career growth.
Me Tono Ināianei! Apply Now!
If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.
Whaimana | Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.
Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.
Customer Service representative
Posted 11 days ago
Job Viewed
Job Description
We are looking for Customer Service Representatives for our retail store located in Auckland City
The duties include
Providing customer service
Processing payment and packing orders
Handle customer queries and concerns
Display products
Ordering stock and handling stock take
Follow safety guidelines
An ideal applicant must eb a quick learner and able to work flexible shifts.
We will offer a minimum of 30 hours per week.