17 Customer Service & Helpdesk jobs in New Zealand

• Maintaining a good team environment for staff, ensuring a positive atmosphere is 
  kept in the store
• Planning and observing interactions between customers and staff 
• Seeking for feedback and reviews from customers in relation to the service they have 
  received
• Being the first point of contact for any conflicts that may arise between customers 
  and staff
• Handling complaints from customers and providing solutions
• Brainstorming ways of improving customer experience within the store
• Examining and approving returns
• Implementing a standard of customer service 

Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.

Please note this is a full time role with guaranteed hours of at least 30 hours per week. 

A leading distributor for premium raw juice products in New Zealand.

Join our dynamic distribution team and help us take premium raw juice products across New Zealand to the next level!

We’re seeking an energetic professional who is equally passionate about winning new business and keeping our customers happy .

Key Responsibilities:

• Identify and develop new business opportunities within the beverage distribution industry.
• Build and maintain strong relationships with wholesale customers, retailers, and partners.
• Plan and implement strategies to expand market share and distribution networks.
• Negotiate supply agreements, contracts, and pricing structures with clients.
• Oversee customer service functions to ensure timely delivery and high satisfaction levels.
• Monitor sales performance, prepare reports, and recommend business growth initiatives.
• Lead customer service policies, handle escalations, and ensure continuous improvement in service standards.
• Collaborate with internal teams to align marketing, logistics, and operational strategies.
• Other relevant duties that may be asked from time to time

Skills and Qualifications Required:

• A diploma in Business, Marketing, or related field OR equivalent experience of at least 3 years’ in business development, sales, management, customer service leadership etc
• Strong negotiation, communication, and interpersonal skills.
• Proven track record of building client relationships and achieving sales targets.
• Ability to analyse market trends and prepare business reports.

Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers.

We require a customer service manager to join our team. This would involve planning, administrative duties and evaluating customer relations. This would be done through delivery in the restaurant service, working with kitchen, reception and housekeeping and sauna infusions to ensure that customers have the best stay possible and experience of all that Maruia has to offer. 

The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc. This will require the person to be confident to speak publicly to groups.

Any other skills such as graphic design, marketing would all be of benefit for this role. An LCQ certificate would be a great asset or the willingness to attain one.

This is a permanent 35-40 hour position, pay rate is between $30- $34/hour.

A minimum of 3 years experience is required.

 APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.

Job Details:

• Location: Auckland
• Position: Customer Service Manager   
• Term: Permanent full time position
• Wage: $ per hour
• Hours of work: 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

• Bachelor degree in business management or other relevant field.

• Bilingual ability is preferred for the best services to non English speaking clients;

• Excellent communication skills;

• Excellent time management skills;

• Reliable and able to work under pressure.

Duties and Responsibilities:

• Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

• Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

• To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

• Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

• Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

• Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

• To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.

Join a fast-paced, customer-focused team at Service Foods!

We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.

Mō te tūranga mahi | About the Role

In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.

Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.

Key Details:

• Location: Mangere, Auckland (near Auckland Report)
• Employment Type: Permanent, Full-Time
• Start Date: Immediate
• Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
• Hours of work: 3:30 pm to 11:30 pm

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.
• Build and maintain positive customer relationships while supporting sales and managing accurate data.
• Engage with customers over the phone to address inquiries and meet their requirements.
• Process and action customer orders from calls, emails, faxes, and online channels promptly.
• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
• Prioritise and manage customer backorders for timely delivery.
• Identify sales opportunities and pursue them to drive revenue growth.
• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

He kōrero mōu: About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly
• Proven experience in a Customer Support, call centre, or similar role
• Strong attention to detail and ability to gather and interpret information
• Excellent organisational, time management, and decision-making skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
• Commitment to delivering outstanding customer service
• Strong understanding of processes, systems, and data entry
• Excellent interpersonal skills with an empathetic and adaptable approach
• Reliable transport to and from work
• Strong literacy, numeracy, and communication skills
• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Me Tono Ināianei! Apply Now!

If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.

Whaimana | Eligibility:  Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

Service Coordinator – based in modern Wiri based office

We’re looking for an exceptionally organised and customer-focused Service Coordinator  to manage the schedule, travel, and workflow of Service Technicians across the North Island,  while delivering high-quality administrative support.

Join a leading global packaging company with a strong engineering focus, based at their South Auckland head office, and play a pivotal role in keeping their service operations running smoothly.

Do you possess excellent customer service skills and pride yourself on your natural ability to build relationships? If you enjoy working on the phones, providing excellent customer service to small business owners accross NZ, this could be the role for you.

This is a newly created role, working for a large, international company with a great reputation. The salary on offer is very competitive for this role. This role is full time, Monday-Friday in office, at their West Auckland premises. 

About the Role:

In this role, you’ll be based in their West Auckland office, engaging with pharmacy retailers via phone. Your role will be to promote core product lines, introduce new products, communicate promotional offers, and process orders—all while building strong, lasting relationships. 

You'll connect with a portfolio of existing retailers by phone to share product updates, new launches, and exclusive offers as part of a regular call cycle, and you'll support customers to get the most from their products, helping them meet their business needs.

This position is perfect for someone with previous consumer telesales/field sales or phone-based customer service experience that included some sales. Especially those with a background in pharmaceuticals or health. There's no cold calling in this role, the leads are warm and includes 600 customers. 

Key Responsibilities:

• Drive Sales : Make regular outbound calls to pharmacy retailers to promote core products, introduce new lines, and offer promotional deals.
• Build Relationships : Develop strong, ongoing connections with retail partners to maximise sales opportunities.
• Product Knowledge : Stay informed on product benefits and industry trends to effectively educate and influence buyers.
• Process Orders : Accurately manage orders, replenishments, and promotions using CRM systems.
• Market Insights : Gather customer feedback and competitor intel to inform sales strategy.
• Customer Support : Assist with inbox/chatbot queries and support the Customer Service team as needed (e.g. processing credits, product recalls).

What You Bring:

• Maturity and the ability to build relationships with decision makers.
• Previous experience in pharmacy or consumer goods telesales or field sales.
• You may come from a retail pharmacy environment, looking for soft touch into the world of pharma sales.
• Resilient, goal-oriented, and self-motivated.
• Confident objection handler with excellent interpersonal communication.
• Organised and detail-focused with strong planning and execution abilities.
• Permanent residency or NZ Citizenship. 

This is an opportunity to be part of a company that genuinely values your voice, your ideas, and your drive. You'll be joining a culture of excellence, growth, and purpose. If perhaps your longer term career goal is to become an on-road sales person, then this is the natural long term career progression with this role. 

If you're ready to bring your sales expertise to a role where you’ll help deliver life-changing healthcare solutions to the community, we’d love to hear from you. 

We are looking for Customer Service Representatives for our retail store located in Auckland City

The duties include

Providing customer service

Processing payment and packing orders

Handle customer queries and concerns

Display products

Ordering stock and handling stock take

Follow safety guidelines

An ideal applicant must eb a quick learner and able to work flexible shifts. 

We will offer a minimum of 30 hours per week.