24 Customer Service & Helpdesk jobs in New Zealand

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

Gazley Motors Wellington

Home of all things automotive and the sales, service and parts agents for Volkswagen, Škoda, Mitsubishi, Jeep, RAM, Alfa Romeo, MG, CUPRA, Suzuki, Nissan, Honda & Mercedes-Benz in the greater Wellington Region and beyond.

We are looking for a dedicated Service Advisor to be the primary point of contact for our valued customers. In this role, you will be responsible for ensuring a smooth and positive service experience from start to finish.

• Serve as the first point of contact for all customers, handling inquiries courteously and efficiently whether in person or over the phone.

• Accurately schedule service bookings, manage the workshop's workflow, and keep customers informed of their vehicle's status.

• Greet customers, receive vehicles for service, and walk around the vehicle to confirm required work and identify any additional service opportunities.

• Liaise with the workshop team to ensure vehicle completion times are met, proactively advising customers of any delays.

• Prepare clear and detailed invoices, explain the work undertaken and associated charges to customers, and process payments.

• Obtain customer authorization before any additional work is started.

• Handle all customer complaints promptly and professionally, escalating to the Service Manager when necessary.

• Manage all related administrative tasks, including warranty claims and service follow-ups, to ensure departmental efficiency.

The ideal candidate will be/have:

• at least a year of comparable experience & ideally a good understanding of our industry.
• a customer-focused individual with excellent communication and organizational skills. 
• able to manage a busy workload, prioritize tasks effectively, and maintain a professional image at all times.
• a commitment to creating a positive team environment and a strong understanding of health and safety protocols are essential.
• A  valid full or restricted driver's license is a mandatory requirement for this role.

Note: this is a 47.5 hour per week role, 7.30am-5.30pm Monday to Friday and 8am-12pm on Saturday

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices

Key Responsibilities

• Providing sales support for all branch customers

• Liaising with Internal sales teams for contract sales fulfilment as appropriate

• Provide operational cover for the Branch Manager and other senior branch staff when they are off site

• Building and maintaining internal relationships with procurement and demand management teams

• Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off

• Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits

• Operation of forklift for movement of product around the site and stack and store product to the required standards

Key Attributes

• Excellent customer service skills are paramount

• Flexible, reliable and customer focused

• Strong communication skills, both verbal and written

• An advanced knowledge of  Hynds  products and application knowledge

• A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous

• NZ driver licence full class 1 and F endorsement

• Ability to physically handle and move products up to 20 kg

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Are you a highly organised, proactive professional who thrives on supporting national operations and building strong relationships?

We’re looking for dynamic National Support  to join our team and play a key role in ensuring our national clients receive exceptional service and seamless operational support.

About the Role:

As the National Support person, you will be the vital link between our national sales team, operations, and our valued clients. You’ll provide high-level administrative, operational, and customer service support to help deliver on our service promises, meet contractual requirements, and keep our national partnerships running smoothly.

Key Responsibilities

• Support National Account Managers with day-to-day coordination, and client communications.
• Maintain and update national client records, pricing agreements, and site-specific requirements.
• Liaise with internal teams (operations, logistics, procurement) to ensure smooth delivery of services.
• Prepare and distribute reports, presentations, and documentation for client reviews.
• Assist with the implementation of new accounts, including onboarding processes and operational setup.
• Monitor service levels and proactively address any client issues or queries.

About You:

We’re looking for someone who is:

• Exceptionally organised with strong attention to detail.
• A natural communicator who can confidently engage with internal and external stakeholders.
• Comfortable managing multiple priorities in a fast-paced environment.
• Proficient in Microsoft Office (Excel, Word, PowerPoint) and confident with CRM Salesforce.
• Experienced in a similar national support, account coordination, or client services role.

Why Join Us?

At Service Foods, we’re more than just a supplier, we are a trusted partner to some of New Zealand’s most recognised brands. You’ll join a supportive team that values collaboration, innovation, and delivering excellence. This is a chance to be part of a fast-growing, national business where your contribution will make a real impact.

How to Apply:

If you’re ready to bring your organisational expertise and relationship-building skills to a role where no two days are the same, we’d love to hear from you. Apply now with your CV and a short cover letter telling us why you’re the perfect fit.

Service Coordinator – based in modern Wiri based office

We’re looking for an exceptionally organised and customer-focused Service Coordinator  to manage the schedule, travel, and workflow of Service Technicians across the North Island,  while delivering high-quality administrative support.

Join a leading global packaging company with a strong engineering focus, based at their South Auckland head office, and play a pivotal role in keeping their service operations running smoothly.

We are looking for a qualified Client Services Manager. This is a full-time permanent position and will consist of handling the Clients that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of  work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames. 

 You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients are happy with the tasks that we are performing. You will be solely responsible for our Clients and their satisfaction with all work completed.

Key Attributes:

•The desire to grow your knowledge and skills in the management field.

•A strong business-oriented focus

•The ability to adapt, be flexible and learn quickly

•Excellent interpersonal and communication skills

•Enthusiastic about customer service excellence and the contribution you can make to the

business

•The ability to work independently and without supervision

•A qualification at least at Diploma level or at least two years of work experience. 

•You will need to be flexible and good at negotiations

•Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the clients of our business.

We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $28.00 per hour and the maximum payrate is $30.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.