48 Hospitality & Tourism jobs in New Zealand

A full time Bar and restaurant manager is required for our busy Bar and Restaurant. With an operational hands-on approach, a drive for achieving high levels of quality guest service, and a strong leader of the people! This rare opportunity to work in a Cozy country pub for a leader who can be developed  with the skills. 

Are you service orientated person who will go the extra mile to help? Are you confident in your ability to produce accurate results? Do you have previous food and beverage and gaming experience? Are you prepared to fit into our team? Are you able to work unsupervised? If you can answer yes to these questions, then we want to hear from you. This position involves shift work and weekend work.

This is a fantastic opportunity to further your hospitality management career with a stable & progressive company. So if you feel that it is time for a positive change, here is your chance.

We need driven & hardworking hospitality professionals to join the fantastic team.

Job Description as follows.

Supervising security arrangements, garden and property maintenance. Observing liquor ,gaming, Tab, food safety, fire evacuation and other laws and regulations.

Assessing and reviewing customer satisfaction. Hiring, Training, supervising and evaluating employees and helping them to understand the house policies.

Overseeing accounting and purchasing activities.

Ensuring compliance with occupational health and safety regulations.

Advise, select and prepare new menus based on the needs and wants of the clients.

Understanding the gambling act and experienced in gambling venues. Contributing to menu planning, pricing strategies and special promotions on daily basis.

Demonstrating techniques and advising on cooking procedures.

Regular meeting with the owner of the company. Managing stock levels and training staff in self ordering skills.

Ensure that the correct stock levels and services standards are in place to achieve estimated sales.

Estimating food and labor cost and ordering food supplies. Budgeting, controlling expenses and managing the establishment finances and negotiating with main suppliers.

Discuss food preparation issues with manager, kitchen and waiting staff.

Following standard opening and closing procedures. Offering hourly pay , pay rate will be $34 to 36 per hour. Full time position. 30hours minimun per week.

 Must required duty manager certificate.

Must have Bachelor degree in hotel management or two years of relevant experience.

Accomplished and competent in all aspects of hospitality, the successful applicant will have a thorough knowledge of the hospitality industry, and proven management experience.

Application details Apply online for this role or contact karthik chitneni for more information.

Experienced Front of House both full time & part time positions available

With three busy premisses in Napier, Hawkes Bay, we have plenty of choose from, The Boardwalk Beach Bar & Bistro / The Duke of Gloucester / The Station Bar & Bistro. 

We require experience in all areas of front of house.

The successful applicant will need to be friendly, passionate & driven, you must enjoy being busy and have a genuine passion for customer service.

All premisses are open 7 days so a mix of days, nights & weekends are required.

The apply button will take you directly to our application form, please fill in all the required fields.

Hours & Rate of Pay to be discussed at interview depending on experience.

Location: Leopard Hotel, Waipukurau, Central Hawke’s Bay, New Zealand
Region: Hawke’s Bay
Salary: $29.00 – $34.00 per hour
Employment Type: Full-time, Permanent (Minimum 30 hours per week)

Barrel Bar Limited T/A Leopard Hotel is a well-established hospitality venue located in Waipukurau, Central Hawke’s Bay. We offer accommodation, a bar, and a restaurant that serves both locals and travelers. Our goal is to deliver an exceptional hospitality experience through excellent service and well-managed operations.

We are seeking an experienced and motivated Hotel Manager (2 positions) to join our team. The successful candidate will be responsible for overseeing the daily operations of the hotel and ensuring our guests receive a high standard of service.

• Direct and oversee reservation, reception, room service, and housekeeping activities.

• Plan, coordinate, and supervise bar, restaurant, function, and conference operations.

• Supervise security arrangements, gardens, and property maintenance.

• Monitor and ensure compliance with liquor, gaming, and other applicable laws and regulations.

• Assess and review customer satisfaction and implement improvements where necessary.

• Oversee accounting, budgeting, and purchasing activities.

• Ensure compliance with occupational health and safety regulations.

• Provide guests with local tourism information and arrange tours and transportation as required.

• Organise and control overall hotel operations to provide guest accommodation, meals, and other services effectively.

• Minimum of 3 years’ proven work experience in a similar managerial role OR a Level 4 or higher qualification in hospitality management or a related field.

• Strong leadership, organisational, and customer service skills.

• Ability to work in a fast-paced environment and manage multiple functions.

• Knowledge of health and safety regulations, liquor licensing, and hospitality compliance.

• Flexibility to work weekends, evenings, and public holidays as required.

• A pre-employment drug test may be required.

• A Ministry of Justice check may be conducted for this role.

If you have the required skills and experience and want to join a respected hospitality team, To apply please send your CV and cover letter.

We look forward to welcoming the right candidate to our team.

Our Asian Cuisine restaurant-Kajiken, Wellington branch, is seeking two experienced Duty Managers to join our team. As a Duty Manager, you will be responsible for overseeing the daily operations of the restaurant, ensuring exceptional customer service, and maintaining high standards of quality in food and service delivery. This role requires strong leadership, organizational, and interpersonal skills, as well as a deep understanding of Asian cuisine and culture. 

Kajiken Wellington is a trading name operating under the registered company FUN BISTRO LIMITED, and recruitment for the Kajiken Wellington branch refers to recruitment by FUN BISTRO LIMITED.

Key Responsibilities:

1. Supervise and coordinate the activities of restaurant staff, including servers, chefs, and kitchen assistants, to ensure efficient and smooth operation.
2. Manage and optimize restaurant resources, including staffing levels, inventory, and equipment, to meet business objectives and customer demands.
3. Ensure compliance with health and safety regulations, food safety standards, and licensing requirements at all times.
4. Train and mentor staff members on customer service protocols, food preparation techniques, and restaurant policies and procedures.
5. Monitor and maintain the quality of food products, presentation, and service delivery to uphold the restaurant's reputation for excellence.
6. Handle customer inquiries, feedback, and complaints in a professional and timely manner, striving to resolve issues to the customer's satisfaction.
7. Assist in developing and implementing marketing and promotional strategies to attract and retain customers, including special events and menu offerings.
8. Manage reservation systems, seating arrangements, and waitlist management to optimize table turnover and guest satisfaction.
9. Collaborate with the restaurant owner, head chef, and other management team members to develop and implement operational policies and procedures.
10. Conduct regular inspections of the restaurant premises, equipment, and facilities to ensure cleanliness, maintenance, and compliance with hygiene standards.

Qualifications and Experience:

• At least one year of relevant work experience in the hospitality industry is required, or a relevant qualification at NZQF Level 4 or higher. No specific major is required if the candidate holds a bachelor's degree or higher.
• Excellent communication and leadership skills, with the ability to motivate and inspire a diverse team.
• Sound decision-making and problem-solving abilities in high-pressure situations.
• Ability to work flexible hours, including evenings, weekends, and holidays, as required by the nature of the hospitality industry.

Additional Requirements：

Applicants for this position should have NZ residence or a valid NZ work visa. Please tell us your visa status when applying for this role.

We are looking for a Super Star Duty Manager to join our  team! 

Distinction Dunedin Hotel is a 127 bedroom property located in Central Dunedin.

Our Duty Managers are essential to the success of our hotel offering hands on support to all departments. You are required to work various shifts over a 7 day roster which includes weekends. Previous hospitality work is essential. 

The role of our Duty Managers is to ensure the smooth operational running of our hotel. Working various shifts over a 7 day roster including weekends, flexibility is key. No two shifts will be the same as you work between Reception, Food & Beverage and Housekeeping departments.

Key Responsibilities 

• Supervising the Houseleeping Team and work with them as a member of the team cleaning guest rooms
• Supervising F&B operation and working in the F&B operation during breakfast and working in both the bar and restaurant during dinner shifts. 
• Working on Reception welcoming guests and checking guests in and out of the hotel as well as handle guest requests
• Communicate with all departments during your shift and manage day to day hotel operations

Our ideal Candidate will have

• At least one year's experience in the hospitality industry
• Good understanding of a hotel Property Management System and Point of Sale system
• Flexibility to work varied shifts including weekends, holidays and night shifts 
• Previous Customer service experience 
• Strong communication skills
• A high standard of presentation 
• Be a team player with excellent communication skills

Culture and Benefits 

• Group hotel discounts
• Free use of hotel gym
• Opportunities for progression

About our company

Mondello Kaikoura is Kaikoura’s newest accommodation complex, offering modern, clean and styled rooms appealing to any traveler, from a solo person to a family or small group. We are now seeking Assistant Motel Managers to join our friendly team in Kaikoura.

What you will do but not limited to the following:

• Assist the motel manager with the day-to-day running of the establishment, which involve managing front desk operations, handling reservations, and overseeing general property maintenance.
• Directly assist guests with inquiries, complaints and restaurant bookings to ensure a positive and satisfactory experiences.
• Supervise and support motel staff, including training new employees, assigning tasks, and monitoring performance, especially when the manager is not present.
• Handle administrative duties such as managing correspondence, processing paperwork, and preparing reports on operational data.
• Ensure that rooms and grounds are kept clean and well-maintained, which is a vital part of the guest experience.
• Develop and implement marketing and brand promotion strategies; proficiently use mainstream social media platforms (such as Facebook, TikTok, etc.) for promotion and customer engagement to enhance brand awareness, guest traffic, and conversion rates.
• Maintain and manage the motel’s IT systems, including hardware and software (e.g., servers, computers, printers, and management software), ensuring stable and efficient operations.
• Follow, update and enforce the motel policies, procedures, guidelines and manuals to ensure compliance, safety and profitability.

Suitable candidate will be able to demonstrate the following:

• Either have at least two years of relevant experience or NZQF Diploma
• Great organizational skills and the ability to juggle multiple priorities
• Comfortable working both independently and as part of a team
• Strong and polished verbal and written communication skills
• Excellent attention to detail

What we can offer:

• Full time employment: in Kaikoura
• Hourly rate: $33/hour gross - $35/hour gross
• Hours of week per week: a minimum of 35 hours, no more than 45 hours per week. Over time maybe expected

If you think you are the right person, please APPLY NOW with your CV.

BT W AITOMO LIMITED located in Te Kuiti, Waikato, we offer clean and comfortable motel accommodation with genuine kiwi hospitality to both business and private travelers.  Now we are looking for a Motel Manager to do the operation of our motel.

Employment Type : Permanent Full-time

Minimum guaranteed hours : at least 30 hours weekly - Max 45 hours

Key responsibilities include:

• Inspect facilities regularly and enforce strict compliance with
  health and safety standards.
• Deal with customer complaints and comments.
  Ensure smooth running of all banqueting outlets.
• Make sure the hotel follows with licensing laws health and
  safety and other statutory regulations.
• Manage budgets and analyse financial information
• Monitor sales and profits.
• Manage cleaning and maintenance staff, including
  contractors
• Quality control in all guest areas as well as back of house and
  front of house areas
  
  Key success factors for this role require:
• Hospitality diploma qualification, 3 years of management-related work experience or Bachelor degree in any discipline
• Be enthusiastic, self-managing, and able to work independently or in a small team
• Positive personalities energy with a can-do attitude
• General knowledge of basic maintenance and up-keep of grounds
• Excellent communication and organisation skills
• Second language would be beneficial

This is a great opportunity for a diverse and challenging role in a fast-paced environment. Remuneration is negotiable for the right candidate, between $28.00 -$33.00 per hour depending on the number of experiences and qualifications. 

If this sounds like you apply today!

The Quest Serviced Apartments Hotel in Remarkables Park Queenstown is looking for a Housekeeper/Receptionist. Experience preferred but not required. This is a dual role and the successful applicant will be fully trained. 

Applicants who have NZ Citizenship or applicable current NZ Visa, will have first consideration.

What are the expected days and times of work?

8:30am - 4:30pm / Mon - Sunday (rostered on 5 days per week)

How many hours guaranteed? 

A minimum of 30 hours per week 

Are there any additional job prerequisites?

Previous work experience in housekeeping preferred. Physically fit. Not carrying any injuries. Housekeeping is physical work and will not be suitable for those with back problems etc.

Room Attendant / Housekeeper Duties

• Follow instructions given by your supervisor 

• Clean and maintain guest rooms and common areas as per the Quest standard 

• Service rooms as required according to training provided and the Quest Standard 

• Check all items in rooms when cleaning to ensure they are in good safe working order 

• Laundry to be done as and when required or instructed 

• Rubbish bins to be emptied into outside skip as required 

• Maintain professional conduct while in reception area, hallways, stairwells, apartments and all areas within close vicinity to the Quest Hotel at all times 

• Assist guests if and when required 

Front Office Reception Duties 

• Front Office Reception area is clean and tidy at all times. 

• Marketing materials are displayed at all times. 

• Promote the business. 

• Sell reservations. 

• Provide accommodation reception services in accordance with Quest Franchise Operations Manual. 

• Complete financial, guest and reservations records in accordance with Quest Franchise Operations Manual. 

• Professional presentation of self and work environment – in accordance with Quest Code of Conduct, Quest Way and Quest Franchise Operations Manual. 

• Communicate with Housekeeping/Room Attendant and Maintenance staff so as to achieve the operational objective of the business, in accordance with Quest Procedures. 

• No guest complaints relating to reception area presentation. 

• Able to articulate the points of difference between a Quest Serviced Apartment and competing accommodation products/brands. 

• Able to identify strengths and weakness of the business relevant to market competition. 

• Able to recite ALL information contained on the business’s fact sheet. 

• Able to provide information about other Quest businesses. 

• Able to provide information on different Quest products to customers and guests. 

• The business experiences no loss due to non-adherence to policy and procedure. 

• Conversions of enquiries exceed 70%. 

• Able to demonstrate the key selling attributes of Quest Serviced Apartments and the business. 

• Demonstrate competency in all operational requirements of RMS including, Night Audit procedure, reservations, check in/out, room allocation policy, access help desk. 

• Able to articulate current performance of property against targets. 

• All enquiries are recorded.

• All financial transactions are recorded. 

• All transactions are reconciled and accurate. Customer service 

• Customer service delivered in accordance with the Quest Way. 

• Meet and farewell guest in accordance with Quest Front Office Operation Policy and Procedures. 

• Knowledge of local area facilities and services. 

• Ability to resolve guest complaints and enquires. 

• Consistently refer to guests by name. 

• 90% of Guest Feedback Questionnaires to contain positive guest comments. 

• Able to provide information on the local area. 

• Resolve guest complaints and requests first time.