3 Fmcg jobs in New Zealand

Great Career Opportunity Awaits!

Hiring now for a January start  – secure your role today, enjoy a summer break, and start fresh in the new year!

Due to an internal promotion, we’re seeking a highly motivated individual with excellent communication and interpersonal skills to join a global, award-winning packaging company in Christchurch.

If you have min of 2+ years of customer service or client account management experience  and are career-focused, this is an exceptional opportunity to grow and thrive.

Why Work Here?

You’ll be working for a secure, successful global company with local manufacturing right here in Christchurch.

• Amazing induction, training, and career progression opportunities over time.

• Work with teams across NPD, procurement, production, finance, and sales, with multiple career opportunities available (expectation of 3–4 years in this role first).

• A company where sustainable packaging and product innovation are central to the business. If you care about the environment and want to work for NZ-made products, this could be a great long-term fit.

• Be part of a supportive, warm, and engaging team who work hard and have fun.

• Competitive salary (depending on experience).

About You

You bring experience in office-based customer service, sales support, or account management , ideally liaising with clients. Experience in manufacturing, print, packaging, labels, or related industries will be highly regarded.

You are:

• A go-getter, customer-centric and always seeking improvement opportunities.

• A positive team player who contributes to a great team culture.

• Professional in your written and verbal communication with B2B clients.

• Strong in planning and organisation, with excellent multitasking ability.

• Detail-oriented, accurate in data entry, and quick to spot errors.

• Calm under pressure with a confident, enthusiastic, ‘can-do’ attitude.

• Technically savvy, with intermediate–advanced Excel skills; CRM experience is advantageous.

• Proactive in suggesting and implementing improvements.

• Ideally, hold tertiary qualifications in Marketing, Business/Commerce, or a similar field (not essential if you have relevant experience).

The Role

This is much more than processing orders. As you grow in the role, you’ll gain exposure across the business and expand your responsibilities.

You will:

• Work within a diverse manufacturing team, coordinating between clients, sales, and production in a CSR team of three.

• Collaborate to problem-solve and deliver client-focused, commercially smart solutions.

• Assist in managing workflow across departments.

• Liaise across the supply chain to ensure orders are on spec and on time, including freight and logistics coordination.

• Create and analyse reports (forecasting, cost analysis, sales reports).

• Manage and maintain CRM and database accuracy.

Location & Hours

•  Location:  Modern offices near Christchurch Airport (office-based role)

• Hours:  Mon-Fri between 8:00 AM – 5:00 PM  (8 hrs/day)

• Start Date:  Early–Mid January (not negotiable)

How to Apply

Apply now with your CV in Word format . We recommend including a cover letter outlining why you’d be a great fit.

Contact:  Chanelle Bryan – Recruitment Specialist   |  

•  First interviews will be conducted via video. 

• Medical, drug and skills-based testing will apply.

• Due to application volumes, only shortlisted candidates will be contacted within 7 working days.

• Applicants must have the right to work in New Zealand .

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne ( companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.