5 Desktop Support jobs in New Zealand

Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!Job Summary:

We are seeking a skilled and reliable Dispatch Engineer  to provide on-call, on-site IT support  at client locations. This is not a full-time position . The engineer will be engaged and paid on an hourly basis , and is expected to visit the client site only when support tickets are raised  that require in-person assistance.

This role is ideal for professionals who are flexible, self-driven, and comfortable with short-notice site visits to resolve hardware and software issues.

Key Responsibilities:

Visit client locations only as needed , based on dispatched support tickets.

Install, configure, and troubleshoot software and hardware on Windows and Apple devices (including iMacs).

Handle printer installations and break-fix support.

Perform on-site tasks such as hardware refresh, asset tagging, redeployment, and reclaim.

Coordinate hardware repairs and warranty services.

Provide executive (VIP) support and basic AV/conferencing assistance.

Manage inventory, including tagging, logging, and reporting hardware movement.

Coordinate with vendors for repairs and replacements.

Support walk-up users and assist with onboarding when required.

Ensure all services align with company standards and client expectations.

Maintain detailed ticket logs, status updates, and closure notes through the service management system.

Additional Notes:

This is a contractual, hourly-paid position , not a permanent or full-time role.

Engineers will be dispatched only when there is a ticket that requires on-site support .

Requirements

3–5 years of IT support experience, preferably in field support or dispatch roles.

Strong knowledge of Windows and macOS platforms.

Basic understanding of network concepts (TCP/IP, Ethernet).

Familiarity with printer support and hardware troubleshooting.

Certifications like A+, MCP, or equivalent preferred.

Excellent communication, customer service, and organizational skills.

Willingness to travel to different client sites as needed , sometimes on short notice.

Ability to lift and move equipment (up to 50 lbs).

Must have access to transportation and be available for on-call assignments .

BenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inReynosa, Mexico, and be at the forefront of IT support excellence!

Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!Job Summary:

We are seeking a skilled and reliable Dispatch Engineer to provide on-call, on-site IT support at client locations. This is not a full-time position . The engineer will be engaged and paid on an hourly basis , and is expected to visit the client site only when support tickets are raised that require in-person assistance.

This role is ideal for professionals who are flexible, self-driven, and comfortable with short-notice site visits to resolve hardware and software issues.

Key Responsibilities:

Visit client locations only as needed , based on dispatched support tickets.

Install, configure, and troubleshoot software and hardware on Windows and Apple devices (including iMacs).

Handle printer installations and break-fix support.

Perform on-site tasks such as hardware refresh, asset tagging, redeployment, and reclaim.

Coordinate hardware repairs and warranty services.

Provide executive (VIP) support and basic AV/conferencing assistance.

Manage inventory, including tagging, logging, and reporting hardware movement.

Coordinate with vendors for repairs and replacements.

Support walk-up users and assist with onboarding when required.

Ensure all services align with company standards and client expectations.

Maintain detailed ticket logs, status updates, and closure notes through the service management system.

Additional Notes:

This is a contractual, hourly-paid position , not a permanent or full-time role.

Engineers will be dispatched only when there is a ticket that requires on-site support .

Requirements

3–5 years of IT support experience, preferably in field support or dispatch roles.

Strong knowledge of Windows and macOS platforms.

Basic understanding of network concepts (TCP/IP, Ethernet).

Familiarity with printer support and hardware troubleshooting.

Certifications like A+, MCP, or equivalent preferred.

Excellent communication, customer service, and organizational skills.

Willingness to travel to different client sites as needed , sometimes on short notice.

Ability to lift and move equipment (up to 50 lbs).

Must have access to transportation and be available for on-call assignments .

BenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inQuerétaro, Mexico, and be at the forefront of IT support excellence!

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .