33 IT Service jobs in New Zealand

We are looking for an experienced service technician (who are qualified to work in NZ) to join the team.

The role is permanent full-time, with a minimum guaranteed hours of 40 hours per week with possible overtime if required.

Your salary package will include competitive hourly rates ranging from NZ$36 up to NZ$38 per hour depending on skill level.

The purpose of these roles is:

·    To provide high-quality trades skills to ensure equipment is prepared to the customer’s requirements and high standards;

·    Perform trade related tasks on earthmoving equipment.

·    Provide skillful and effective machine diagnostics and repairs;

·    Testing and adjusting of machine operating and monitoring systems utilising relevant literature and testing equipment;

·    Organise and complete all necessary job and work site paperwork.

Region of work:

You will be based in Whangarei, Northland, and may be required to work outside of Whangarei from time to time, such as assisting in the rebuilding and servicing of machines. We will organise and cover the costs of travel expenses.

To be qualified, you must have:

·    Minimum 3 years of verifiable experience preferably in a technical service role;

·    Ability to obtain Class 1 driver’s licence, Class 2 (heavy transport) preferable, or overseas equivalents;

·    Extensive knowledge of repair and maintenance of heavy

·    earthmoving equipment and componentry;

·    Ability to provide a high level of customer service and commitment to safety;

·    Ability to travel to assist in rebuilding and servicing / maintenance of machines.

If this sounds like you, please apply today with your CV and a cover letter.

Service Manager

Employer name : Sunshine Commercial Cleaning Services

Location: Christchurch, Canterbury
Employment Type : Full‑time, Permanent
Pay Rate : NZD 30 – 35 per hour (depending on experience & qualifications)

About Us

We are a leading commercial and domestic cleaning services provider, delivering high‑quality, reliable cleaning solutions to our clients. With a commitment to service excellence, and client satisfaction, we seek a proactive Service Manager to lead operations, maintain service standards, and build lasting relationships with clients and staff.

Key Responsibilities

• Oversee day‑to‑day operations and customer service delivery.
• Monitor service levels, quality standards, response metrics, and ensure continuous improvement in customer satisfaction.
• Handle escalated customer complaints or disputes personally; ensure they're resolved efficiently and professionally.
• Develop, implement and review customer service policies, procedures and after‑sales service programs
• Schedule and roster staff, manage attendance, and ensure operational coverage.
• Ensure staff and service delivery complies with NZ Health & Safety regulations.
• Train, coach, and supervise staff; conduct inductions, safety briefings, and performance reviews
• Identify opportunities for training and process optimisation.
• Foster a positive work culture focused on service excellence, teamwork, and professional development

Qualifications & Experience

• Tertiary qualification at Level 4 or above or in management, finances or any relevant area of study
• At least 2 years’ relevant work experience may substitute for a formal qualification
• Leadership experience
• Interpersonal, communication, and problem‑solving skills
• Competent with Microsoft Office and customer service systems
• Organisational, scheduling, time‑management and coaching capabilities

What We Offer

• Competitive hourly rate: NZD 30.00–35.00 (based on experience and qualifications)
• Permanent full‑time position with 30 hours per week guaranteed
• Be part of an inclusive team culture focused on delivering excellence in customer experience and quality services

How to Apply

To apply, please submit your CV and a brief cover letter outlining:

1. Your suitability for the role
2. Your current visa status
3. Your availability

Upload and apply through MyJobSpace.

Service Foods Hamilton is seeking a motivated and customer-focused individual to join the team as a Customer Service Representative on a part time basis.

The role

As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using Salesforce/CRM, you will maintain accurate records and support smooth operational functions. You will collaborate with various departments to ensure seamless order fulfilment and exceptional customer service.

• Immediate Start

• Permanent part time role

• Monday (02.30 pm to 11.15 pm) 

• And every 3rd Saturday, (7.30 am to 12.00 pm)

• Location: Te Rapa, Hamilton

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.

• Build and maintain positive customer relationships while supporting sales and managing accurate data.

• Engage with customers over the phone to address inquiries and meet their requirements.

• Process and action customer orders from calls, emails, faxes, and online channels promptly.

• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce CRM.

• Prioritize and manage customer backorders for timely delivery.

• Identify sales opportunities and pursue them to drive revenue growth.

• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly

• Proven experience in a Customer Support, call centre, or similar role

• Strong attention to detail and ability to gather and interpret information

• Excellent organizational, time management, and decision-making skills in a fast-paced environment

• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)

• Commitment to delivering outstanding customer service

• Strong understanding of processes, systems, and data entry

• Excellent interpersonal skills with an empathetic and adaptable approach

• Reliable transport to and from work

• Strong literacy, numeracy, and communication skills

• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility . These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!

If you thrive in a high-energy environment, enjoy customer services, and are passionate about delivering exceptional service, we’d love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

Customer Service Assistants

AKSHAYA11 ENTERPRISE LIMITED (Coin Saver)

Whangarei

Pay rate :24.00 to 25.00 per hour.

Full time minimum 30 hours per week

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team.

Applicants for this role must have full- time availability, willing to work mornings, late evenings and weekends shifts & will be able to be servicing the customers.

Bring your enthusiasm, reliability and dedication and we will offer you a great team environment and a high energy and supportive workplace and strong career progression opportunities.  Exceptional customer service is a major component of this position.

Position Summary:

Responsible for providing excellent customer service and money control systems. May establish inventory schedules. Interact with in store customers to promote sales and provide information on product usage. Maintain business records.

Tasks and responsibilities:

1. Service the walk-in customers.

2. Manage the cash register.

3. Ensure customers receive prompt service and quality goods and services

5. Maintain business records as outlined

6. Support local marketing initiatives.

7. Promote sales to walk in clients.

PREREQUISITES:

·    Enthusiastic and positive attitude

·    Exceptional communication skills

·    Strong customer service skills

·    Three to six months experience in a customer service role preferred but not mandatory.

·    Passionate to exceed individual and store sale targets and KPI’s.

·    Loves to contribute to a team environment.

·    Must have flexibility on working weekends, days/hours to cover leave and peak trade periods as per the roster as the store is open 8 am to 8 pm all 7 days.

·    Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

Guest Service Agents are our front of house superstars.  

This role encorporates tasks from checking in our guests to helping breakfast and dinner service when needed.  Varied role that keeps us on our toes servicing our guest's needs

Distinction Te Anau Hotel &Villas is nestled in the beautiful Fiordland region, with 113 well appointed rooms.  We are looking for the next front of house superstars, two roles available, with their focus to be on guest needs. Working in operations to ensure smooth service from check in to check out, with the added benefit of helping other departments when needed

Job Duties and responsibilities

• Deliver a high level of service to meet and exceed our guests expectations
• Check-in/out guests using the property management system PMS at reception
• Taking payments and making sure the trasactions all balance
• Great communication skills to interact with both guests and coworkers 
• Have full availability and flexibility to work a 7 day roster including weekends, and public holidays
• Ability to cover the over night shift 
• Prior experiance in reception would be prefered

To be considered for this role you will have

• A willingness to go the extra mile
• A positive attitude with a commitment to team excellence
• One year of previous experience in a customer facing role would be preferred
• Attention to detail and a drive to improve standards

Benefits

• Discounted staff meals on shift
• Discounted stays at any of the 15 national Distinction properties
• Learning and growth potential

Hours of work

This is a full time position with a minimumof 30 hours per week and a maximum of 40 hours per week available. This is on a roster basis morning and evenings, Monday to Sunday including weekends, school holidays and public holidays to meet the hotel demand. Working in a similar role will be an advantage. Rate of pay depending on experiance from $27.00 to $30.00.

This role would be ideal for someone who wants to build experiance in a busy seasonal property that is a progressive, growing, New Zealand owned hotel chain. An excellent opportunity for future growth in this exciting industry.

If this sounds like you APPLY NOW

Only applicants with no Visa restriction and valid work permit, residents or citizens should apply and will only be contacted. 

About Jonel Hydraulics

Jonel Hydraulics is a market leader in the manufacture, servicing, and hire of hydraulic equipment, operating across New Zealand and the Pacific Islands. With state-of-the-art facilities in Auckland and Christchurch, we are an Authorised Enerpac Service Centre supporting New Zealand’s largest industrial clients. Our commitment to technical excellence and investment in people ensures we continue to lead in the field of hydraulic solutions.

About the Role:

We are seeking a Hydraulic Service Technician to support our engineering team in the assembly, testing, maintenance, and repair of mechanical and hydraulic systems. The successful candidate will be part of a highly skilled team focused on delivering efficient, safe, and top-quality service to our clients and internal workshops.

Key Responsibilities:

• Assemble, install, and modify hydraulic assemblies, systems, components, and equipment

• Assist engineers and technologists in designing hydraulic and mechanical systems

• Select and operate appropriate tools, test equipment, and diagnostic instruments

• Perform routine and complex field and workshop testing on mechanical systems

• Prepare engineering drawings and diagrams under direction

• Conduct diagnostics, collect performance data, and carry out computations and analysis

• Supervise and organise inspection and maintenance of hydraulic plant and equipment

• Ensure that all services and installations meet design specifications, safety standards, and regulatory compliance

• Liaise with clients regarding servicing requirements and system performance

• Maintain detailed service and test records

Key Employment Terms:

• Wage Range: $32.00 to $40.00 per hour (gross), depending on skills and experience

• Minimum Guaranteed Hours: 40 hours per week

• Job Location: Christchurch (workshop and occasional site visits to client locations)

• Employment Type: Full-time, permanent

• Additional Benefits: Full statutory leave entitlements, potential for overtime, professional development opportunities

Minimum Requirements:

• At least 3 years of relevant experience in hydraulics or mechanical systems assembly, maintenance, or testing

• Proven knowledge of hydraulic circuits, pumps, valves, and fluid power systems

• Experience with Enerpac tooling or similar industrial hydraulic systems will be an advantage 

• Ability to read and interpret mechanical drawings, schematics and service manuals

• Strong problem-solving skills and attention to detail

• Competence using precision instruments, diagnostic tools, and workshop machinery

• Good physical fitness and commitment to health and safety protocols

How to Apply:

Send your CV and a cover letter to

Applicants must be currently in New Zealand and legally eligible to work. 

About Jonel Hydraulics

Jonel Hydraulics is a market leader in the manufacture, servicing, and hire of hydraulic equipment, operating across New Zealand and the Pacific Islands. With state-of-the-art facilities in Auckland and Christchurch, we are an Authorised Enerpac Service Centre supporting New Zealand’s largest industrial clients. Our commitment to technical excellence and investment in people ensures we continue to lead in the field of hydraulic solutions.

About the Role:

We are seeking a Hydraulic Service Technician to support our engineering team in the assembly, testing, maintenance, and repair of mechanical and hydraulic systems. The successful candidate will be part of a highly skilled team focused on delivering efficient, safe, and top-quality service to our clients and internal workshops.

Key Responsibilities:

• Assemble, install, and modify hydraulic assemblies, systems, components, and equipment

• Assist engineers and technologists in designing hydraulic and mechanical systems

• Select and operate appropriate tools, test equipment, and diagnostic instruments

• Perform routine and complex field and workshop testing on mechanical systems

• Prepare engineering drawings and diagrams under direction

• Conduct diagnostics, collect performance data, and carry out computations and analysis

• Supervise and organise inspection and maintenance of hydraulic plant and equipment

• Ensure that all services and installations meet design specifications, safety standards, and regulatory compliance

• Liaise with clients regarding servicing requirements and system performance

• Maintain detailed service and test records

Key Employment Terms:

• Wage Range: $32.00 to $40.00 per hour (gross), depending on skills and experience

• Minimum Guaranteed Hours: 40 hours per week

• Job Location: Auckland (workshop and occasional site visits to client locations)

• Employment Type: Full-time, permanent

• Additional Benefits: Full statutory leave entitlements, potential for overtime, professional development opportunities

Minimum Requirements:

• Relevant Qualification and/or Relevant experience in hydraulics or mechanical systems assembly, maintenance, or testing

• Proven knowledge of hydraulic circuits, pumps, valves, and fluid power systems

• Experience with Enerpac tooling or similar industrial hydraulic systems will be an advantage 

• Ability to read and interpret mechanical drawings, schematics and service manuals

• Strong problem-solving skills and attention to detail

• Competence using precision instruments, diagnostic tools, and workshop machinery

• Good physical fitness and commitment to health and safety protocols

How to Apply:

Send your CV and a cover letter to
Applicants must be currently in New Zealand and legally eligible to work. 

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.