Sales, Marketing & Operations Manager
Wellington, Wellington
Hirehospo Ltd
Posted 7 days ago
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Job Description
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Overview
Position Purpose: Drive revenue and retention for HireHospos equipment-as-a-service business by converting inbound leads, coordinating fulfillment with our supplier Washpro, maintaining our Shopify catalogue, nurturing existing clients and continuously improving internal processes. We are looking for an energetic, proactive self-starter with razor-sharp attention to detail who thrives on fast turn-arounds, instant communication and owning results end-to-end. Full product, systems and market training will be provided.
Responsibilities - Lead Handling & Rapid Response — Monitor web forms, live chat, email and phone queues; reply almost instantly during NZ business hours. Qualify prospects, build rapport and conduct closing. Log every touch-point in CRM with 100% accuracy; maintaining
- Quoting, Contracting & Closing — Prepare error-free quotes and lease/purchase contracts. Negotiate terms, secure signatures, raise invoices in Xero and record payments. Double-check figures, GST and dates before documents leave your outbox.
- Logistics & Fulfilment — Liaise daily with Washpro on stock, freight pricing and delivery dates to secure for the. Track each order until equipment is installed and client-signed.
- E-commerce & Catalogue Maintenance — Update product pages, pricing and inventory on Shopify. Website maintenance and upkeep. Audit listings weekly for pricing or image discrepancies.
- Account Management & Renewals — Follow up with current rental and lease customers presenting renewal, buy-out, or return. Coordinate retrieval/service of returned gear; minimise churn.
- Process Optimisation — Map, document and refine SOPs; identify automation wins. Spot data anomalies early and fix root-cause issues.
- Marketing — Drive qualified leads by planning and executing multi-channel campaigns (cold-email, re-engagement nurture, basic social and paid ads) with tracking to optimise reach, engagement and conversions. Experimentation and testing of ad creatives and strategies on Facebook to determine which deliver best ROAS. Growth strategies across media and social.
- Direct Reports — Directly report to company CEO and CMO on a regular basis.
Essential Skills & Experience - 3+ years in B2B sales-ops, leasing or SaaS / recurring-revenue environment
- Live-pipeline management expertise
- Meticulous attention to detail — zero-defect quotes, contracts and invoices
- Power-user of:
- CRM
- Xero (quotes, invoicing, basic reports)
- Shopify (products, pricing, inventory, discount codes)
- Contract & e-signature tools
- Stellar written & spoken English; confident with NZ hospitality owners
- Energetic, quick on the trigger, proactive problem-solver with always-on phone communication
- Process-documentation mindset
Nice-to-haves - Commercial-kitchen or industrial-equipment background
- Lean / Six-Sigma or similar process-improvement exposure
- Social creative design
- SEO and SEM
Remuneration & Benefits - Competitive salary in sri lankan market + quarterly performance bonus
- Clear career path for growth as HireHospo expands
- Exposure to a wide range of softwares, tools and AI
- Remote work
Training & Onboarding - Comprehensive product training on commercial ovens, dishwashers and ancillary gear
- System walk-throughs: CRM, Shopify, Xero, and customer-support stack
- NZ hospitality market deep-dive and voice of the customer playbook
- Shadowing of CEO for first 30 days on sales calls and supplier meetings
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