4 Senior Business Analyst Consultant jobs in New Zealand
Business Consultant (AI & Cloud)
Posted 13 days ago
Job Viewed
Job Description
CloudBridge is an AI-first cloud services company helping SMEs across the South Pacific modernise customer service, automate operations, and unlock productivity. We design and deliver practical AI solutions—think AI-assisted customer support, workflow orchestration, data insights, and task automation—built on a secure, scalable cloud foundation
The RoleWe’re looking for a client-facing Business Consultant who can translate business problems into actionable AI-enabled solutions. You’ll work end‑to‑end—from discovery and process mapping to solution design, delivery oversight, and value realisation—partnering closely with product, data, and engineering.
What you’ll do-
Lead discovery workshops to understand client goals, customer journeys, and operational pain points
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Map “as‑is” and “to‑be” processes; quantify baseline metrics and success criteria (SLAs, AHT, CSAT, cost-to-serve)
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Shape AI-enabled roadmaps (e.g., virtual agents, agent assist, ticket routing, task automation, analytics)
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Write clear business requirements, user stories, and acceptance criteria; manage delivery with agile practices
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Build pragmatic business cases and ROI models; present recommendations to executive stakeholders
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Pilot and iterate solutions; measure outcomes and drive adoption/change management
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Prepare client proposals and Statements of Work; support presales and account growth
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Stay current on regulations, data privacy, and model governance best practices
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3–6 years in management consulting, digital transformation, or SaaS/AI solution delivery
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Strong process analysis and requirements gathering skills; ability to simplify complex problems
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Experience with customer operations (CX/contact centre, service, sales ops) or back‑office automation
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Comfortable working with data and metrics (dashboards, KPIs, basic analysis)
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Excellent communication: workshop facilitation, executive storytelling, crisp documentation
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Hands‑on with modern tooling (e.g., Jira/Confluence, Notion, Miro, Power BI/Tableau)
Nice to have
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Exposure to LLM applications (chatbots/agent assist), RPA/workflow tools, or CRM platforms (Salesforce, HubSpot, Zendesk)
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Basic familiarity with prompt design/guardrails, evaluation, and model governance
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Sector experience with SMEs in retail, logistics, hospitality, or professional services
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Meaningful impact for SME clients across the South Pacific
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Close‑knit, high‑ownership culture with rapid learning loops
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Competitive salary + performance bonus + professional development budget
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Hybrid work, modern tooling, and clear growth pathways
Send your CV and a brief note on a transformation you’ve led (problem → approach → outcome) to with the subject “Business Consultant – Your Name” . If available, include artifacts (process maps, BRDs, dashboards) or a portfolio link. Applications reviewed on a rolling basis.
CloudBridge is an equal opportunity employer. We celebrate diversity and are committed to an inclusive environment for all employees.
Business Process Analyst
Posted 7 days ago
Job Viewed
Job Description
Job Type: Contract -Fulltime
Hours/Timezone: 40 hours a week / CEST
Work Location: Remote
Duties
Process Modeling Create and maintain detailed business process documentation using BPMN 2.0 standards (text + diagrams). Identify and define required input/output documents within workflows.
Stakeholder Collaboration Lead and facilitate meetings with C-level executives to extract, structure, and synthesize discussions into clear documentation. Translate complex information into actionable and easy-to-understand process documents.
Knowledge Management Publish finalized and validated process documentation in the company's central Wiki (e.g., Confluence or MediaWiki).
Qualification
Bachelors degree
Experience using AI language models (e.g., gemini, deepseek, ChatGPT or others) for document QA and quality checks
Familiarity with Wiki platforms such as Confluence or MediaWiki
Must haves:
Certified proficiency in BPMN 2.0
Demonstrated experience documenting complex processes for senior leadership
Fluent English (C1+ level) – primary language for documentation
Ability to simplify and visualize complex workflows effectively
Detail-oriented approach to validating logical consistency in process documentation
Outstanding structured writing skills with high attention to clarity and precision
Nice to have:
Experience with process automation tools (e.g., Camunda, Signavio or others)
Basic prompt engineering skills for AI-enhanced validation
Industry knowledge in IT, software, or data-driven sectors
Business German (B2/C1 level) – essential for C-level communication with German-based stakeholders
Business Sales Consultant
Posted 20 days ago
Job Viewed
Job Description
Position Available: Business Sales Consultant
Number of Positions Available: 3
Location: Auckland
Pay Rate: $25 – $30 per hour
Hours of Work: 30 – 40 hours per week
Key Requirements
- Minimum 1 year of experience
OR - Level 2 or higher qualification
Key Responsibilities
- Engage with small and medium business clients to understand their telecommunication needs.
- Promote and sell mobile plans, broadband services, cloud solutions, and IT services.
- Build long-term relationships with clients and manage ongoing account support.
- Conduct client meetings to assess business requirements and recommend tailored solutions.
- Maintain accurate records of client interactions, sales activities, and service agreements.
- Collaborate with internal account managers to ensure smooth onboarding and service delivery.
- Stay updated with 2degrees product offerings and industry trends.
- Achieve sales targets and contribute to business growth strategies.
- Provide post-sales support and resolve client queries professionally.
- Ensure compliance with company policies and health & safety standards.
- Participate in promotional campaigns and networking events to attract new clients.
- Report regularly to management on sales performance and client feedback.
Associate Managing Consultant, Services Business Development
Posted 18 days ago
Job Viewed
Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Services Business Development
Overview
Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions and merchants worldwide.
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Role
- The Business Development Role for Mastercard Data and Services is focused on building industry network to drive the sales process
- Perform comprehensive analysis to establish deep understanding of Client needs and potential solutions to identify the most critical aspects of a problem
- Build relationships and network with internal and external stakeholders, influencers, sponsors and decision-makers to enable relevant support is aligned with core business objectives
- Manage the sales cycle and related processes from client needs identification through contractual development and execution incl. writing well-structured and persuasive proposals
- Develop sales-support materials (i.e. presentations, business cases etc) that articulate the compelling nature of MasterCard Data & Services qualitatively and quantitatively to address client challenges
- Ensure engagement quality, leading post-implementation review activities and follow-on opportunity identification
- Contribute to project delivery efforts utilising core consultancy skills and industry knowledge (e.g. perform Project Management or subject matter expertise input responsibilities as appropriate)
- Create intellectual capital (e.g. white papers on specialist industry topics) to increase the value proposition of Mastercard Data and Services.
All About You
- You should be a highly motivated individual, who is experienced in sales / consulting roles, with knowledge of the payments industry in New Zealand.
- You should have skills and experience to contribute towards the delivery and quality management of consulting engagements.
- Undergraduate degree required
- Other required personal attributes include:
- Excellent analytical, verbal and written communication/influencing skills
- Advanced Word, Excel and PowerPoint skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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