15 Service Representative jobs in New Zealand

About Pizza King - Huntly, Waikato:

Pizza King is a well-loved fast-food outlet serving the Huntly community with delicious pizzas and friendly service. We’re all about great food, fast turnaround and happy customers. We’re expanding our team and looking for motivated people to join us.

About the Role:

As a Customer Service Representative, you’ll be the face of Pizza King. You’ll greet customers, take orders, handle payments, prepare and pack orders, and help keep the store running smoothly. You’ll work alongside a supportive team in a busy, fun environment.

Key Responsibilities:

• Serve customers with a positive attitude and a smile.
• Accurately take orders and handle cash/EFTPOS transactions.
• Prepare, pack and present orders to our standards.
• Maintain cleanliness of the front-of-house and service area.
• Restock supplies as needed.
• Follow all food safety and health & safety procedures.
• Work as part of a team to meet daily targets.

About You:

• Friendly, reliable and hardworking.
• Good communicator who enjoys working with people.
• Able to work well under pressure in a fast-paced environment.
• Flexible to work evenings, weekends and public holidays.

Previous experience in fast food or hospitality is preferred but not essential — full training provided!

No formal qualifications required.

What We Offer:

• $25 per hour
• Fun, supportive team culture with staff discounts and free staff meals.
• Full training provided — learn on the job!
• Opportunities to grow within the business.

BNC International Limited, t/a Cozy and Comfort, is a well-established tourism retail business based in Rotorua and involved in the production and retailing of high-quality quilted bedding products. We are looking for a reliable, dedicated and passionate Sales Representative & Customer Service staff. In this role, you will be responsible for promoting and selling our products to Chinese-speaking clients, leveraging your language skills and cultural understanding to build strong relationships and drive revenue growth.

Job location: Rotorua, Bay of Plenty

Number of positions for this job: 1

Employment type: Permanent 

Days required: 6 days per week

Hours per week: minimum of 30 hours per week is guaranteed

maximum of 40 hours per week

Hourly rate: $27.00-$27.00

Key Responsibilities:

• Welcome and engage with tourist groups to ensure a positive and memorable first impression

• Present engaging and informative sales demonstrations tailored to visiting groups

• Support branch sales objectives through proactive customer interaction and occasional telemarketing

• Organize and merchandise stock; maintain a tidy, well-presented retail environment, including public spaces

• Manage stock storage and distribution with efficiency and care

• Represent the company professionally, respecting cultural differences and ensuring customer satisfaction

• Collaborate with marketing teams to organise campaigns for Chinese-speaking audiences

• Process retail transactions accurately and efficiently as required

• Participate in inventory counts and other stock control activities

• Maintain personal presentation in line with company uniform guidelines

Job pre-requisites:

• No qualification/relevant work experience is required as training will be provided

• Friendly and customer-focused attitude, especially with international guests

• Ability to communicate clearly, both verbal and written, and respectfully across cultures

• Physically capable of standing extended periods and performing merchandising and housekeeping tasks

• Comfortable using basic computing technology for sales and inventory processes

• This position will be based in the China Department, where the primary clientele will be Chinese tourists. Therefore, fluent in Mandarin is preferred.

• A successful applicant must be able to work flexible hours with a minimum of 30 hours over six days a week including weekends and public holidays with additional hours required from time to time

• Ability to stay calm when customers are stressed or upset.

• Well-groomed and professional appearance.

• Must not have any criminal conviction

• Must pass the pre-employment drug test

To submit your application, click Apply Now!

Join Our Team in Gisborne.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic workplace, hands-on environment where no two days are the same? If so, we want YOU to be part of our team at Hynds Gisborne Branch.

About the Role:

We are on the lookout for a dedicated team member to join our dynamic branch team. You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring smooth operational processes. This role is ideal for someone who enjoys working with customers, problem-solving, and keeping operations running efficiently.

Key Responsibilities:

• Provide excellent sales support to all branch customers, ensuring interactions meet Hynds’ service standards.
•  Manage customer orders from start to finish using the company’s systems (M3) and follow correct processes
• Build and maintain strong relationships with customers, internal sales teams, and procurement teams.
• Handle cash and trade sales, process banking and credits, and monitor debtor accounts.
• Operate forklifts for moving, loading, and unloading products safely.
• Maintain high standards of safety, cleanliness, and compliance in all work areas.

What We’re Looking For:

• A customer-focused professional with excellent sales and service skills
•  Strong multitasking abilities with the ability to prioritize tasks.
• A proactive team player who takes ownership and gets things done.
• Full NZ Driver’s License (Class 1) and F endorsement (or willingness to obtain).
• Experience in warehouse, sales, or operations roles is an advantage.
• Ability to lift and move products up to 20kg.

Why Join Us?

• Be part of a company that values your contribution and promotes personal and professional growth.
• Collaborate with a dedicated team committed to delivering quality and service.
• Participate in a positive work environment that prioritizes health, safety, and ongoing development.

We may contact candidates as applications are received, so please apply without delay.

Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Key Responsibilities

• Provide sales support for all branch customers
• Build and maintain internal relationships with procurement and demand management teams
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
• Regularly operating the forklift to move product around the site
• Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
• NZ driver licence full class 1 and F endorsement
• Business smart and understands the key levers that drive business performance
• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Key Responsibilities

• Provide sales support for all branch customers
• Build and maintain internal relationships with procurement and demand management teams
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
• Regularly operating the forklift to move product around the site
• Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
• NZ driver licence full class 1 and F endorsement
• Business smart and understands the key levers that drive business performance
• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Key Responsibilities

• Provide sales support for all branch customers
• Build and maintain internal relationships with procurement and demand management teams
• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
• Regularly operating the forklift to move product around the site
• Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
• Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
• NZ driver licence full class 1 and F endorsement
• Business smart and understands the key levers that drive business performance
• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

Job Title: Customer Service Manager
Location: 212C Burswood Drive, Burswood, Auckland 2013
Department: Customer Service
Reports to: General Manager
Date: July 2025
Min hours of work: 40 hours/week
Days required: 6 days (must be available to work on weekdays where necessary)

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries. Responsibilities will include stacking/storing products, inwards goods, the loading/unloading of customer vehicles, stock control, deliveries, customer service, sales & quotes, phone enquiries and general yard operations within our busy branch.

What you will bring to Hynds:

• Previous front line / front counter customer service & yard experience
• Experience operating a forklift
• Knowledge of our products and how they work is advantageous
• Current Full Driver's License
• Forklift License (F endorsement) is essential
• Good level of computer literacy
• You will be self-confident, and you will be able to approach and engage effectively with customers
• A reasonable level of physical fitness.

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.