2 Support Specialist jobs in New Zealand
Customer Support Specialist- Argus Tracking
Auckland, Auckland
Banyan Software
Job Viewed
Job Description
Customer Support Specialist- Argus Tracking
Customer Focus
Is personally committed to and actively works to continuously improve him/herself.
Submit your resume and a brief note about your interest in the role. Let us know about your most recent wins and why Argus Tracking aligns with your career goals.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Seniority level
Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.
Job Title: Customer Support Specialist
Location: Rosedale, Auckland
Job Type: Full-Time (Hybrid)
Company: Argus Tracking (A Banyan Software Portfolio Company)
About Argus Tracking
The Argus Tracking solution is designed, developed and supported for New Zealand conditions. Our mission is to make every fleet manager's life easier by providing the tools and knowledge needed to monitor and maintain safe and efficient assets.
As a Banyan Software portfolio company, we combine the agility of a local team with the global support of a world-class software group.
We’re on an exciting journey of growth and we’re looking for a passionate Customer Support Specialist to grow with us.
Position Overview
The Customer Support Specialist role involves dealing with front line phone, email and chat and ticket technical support for our cloud based software, along with other software support related tasks.
Key Responsibilities
- Manage all incoming support channels, ensuring prompt and courteous responses to all customer requests and tickets.
- Monitor and triage support tickets, escalating urgent issues as necessary.
- Maintain and enhance product knowledge through continual learning and team discussions.
- Identify and raise recurring issues to the engineering team and leadership for resolution.
- Work closely with the product team to communicate product feedback and feature requests from customers.
- Update and maintain internal documentation and knowledge bases.
- Conduct post-resolution follow-ups with customers to ensure issues are fully resolved.
- Participate in product testing, especially for bug verification and quality assurance processes.
- Assist in onboarding and training customers on product use and features.
- Contribute to a culture of continuous improvement and exceptional service delivery.
- Accurately record customer interactions and issues in the support ticketing system.
- Troubleshoot and resolve customer issues by clarifying the problem, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.
- Maintain a high level of product knowledge to assist customers effectively.
- Escalate complex issues to the appropriate internal teams and follow through until resolution.
- Collaborate with other departments to resolve customer concerns and improve the customer experience.
- Contribute to the creation and maintenance of internal documentation and customer-facing help articles.
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner
- Continuously seek to improve support processes and the overall customer experience. Provide feedback to the product and engineering teams based on customer interactions.
- Participate in ongoing training and professional development initiatives.
- 3+ years in a customer support or customer-facing role.
- Experience with support ticketing systems and CRM tools is preferred.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Bachelor's degree in a relevant field or equivalent practical experience.
Customer Focus
- Is dedicated to meeting the expectations and requirements of internal and external customers.
- Gets first-hand customer information and uses it for improvements in products and services.
- Acts with customers in mind.
- Establishes and maintains effective relationships with customers and gains their trust and respect.
- Reads interpersonal and group dynamics.
- Adapts interpersonal behavior and understands diverse interpersonal styles.
- Demonstrates an interest in others and sensitivity to their needs.
- Seeks feedback and adjusts behavior to accommodate interpersonal dynamics.
- Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.
- Picks up on technical things quickly.
- Can learn new skills and knowledge quickly.
- Is good at learning a new industry, company, product, or technical knowledge—like internet technology.
- Practice attentive and active listening.
- Has the patience to hear people out.
- Can accurately restate the opinions of others even when he/she disagrees.
- Is effective in a variety of formal presentation settings: one-on-one, small and large groups, with peers, direct reports, and bosses.
- Is effective both inside and outside the organization and on both cool data and hot and controversial topics.
- Commands attention and can manage group processes during the presentation.
- Can change tactics midstream when something isn’t working.
Is personally committed to and actively works to continuously improve him/herself.
- Understands that different situations and levels may call for different skills and approaches.
- Works to deploy strengths.
- Works on compensating for weakness and limits.
- Picks up on technical things quickly.
- Can learn new skills and knowledge quickly.
- Is good at learning a new industry, company, product, or technical knowledge—like internet technology.
- Does well in technical courses and seminars.
- Is able to write clearly and succinctly in a variety of communication settings and styles.
- Can get messages across that have the desired effect.
Submit your resume and a brief note about your interest in the role. Let us know about your most recent wins and why Argus Tracking aligns with your career goals.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance. Seniority level
- Seniority level Mid-Senior level
- Employment type Full-time
- Job function Other
- Industries Software Development
Referrals increase your chances of interviewing at Banyan Software by 2x
Get notified about new Customer Support Specialist jobs in Auckland, Auckland, New Zealand .
Auckland, Auckland, New Zealand 2 months ago
Auckland, Auckland, New Zealand 4 days ago
Auckland, Auckland, New Zealand 7 hours ago
Auckland, Auckland, New Zealand 2 weeks ago
Auckland, Auckland, New Zealand 1 day ago
Auckland, Auckland, New Zealand 3 days ago
Temporary Executive Assistant/Personal Assistant - Expression of InterestAuckland, Auckland, New Zealand 6 hours ago
Auckland Central, Auckland, New Zealand 1 month ago
Auckland, Auckland, New Zealand 2 weeks ago
Personal Assistant - Technology & TransformationAuckland, Auckland, New Zealand 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
This advertiser has chosen not to accept applicants from your region.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
Technical Support Engineer - Azure / Identity and Access Management
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Technical Support Engineer - Azure / Identity and Access Management
Auckland, Auckland
Microsoft Corporation
Posted 6 days ago
Job Viewed
Job Description
With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest Support specialist Jobs in New Zealand !
1