Customer Service and Retail Assistant - Library

Southland, Southland Talent Propeller Limited

Posted 9 days ago

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Job Description

Customer Service and Retail Assistant - Library Invercargill City Council

12 Month Fixed-Term - Full Time

Are you ready to be a part of something exceptional?

Invercargill City Council invites you to become a driving force in our future-focused team. With a vibrant atmosphere and an unwavering commitment to our values—positivity, respect, responsibility, and above and beyond—we're passionate about creating a team full of outstanding individuals who are as passionate about shaping the future as we are.

Our friendly Libraries team is seeking a Customer Services and Retail Assistant for a 12-month fixed-term.

This is a full-time position working Tuesday to Saturday, for a 12-month fixed term.

Key responsibilities for this role include:

  1. Assist customers with retail transactions, answer inquiries, help locate materials, check in and out materials, issue memberships, resolve account issues, and provide information about library services and programmes.
  2. Assist in planning, setting up, promoting, and conducting library programmes and events, such as story times, workshops, and author visits, as directed by the customer responsiveness teams.
  3. Assist with routine administrative tasks, including data entry, maintaining customer records, and preparing reports.
  4. Assist customers with using library computers, printers, copiers, and other technology resources.

What you will bring:

  1. NCEA Level 3 or equivalent passes in English, Mathematics, and Computing.
  2. Current New Zealand Driver's Licence.
  3. A passion for reading, learning, and a genuine interest in serving the community.
  4. Attention to detail and the ability to maintain order and organisation in the library; familiarity with library catalogue systems and sound computer literacy are essential.
  5. Ability to handle a wide range of questions and situations independently, with a focus on engaging digitally shy customers.

What we offer:

  1. Flexible working environment
  2. Career progression and training/development opportunities
  3. Focus on employee health and well-being: workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships, etc.
  4. Kiwisaver and Superannuation Schemes
  5. Appointment time leave: up to 2 hours for important appointments (e.g., doctor, bank, dentist)

Waihōpai Invercargill is New Zealand's southernmost city and the heart of Southland. Known for its lush green spaces, such as Queens Park, long summer daylight hours, and local legends like Burt Munro, our city has character, charm, and a laid-back atmosphere. Explore our nature reserves, Ōreti Beach, and the Waihōpai River, or enjoy our lively restaurants and arts scene. The city’s grid layout and wide streets make commuting easy—who wouldn’t want to call this place home?

The Invercargill City Council is committed to the wellbeing and protection of children, the elderly, and vulnerable adults. As this role involves interaction with these groups, police vetting and pre-employment alcohol and drug screening are required to ensure a safe environment.

For more information, see the full position description or contact the Invercargill City Council at (03) 211 1777. Please do not apply directly via SEEK , as applications will not be received there. Apply online at Careers | Invercargill City Council (icc.govt.nz)

Applications close on 18 July 2025. Early applications are encouraged as the advert may be removed at any time.

Successful applicants must be legally entitled to work in New Zealand. While all applications will be reviewed, priority will be given to applicants residing in New Zealand.

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