Discover a variety of job opportunities in Silverdale, New Zealand, catering to various skill sets. The local job market presents roles in retail and hospitality, with positions like store managers, customer service representatives and food service staff available. Seek employment in the growing healthcare sector with openings for nurses, healthcare assistants, and administration staff within local clinics and care facilities.5 Jobs in Silverdale
Customer Service Representative
Albany
ThermoFisher Scientific
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our global team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just what we do, but are who we are! These are woven into the fabric of our culture and are key to the success of our organization. We work together to accelerate research, solve scientific challenges, drive technological innovation and support patients in need.
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while supporting business development and growth in sales.
**Job Title:** Customer Care Representative
**Job Location** : Bush Road, Albany
**Reports to:** Customer Care Team Leader
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate successfully with customers and employees, working together for outstanding results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as required.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organisational skills and the ability to effectively prioritise tasks.
+ Be able to work effectively (and in good humor) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who interacts well with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com or other CRM would be useful.
+ A related tertiary qualification or experience in the medical, scientific or commercial business arena would also be useful.
**Additional Information:**
+ Some public holiday and out of hours work may be requested.
+ Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate based on race, colour, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals. #StartYourStory at Thermo Fisher Scientific
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our global team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just what we do, but are who we are! These are woven into the fabric of our culture and are key to the success of our organization. We work together to accelerate research, solve scientific challenges, drive technological innovation and support patients in need.
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while supporting business development and growth in sales.
**Job Title:** Customer Care Representative
**Job Location** : Bush Road, Albany
**Reports to:** Customer Care Team Leader
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate successfully with customers and employees, working together for outstanding results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as required.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organisational skills and the ability to effectively prioritise tasks.
+ Be able to work effectively (and in good humor) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who interacts well with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com or other CRM would be useful.
+ A related tertiary qualification or experience in the medical, scientific or commercial business arena would also be useful.
**Additional Information:**
+ Some public holiday and out of hours work may be requested.
+ Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate based on race, colour, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals. #StartYourStory at Thermo Fisher Scientific
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
0
Field Service Engineer
Albany
ThermoFisher Scientific
Posted 5 days ago
Job Viewed
Job Description
**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
This advertiser has chosen not to accept applicants from your region.
Be The First To Know
About the latest All Jobs in Silverdale !
1