10 Branch Operations jobs in New Zealand

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices

Key Responsibilities

• Providing sales support for all branch customers

• Liaising with Internal sales teams for contract sales fulfilment as appropriate

• Provide operational cover for the Branch Manager and other senior branch staff when they are off site

• Building and maintaining internal relationships with procurement and demand management teams

• Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off

• Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits

• Operation of forklift for movement of product around the site and stack and store product to the required standards

Key Attributes

• Excellent customer service skills are paramount

• Flexible, reliable and customer focused

• Strong communication skills, both verbal and written

• An advanced knowledge of  Hynds  products and application knowledge

• A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous

• NZ driver licence full class 1 and F endorsement

• Ability to physically handle and move products up to 20 kg

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

Service Foods Hamilton is seeking a motivated and customer-focused individual to join the team as a Customer Service Representative on a part time basis.

The role

As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using Salesforce/CRM, you will maintain accurate records and support smooth operational functions. You will collaborate with various departments to ensure seamless order fulfilment and exceptional customer service.

• Immediate Start

• Permanent part time role

• Monday (02.30 pm to 11.15 pm) 

• And every 3rd Saturday, (7.30 am to 12.00 pm)

• Location: Te Rapa, Hamilton

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.

• Build and maintain positive customer relationships while supporting sales and managing accurate data.

• Engage with customers over the phone to address inquiries and meet their requirements.

• Process and action customer orders from calls, emails, faxes, and online channels promptly.

• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce CRM.

• Prioritize and manage customer backorders for timely delivery.

• Identify sales opportunities and pursue them to drive revenue growth.

• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly

• Proven experience in a Customer Support, call centre, or similar role

• Strong attention to detail and ability to gather and interpret information

• Excellent organizational, time management, and decision-making skills in a fast-paced environment

• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)

• Commitment to delivering outstanding customer service

• Strong understanding of processes, systems, and data entry

• Excellent interpersonal skills with an empathetic and adaptable approach

• Reliable transport to and from work

• Strong literacy, numeracy, and communication skills

• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility . These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!

If you thrive in a high-energy environment, enjoy customer services, and are passionate about delivering exceptional service, we’d love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

Customer Service Assistants

AKSHAYA11 ENTERPRISE LIMITED (Coin Saver)

Whangarei

Pay rate :24.00 to 25.00 per hour.

Full time minimum 30 hours per week

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team.

Applicants for this role must have full- time availability, willing to work mornings, late evenings and weekends shifts & will be able to be servicing the customers.

Bring your enthusiasm, reliability and dedication and we will offer you a great team environment and a high energy and supportive workplace and strong career progression opportunities.  Exceptional customer service is a major component of this position.

Position Summary:

Responsible for providing excellent customer service and money control systems. May establish inventory schedules. Interact with in store customers to promote sales and provide information on product usage. Maintain business records.

Tasks and responsibilities:

1. Service the walk-in customers.

2. Manage the cash register.

3. Ensure customers receive prompt service and quality goods and services

5. Maintain business records as outlined

6. Support local marketing initiatives.

7. Promote sales to walk in clients.

PREREQUISITES:

·    Enthusiastic and positive attitude

·    Exceptional communication skills

·    Strong customer service skills

·    Three to six months experience in a customer service role preferred but not mandatory.

·    Passionate to exceed individual and store sale targets and KPI’s.

·    Loves to contribute to a team environment.

·    Must have flexibility on working weekends, days/hours to cover leave and peak trade periods as per the roster as the store is open 8 am to 8 pm all 7 days.

·    Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

The Company:

Our client is a well-recognized, 100% Kiwi-owned Service Industry leader, with a proud history of delivering exceptional outcomes for local communities across New Zealand. Their business includes essential waste collection services, to both commercial and household customers, landfilling and extensive resource recovery and recycling operations.

With over 500 employees and 10 branches nationwide, this company boasts a customer-first culture and a team-focused environment, where their people are their greatest asset. They strongly support the work all kiwis are doing to create a space for future generations, and sustainability is at the heart of every decision they make.

The Opportunity:

We are seeking a hands-on Branch Manager  to lead the Tauranga operation. This is a small, close-knit branch,  where success comes from leading by example, pitching in across all areas, and fostering a strong team culture.

This is a hands-on role where you will be across every aspect of the branch — from people leadership, logistics, and health & safety to commercial relationships and branch performance.

If you thrive on autonomy, enjoy variety in your day, and want to run a branch without the red tape and processes of a large corporate structure, this could be the right role for you.

What You’ll Bring:

• Supervisory or management experience in logistics, transport, waste, recycling, couriers, or another service-based industry.  (Preferably with some sort of transport operation involved).

• A roll-up-your-sleeves, people first, leadership style.

• Hands-on, visible, and supportive! Feet on the ground type of person.

• Operationally strong, ideally with experience in scheduling, and workforce planning.

• A focus on continuous improvement, growth and creating accountability.

• Business and financial acumen, with a problem-solving mindset.

• A passion for building a strong team and safety-first culture.

The Role:

• Lead a team of 12 and manage day-to-day branch operations.

• Uphold and endorse company culture of staff and customers first.

• Involved in HR processes including recruitment, training, and performance management.

• Oversee the P&L, reporting, and branch financial performance.

• Drive service delivery, process improvement, and operational efficiency.

• Identify growth opportunities and support sales initiatives.

• Build and maintains key client and council relationships.

• Ensure full Health & Safety compliance and corrective action management.

• Responsible for resource allocation; ensuring the fleet and all equipment is in good condition.

• Become involved in further business growth opportunities

• Prepare operational and management reporting.

Why Join Them?

• Be part of a respected Kiwi brand, with strong values and a people-first culture.

• Enjoy the autonomy and ownership of running the branch.

• Competitive salary $100k - $120K + company vehicle + health insurance

• Supportive national team and long-term career development potential

If you’re skilled at balancing people leadership with operational excellence and want to be part of a business that values both, we’d love to hear from you.

How to Apply:  Please send your resume to  or call to have a confidential chat on 09 600 5155 .

 Please note that you must be in New Zealand, with legal working rights to be considered for this role. 

Also note that only those shortlisted will be contact and this will happen within one week of your application.

Branch Manager -Mt. Maunganui

• Great opportunity to take the next step in your career
• Opportunity to develop and lead happy and successful team
• Genuine career opportunities in a market leading business

Branch Manager -Oamaru

• Great opportunity to take the next step in your career
• Opportunity to develop and lead happy and successful team
• Genuine career opportunities in a market leading business

About the job: We are looking for an experienced Branch Manager to lead our busy and growing Oamaru Branch. This is more than just a job; you will be joining a great team with real career opportunities.

As Branch Manager you will be responsible for all branch operations and business profitability. You will develop and motivate our people, helping the team to exceed targets and service expectations. You will be interacting with customers daily, with a focus on creating long term relationships.

Key Responsibilities:

• Proven experience leading a team with a disciplined structured team environment.
• Ability to quickly develop effective working relationships with internal and external customers/stakeholders
• Motivates and trains staff to deliver high-quality service, fostering a productive and customer-focused team.
• Natural drive on H&S and Compliance policy commitments.

Key Skills Experience

• At least 2 years in management commercial tyre experience preferred but not essential
• Qualification in Tyre Fitting and Tyre Sales (not essential)
• Class 1 driving licence
• Computer literate (Microsoft office suite): Excel, Word, PowerPoint and Outlook
• Confident using systems like E-road and open learning new technology
• Strong business acumen and outstanding attention to detail
• Open, friendly and assertive

Join our team and become part of a company that values growth, innovation, and collaboration.

Branch Manager -Mt. Maunganui

• Great opportunity to take the next step in your career
• Opportunity to develop and lead happy and successful team
• Genuine career opportunities in a market leading business

About the job: We are looking for an experienced Branch Manager to lead our busy and growing Mt. Maunganui Commercial branch. This is more than just a job; you will be joining a great team with real career opportunities.

As Branch Manager you will be responsible for all branch operations and business profitability. You will develop and motivate our people, helping the team to exceed targets and service expectations. You will be interacting with customers daily, with a focus on creating long term relationships.

Key Responsibilities:

• Proven experience leading a team with a disciplined structured team environment.
• Ability to quickly develop effective working relationships with internal and external customers/stakeholders
• Motivates and trains staff to deliver high-quality service, fostering a productive and customer-focused team.
• Natural drive on H&S and Compliance policy commitments.

Key Skills Experience

• At least 2 years in management commercial tyre experience preferred but not essential
• Qualification in Tyre Fitting and Tyre Sales (not essential)
• Class 1 driving licence
• Computer literate (Microsoft office suite): Excel, Word, PowerPoint and Outlook
• Confident using systems like E-road and open learning new technology
• Strong business acumen and outstanding attention to detail
• Open, friendly and assertive

Join our team and become part of a company that values growth, innovation, and collaboration. To apply, please click the "Apply" button or send your CV and cover letter directly to mailto: