15 Cafe Staff jobs in New Zealand

Ekaner NZ Limited is seeking a skilled and experienced Café Manager to join its team
in Auckland. The role involves managing daily café operations, supervising staff, and
ensuring high standards of service and efficiency are maintained.

Key Duties:

• Collaborate with kitchen staff to plan menus and adjust offerings based on customer preferences and seasonal trends.
• Manage staff schedules, supervise daily operations, and ensure seamless service delivery.
• Monitor stock levels, manage inventory, and coordinate food supply logistics.
• Oversee daily financial transactions, prepare and monitor budgets and drive profitability and business growth initiatives.
• Hire, train, and support staff to maintain high service standards and foster professional development.
• Negotiate contracts with suppliers and service providers to secure cost efficiencies and quality standards.
• Lead the introduction of new products, services, or technology solutions to remain competitive and aligned with industry trends.
• Assess employee performance, provide constructive feedback, and implement ongoing training programs.
• Oversee marketing initiatives, loyalty programs, and promotional activities to enhance brand visibility and customer engagement.
• Perform opening and closing duties to ensure readiness for each shift.
• Organize catering and special events, coordinating with the kitchen team for smooth execution.
• Enforce health and safety protocols to protect staff and customers.
• Ensure food quality and safety through proper storage, preparation, and service standards.
• Respond promptly to customer inquiries and staff concerns, maintaining a positive and supportive environment.
• Identify operational or financial risks and implement mitigation strategies to safeguard business continuity.
• Ensure adherence to company policies and consistently maintain café service excellence.

Required to work for a minimum of 30 hours per week and you will be paid between
$28 to $35 per hour.

Requirements:

• Minimum of one year of relevant work experience.
• Availability to work weekends and early shifts.
• Physically fit for long periods of standing.
• Strong teamwork, leadership, and interpersonal skills.
• Good coordination and attention to detail.
• Ability to multitask effectively.

Job Description

We are on the lookout for a Café Manager who can oversee the smooth running of our

business. Needless to say, you will be excellent at customer service and proactive to

keep up with the business.

You will be guaranteed minimum 30 hours weekly. It is a permanent full-time role based

in Wellington region. The pay rate ranges from $25 to $35.

Key Responsibilities:

·    Oversee the daily operations of the café, ensuring smooth service and timely execution.

·    Collaborate with chefs to plan, develop, and update menus that are cost-effective, appealing, and aligned with customer preferences.

·    Plan and manage special events, group bookings, and seasonal promotions to boost customer engagement and revenue

·    Recruit, train, mentor, and supervise all front-of-house and kitchen staff.

·    Prepare and manage staff rosters to ensure adequate coverage during all shifts

·    Maintain a strong customer service culture by interacting with guests, addressing complaints, and responding to feedback promptly.

·    Ensure a welcoming atmosphere by maintaining high standards of cleanliness, presentation, and customer engagement

·    Monitor and control operating costs to maximize profitability.

·    Maintain accurate records of sales, stock levels, staff hours, and supplier invoices.

·    Ensure the café complies with all health, safety, and food hygiene regulations.

·    Conduct regular audits of cleanliness, equipment maintenance, and food safety standards.

·    Manage food handling and safety certifications for all relevant staff.

·    Monitor inventory levels and coordinate with suppliers to ensure timely ordering and delivery of goods.

·    Negotiate with vendors to obtain best pricing and quality.

·    Minimize waste through effective stock rotation and portion control

·    Collaborate with owners or marketing team to develop local marketing strategies and promotional campaigns.

·    Monitor market trends and competitor activity to adjust offerings as needed

·    Utilize digital tools for roster scheduling, payroll, and supplier orders

To be successful you will need to:

·    Have at least three-year work experience in a relevant field, or a relevant Diploma

·    or higher qualification

·    Be a great team player, be able to follow instructions

·    Be physically fit and willing to work hard

·    Good eye for details and an ability to solve problems practically and effectively

·    Have "can-do" attitude

If you are interested in this role, please apply with your detailed cv and cover letter.

Applicants for this position should have NZ residence or a valid NZ work visa. Please

tell us your visa status when applying for this role.

Cafe Worker

Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers.

We require a customer service manager to join our team. This would involve planning, administrative duties and evaluating customer relations. This would be done through delivery in the restaurant service, working with kitchen, reception and housekeeping and sauna infusions to ensure that customers have the best stay possible and experience of all that Maruia has to offer. 

The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc. This will require the person to be confident to speak publicly to groups.

Any other skills such as graphic design, marketing would all be of benefit for this role. An LCQ certificate would be a great asset or the willingness to attain one.

This is a permanent 35-40 hour position, pay rate is between $30- $34/hour.

A minimum of 3 years experience is required.

 APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.

Job Details:

• Location: Auckland
• Position: Customer Service Manager   
• Term: Permanent full time position
• Wage: $ per hour
• Hours of work: 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

• Bachelor degree in business management or other relevant field.

• Bilingual ability is preferred for the best services to non English speaking clients;

• Excellent communication skills;

• Excellent time management skills;

• Reliable and able to work under pressure.

Duties and Responsibilities:

• Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

• Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

• To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

• Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

• Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

• Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

• To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.

Join a fast-paced, customer-focused team at Service Foods!

We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.

Mō te tūranga mahi | About the Role

In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.

Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.

Key Details:

• Location: Mangere, Auckland (near Auckland Report)
• Employment Type: Permanent, Full-Time
• Start Date: Immediate
• Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
• Hours of work: 3:30 pm to 11:30 pm

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.
• Build and maintain positive customer relationships while supporting sales and managing accurate data.
• Engage with customers over the phone to address inquiries and meet their requirements.
• Process and action customer orders from calls, emails, faxes, and online channels promptly.
• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
• Prioritise and manage customer backorders for timely delivery.
• Identify sales opportunities and pursue them to drive revenue growth.
• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

He kōrero mōu: About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly
• Proven experience in a Customer Support, call centre, or similar role
• Strong attention to detail and ability to gather and interpret information
• Excellent organisational, time management, and decision-making skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
• Commitment to delivering outstanding customer service
• Strong understanding of processes, systems, and data entry
• Excellent interpersonal skills with an empathetic and adaptable approach
• Reliable transport to and from work
• Strong literacy, numeracy, and communication skills
• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Me Tono Ināianei! Apply Now!

If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.

Whaimana | Eligibility:  Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

We are looking for Customer Service Representatives for our retail store located in Auckland City

The duties include

Providing customer service

Processing payment and packing orders

Handle customer queries and concerns

Display products

Ordering stock and handling stock take

Follow safety guidelines

An ideal applicant must eb a quick learner and able to work flexible shifts. 

We will offer a minimum of 30 hours per week.