Service Delivery Manager Team Lead

Auckland, Auckland Fusion5

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Join to apply for the Service Delivery Manager Team Lead role at Fusion5

Join to apply for the Service Delivery Manager Team Lead role at Fusion5

  • Do you want to work for a great company and have the freedom to make things happen?
  • Do you want to feel like YOU really matter, and your input is valued?
  • Are you passionate about leading people and helping them reach their potential?
  • Do you thrive working within a fast-paced environment?

We are currently recruiting for a new Service Delivery Manager (SDM) Team Lead for our New Zealand based SDMs, based in Auckland, Wellington or Christchurch.

You will take on a team of high performing SDMs, and ensure they continue to deliver to our exceptional standards. We need someone who is passionate about our customers and our people and who is willing to go the extra mile to see that both are well looked after.

The successful candidate will be able to engage at all levels across the business and customer base. Experience in people management, support and service delivery would be a positive.

The role is not for the faint hearted, we need a strong player who will:

  • Provide leadership, mentoring and support to team members with a focus on customer and business requirements
  • To manage the workload of team members allocating tasks to reflect their level of experience and competencies
  • Identify opportunities for improvements within the Customer Success Team and service to our customers
  • Create a service orientated environment which delivers excellent customer service and drives high performance
  • Work with the Customer Success Team Management to introduce new CST initiatives
  • Responsible for overseeing our contractual obligations for our support custom
  • Be the voice for the customer within Fusion5 to ensure the best outcome is achieved
  • Manage and support the administrative requirements of the team ensuring that contracts obligations are met and work orders and licenses are maintained
  • Be able to provide leadership and guidance to other team members
  • Be energetic and enthusiastic, with a desire to make an impact within a consulting and solutions environment
  • Mentor staff through helpful, specific and timely feedback
  • Provide clear direction and improve team processes and relationships
  • Be able to provide great service to large enterprise / corporate clients
  • Ability to multitask and prioritise workload

The successful candidate will have the following:

  • Ability to engage at all levels across the business and customer base
  • Experience in Service Delivery Managment
  • Previous experience in mentoring others
  • Experience in working in a professional services environment
  • A strong customer service focus, with a penchant for learning
  • Excellent interpersonal, organisational and communication skills (written and oral)
  • The ability to provide great service to large enterprise / corporate clients
  • Ability to clearly and succinctly present ideas in business-friendly and user-friendly language
  • Accuracy, attention to detail and highly organised

About Fusion5

At Fusion5, we don’t just implement technology — we partner with businesses to transform how they operate and grow. As a leading systems integrator, we deliver digital transformation solutions through consulting, applications, integration, cloud, cybersecurity, data, AI, and managed services.

What’s on offer:

  • Competitive salary package
  • A focus on Employee Development, with regular sessions aimed at career progression
  • Opportunities for training and professional development
  • Annual company bonus scheme
  • Hybrid working arrangements (ability to WFH 2 days per week)
  • Additional perks including birthday leave, volunteer day, annual flu jabs, and more
  • Regular social events and team activities to foster a vibrant work culture
Seniority level
  • Seniority level Mid-Senior level
Employment type
  • Employment type Full-time
Job function
  • Job function Information Technology
  • Industries IT Services and IT Consulting

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Business Development Manager

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full-time

We specialise in finding the right talents for the business based on the requirements. Our company is looking to hire an experienced Business Development Manager.

A standard of excellence is expectd in all points of service. This is an opportunity for someone with good work ethic to have their high standards appreciated and rewarded.

The duties of this position are:

  • Relevant experience of two years or a relevant qualification
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  • Maintain and nurture relationship with customers
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  • Strong communucation and management skills

Applicant must be able to do flexible working hours, including weekends and public holidays if the role requires.

Salary range for the position is $30.00-$38.00 per hour, depending upon experience.

If you are looking forward to joining us, please send your CV via myjobspace

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Business Development Manager.

Auckland, Auckland LET'S WORK IN NZ LTD

Posted 5 days ago

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full-time

 We are recruiting for a Business Development Manager on behalf of our client Siyath Nz Ltd.

An exciting opportunity exists for a Business Development Manager  to lead operations and strategic growth across two well-established Auckland-based businesses, Siyath New Zealand Limited, operating in retail franchising  and product distribution .

This is a rare and rewarding chance to play a key role in the future of a successful, owner-operated business portfolio spanning premium hair salon services  and a diverse import/distribution enterprise . You'll bring your leadership, commercial acumen, and hands-on drive to support operational excellence and long-term scalability.

This is a unique opportunity to join a successful owner-operated business portfolio, contribute to long-term strategy, and lead operational excellence across two exciting and fast-paced industries.

Key Responsibilities

· Oversee day-to-day operations and drive improvements across two distinct businesses.

· Develop and execute business growth strategies aligned with each brand’s goal.

· Manage team performance and foster a high-performing, customer-focused culture.

· Identify new market opportunities, retail partnerships, and product channels.

· Lead marketing and sales initiatives across both physical and digital platforms.

· Monitor and report on KPIs, budgets, and performance metrics.

· Collaborate closely with the owner on strategic direction and innovation.

Ideal Candidate Profile

· Proven experience in a business development, operations, or general management role for over 5 years.

· Strong commercial acumen and the ability to operate across retail, service, distribution, and wholesale environments .

· Hands-on leadership style with a focus on people, process, and performance.

· Excellent communication and stakeholder management skills.

· Adaptable and strategic thinker with a track record of delivering results.

· Experience with franchise operations , importing/distribution , or lifestyle/FMCG sectors  is advantageous.

Why This Role?

· Work across two thriving and fast-paced industries

· Collaborate directly with ownership and shape the long-term business direction

· Diverse scope – from premium retail services to nationwide distribution

· Great autonomy and the opportunity to lead and grow with the business

· Supportive and entrepreneurial work culture

Apply now with a cover letter outlining your interest and experience, along with a current CV. 

We are eager to fill this position promptly and will close the advertisement once we find the right candidate.

 Join us on this exciting journey!

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Business Development Manager

Auckland City, Auckland JL Roofing Limited

Posted 12 days ago

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Job Description

full-time

Company Overview

JL Roofing Ltd, established in 2014 and based in Auckland, specialises in the supply and installation of long‑run metal roofing, wall cladding, fascia, spouting, and guttering systems in residential, commercial, and industrial sectors across Auckland and Waikato. As a Licensed Building Practitioner, JL Roofing is committed to professional workmanship, excellent customer service, and utilisation of modern roofing technologies across diverse projects.

Job Summary

JL Roofing Ltd seeks an experienced Business Development Manager who will drive growth by identifying new business opportunities, building strategic client relationships, and expanding the company’s market presence. The successful candidate will act as the owner’s right-hand, managing client engagement from lead generation through to contract signing, and supporting operational delivery. This role demands hands-on involvement in both client acquisition and project coordination.

Key Responsibilities

1. New Business Acquisition

  • Identify, research, and pursue new business opportunities across roofing and
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  • Generate leads via networking, referrals, trade shows, and targeted prospecting.
  • Conduct client presentations, site visits, and quotations to showcase tailored
    roofing solutions.

2. Sales Strategy & Growth Management

  • Develop and execute sales strategies to achieve revenue targets.
  • Manage proposals and pricing models aligned with market conditions and project scope.
  • Identify upselling opportunities with existing customer base.

3. Relationship and Account Management

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  • Serve as the primary point of contact for clients when the Managing Director is unavailable.
  • Represent JL Roofing professionally at industry events and exhibitions.

4. Operational Coordination & Project Support

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  • Coordinate with project teams to oversee site activities, material logistics, and workforce planning.
  • Monitor project progress, address on-site issues, and recommend corrective actions.

5. Team Leadership & Collaboration

  • Work closely with roofing technicians and subcontractors on job-site coordination.
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6. Marketing & Market Intelligence

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7. Reporting & Administration

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Job requirement: applicant must meet following requirement to apply for this job

Education & Experience

  • Bachelor’s Degree in Business, Construction, Architecture, or related field.OR
  • Minimum 3–5 years of experience in marketing or business development within roofing, construction, trade services, engineering or related sectors. 

Core Capabilities

  • Excellent interpersonal, negotiation, and presentation skills.
  • Deep commercial acumen and understanding of roofing products and pricing.
  • Ability to interpret plans and provide accurate technical proposals.
  • Strong organisational skills and ability to manage multiple clients and projects concurrently.
  • Valid driver’s licence and flexibility to attend client sites and events across Auckland and Waikato.

Other details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $38/hour
Maximum hourly rate (high salary range): $40/hour

To submit your application, click Apply Now!

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Business Development Manager

Auckland City, Auckland TopServe Skilled Manpower Solutions & Management Services NZ

Posted 18 days ago

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Job Description

full-time

Our client, Vision Recolouring Limited, is looking for an experienced Business Development Manager.

As a BDM, you'll be responsible for identifying new business opportunities, building client relationships, and increasing sales. Your focus will be on expanding our reach within construction firms, manufacturing companies, industrial service providers, and infrastructure projects. This role is perfect for a motivated salesperson who thrives in a fast-paced, hands-on industry.

Program and Project Administration

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Business Development and Sales

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Business Development Manager, Shoulder NZ

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Job Description

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
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**Why this role**
Zimmer Biomet NZ is looking for a Shoulder expert who wants to take the next step in their career into a Business Development Manager role leading the New Zealand extremities business to achieve the target number. In this role you will be responsible for developing relationships with New Zealand's leading shoulder surgeons, providing some case coverage and ensuring the continued success of Zimmer Biomets Extremities portfolio.
In this role you will work closely with the Australian Business where Zimmer Biomet have achieved high level's of success with the Comprehensive Reverse Shoulder now the most used prothesis with the best revision rate on the Australian Joint Registry. Coupled with an impressive pipeline of technology, including robotics, this is an opportunity for the successful candidate to leverage these result to drive uptake in the New Zealand Market.
**How You'll Create Impact**
**Business Development**
+ Identify market issues, trends and opportunities and communicate these with recommendations to Sales and Marketing Management
+ Build market position with existing Zimmer Biomet users and competitor customers alone and in collaboration with Sales Managers and Sales Associates
+ Act as the vanguard for the introduction of new products and technologies into the market.
+ Identify and screen potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options and resolving internal priorities.
+ Enhance the reputation of Zimmer Biomet by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.
**Sales Leadership**
+ Organise and run promotional events for customers
+ Work with Marketing and Medical Education to deliver Medical Education training for Customers
+ Identify and develop Key Opinion Leaders in collaboration with Marketing and Sales
+ Create and maintain Expert/User Groups
+ Facilitate training of the Sales Team on key initiatives in partnership with marketing
+ Provide initial case support and troubleshooting case support as necessary
+ Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
**Administration**
+ Monitor performance objectives on a regular and timely basis in accordance with corporate time-frames.
+ Completion of reports as required by the Director Sales or others at the corporate level i.e. expense reports, sales forecasts.
+ Meeting coordination - provide guidelines and monitor external meetings (eg trade displays)
+ Manage financial resources through appropriate development & allocation of promotional budgets and expense budgets.
+ Liaise with Sales, Product Managers and Marketing Administration to ensure timely distribution of samples, promotional pieces and literature.
**What Makes You Stand Out**
To Be successful you must have the following level of experience in, or knowledge of:
+ Minimum 4 years' sales experience - medical device, surgical sales - Orthopaedics, Capital, Equipment, Shoulder experience is highly desireed
+ Demonstrated sales ability & a track record of successful selling to the medical profession such as Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism
+ Strong interpersonal & communication skills
+ Strong influencing and negotiation skills
**Travel Expectations**
Significant travel accross New Zeland up to 80% and occasional travel internationally
EOE/M/F/Vet/Disability
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Associate Managing Consultant, Services Business Development

Auckland, Auckland Mastercard

Posted 17 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Services Business Development
Overview
Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions and merchants worldwide.
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Role
- The Business Development Role for Mastercard Data and Services is focused on building industry network to drive the sales process
- Perform comprehensive analysis to establish deep understanding of Client needs and potential solutions to identify the most critical aspects of a problem
- Build relationships and network with internal and external stakeholders, influencers, sponsors and decision-makers to enable relevant support is aligned with core business objectives
- Manage the sales cycle and related processes from client needs identification through contractual development and execution incl. writing well-structured and persuasive proposals
- Develop sales-support materials (i.e. presentations, business cases etc) that articulate the compelling nature of MasterCard Data & Services qualitatively and quantitatively to address client challenges
- Ensure engagement quality, leading post-implementation review activities and follow-on opportunity identification
- Contribute to project delivery efforts utilising core consultancy skills and industry knowledge (e.g. perform Project Management or subject matter expertise input responsibilities as appropriate)
- Create intellectual capital (e.g. white papers on specialist industry topics) to increase the value proposition of Mastercard Data and Services.
All About You
- You should be a highly motivated individual, who is experienced in sales / consulting roles, with knowledge of the payments industry in New Zealand.
- You should have skills and experience to contribute towards the delivery and quality management of consulting engagements.
- Undergraduate degree required
- Other required personal attributes include:
- Excellent analytical, verbal and written communication/influencing skills
- Advanced Word, Excel and PowerPoint skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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Senior Analyst, Account Management

Auckland, Auckland Mastercard

Posted 9 days ago

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
Overview
We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.
Our customers are banks, large retailers, start-ups and everything in between.
We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.
The Role
- Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
- Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
- Provide support to communicate innovations, technology and Mastercard product to customers.
- Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
- Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
- Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
- Build and enhance relationships with the customer at all levels.
- Participate in the sales pipeline management process.
- Manage tracking of contractual agreements and deliverables as required.
- Support the team on various strategic initiatives.
All About You
- Preferably 5 years' work experience in Sales/Account Management with proven track record
- Excellent verbal, written and presentation skills are essential.
- Ability to present complex information and recommendations in an easily understood and impactful way.
- Outstanding analytical and problem-solving skills.
- Experience in payments is an advantage but not a requirement.
- Familiarity in working in a sales / commercial environment including interacting with customers.
- You are proactive, curious to learn, and eager to crack complex topics.
- Pre-sales and technical implementation experience desirable
- Curious about technology and payments.
- Customer focus with proven ability to establish productive working relationships both internally and across customer organizations.
- Holds self and others accountable to deliver timely and high quality results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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