Customer Service

Auckland, Auckland Hynds

Posted 18 days ago

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Job Description

full-time

Key Responsibilities

  • Provide sales support for all branch customers
  • Build and maintain internal relationships with procurement and demand management teams
  • Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
  • Regularly operating the forklift to move product around the site
  • Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

  • Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
  • Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
  • NZ driver licence full class 1 and F endorsement
  • Business smart and understands the key levers that drive business performance
  • Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

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Customer Service Manager

Auckland, Auckland Sky cleaners Limited

Posted 4 days ago

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Job Description

full-time

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.


Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

This advertiser has chosen not to accept applicants from your region.

Customer Service Managers

Auckland City, Auckland Superstart Batteries Limited

Posted 6 days ago

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Job Description

full-time

Job Title: Customer Service Manager
Location: 212C Burswood Drive, Burswood, Auckland 2013
Department: Customer Service
Reports to: General Manager
Date: July 2025
Min hours of work: 40 hours/week
Days required: 6 days (must be available to work on weekdays where necessary)

This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Auckland, Auckland UPS

Posted today

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Job Description

**Tru?c khi b?n n?p don xin vi?c, hãy ch?n tùy ch?n ngôn ng? c?a b?n t? các tùy ch?n có s?n ? trên cùng bên ph?i c?a trang này.**
Khám phá co h?i ti?p theo c?a b?n t?i t? ch?c Fortune Global 500. Hình dung các kh? nang d?i m?i, tr?i nghi?m van hóa b? ích c?a chúng tôi và làm vi?c v?i các nhóm d?y tài nang giúp b?n tr? nên t?t hon m?i ngày. Chúng tôi hi?u nh?ng gì c?n thi?t d? d?n d?t UPS trong tuong lai - nh?ng ngu?i có kh? nang k?t h?p d?c dáo gi?a nang l?c v?i ni?m dam mê. N?u b?n có t? ch?t và kh? nang lãnh d?o b?n thân ho?c nhóm, s? có nh?ng vai trò s?n sàng d? b?n trau d?i k? nang và dua b?n lên m?t t?m cao m?i.
**Mô t? công vi?c:**
**Title:**
Customer Service Associate
**Department**
Operations
**Company Overview:**
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.
**Job Overview:**
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties, including third-party suppliers and other company offices.
**Key Responsibilities:**
+ Answer phone calls promptly and professionally to meet clients' shipping needs.
+ Support the Account Manager and Customer Service Team in managing escalations and liaising between clients, vendors/partners, and the company.
+ Input, monitor, and process shipments using MNX's system, ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
+ Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
+ Advise customers of delays and quote accurate charges for services.
+ Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
+ Review working processes with carriers and transport companies to ensure best practices and competitive fees.
+ Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
+ Respond to domestic bill queries from customers in a timely manner.
+ Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
+ Create and update customer reports as required for presentation.
+ Extract and clean up raw data from all systems.
+ Oversee RDRs and POD entries to ensure timely data submission.
+ Ensure all zero ratings are completed for all customers.
**Skills and Experience:**
+ Proven experience in a customer support role or similar position
+ Excellent communication and interpersonal skills
+ Strong problem-solving abilities and attention to detail
+ Ability to multitask and work efficiently in a fast-paced environment
+ A positive attitude and a passion for helping others
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.
**Lo?i nhân viên:**
Lâu dài
UPS cam k?t cung c?p m?t noi làm vi?c không có tình tr?ng phân bi?t d?i x?, qu?y r?i và tr? thù.
This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Auckland, Auckland UPS

Posted today

Job Viewed

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Job Description

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Title:**
Customer Service Associate
**Department**
Operations
**Company Overview:**
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.
**Job Overview:**
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties, including third-party suppliers and other company offices.
**Key Responsibilities:**
+ Answer phone calls promptly and professionally to meet clients' shipping needs.
+ Support the Account Manager and Customer Service Team in managing escalations and liaising between clients, vendors/partners, and the company.
+ Input, monitor, and process shipments using MNX's system, ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
+ Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
+ Advise customers of delays and quote accurate charges for services.
+ Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
+ Review working processes with carriers and transport companies to ensure best practices and competitive fees.
+ Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
+ Respond to domestic bill queries from customers in a timely manner.
+ Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
+ Create and update customer reports as required for presentation.
+ Extract and clean up raw data from all systems.
+ Oversee RDRs and POD entries to ensure timely data submission.
+ Ensure all zero ratings are completed for all customers.
**Skills and Experience:**
+ Proven experience in a customer support role or similar position
+ Excellent communication and interpersonal skills
+ Strong problem-solving abilities and attention to detail
+ Ability to multitask and work efficiently in a fast-paced environment
+ A positive attitude and a passion for helping others
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.

Customer Service Associate

Auckland, Auckland UPS

Posted today

Job Viewed

Tap Again To Close

Job Description

**Before you apply to a job, select your language preference from the options available at the top right of this page.**
Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow-people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
**Job Description:**
**Title:**
Customer Service Associate
**Department**
Operations
**Company Overview:**
MNX, a UPS company, is a leader in time and mission critical logistics and supply chain services. Whether it is a medical device, a radioactive cancer therapy, the engine of an airplane, a high-speed network router, a hard drive encrypted with a summer movie release or a liver donated for transplant, the most time sensitive shipments in the world are entrusted to MNX.
**Job Overview:**
Customer Service Associates are responsible for booking expedited domestic and international shipments for national customers. They provide quality shipping solutions and ensure professional customer service by liaising with key parties, including third-party suppliers and other company offices.
**Key Responsibilities:**
+ Answer phone calls promptly and professionally to meet clients' shipping needs.
+ Support the Account Manager and Customer Service Team in managing escalations and liaising between clients, vendors/partners, and the company.
+ Input, monitor, and process shipments using MNX's system, ensuring compliance with Standard Operating Procedures (SOPs) and special instructions for pick-up and delivery.
+ Notify relevant parties of any changes in shipment statuses and pre-alert service partners of special service requests.
+ Advise customers of delays and quote accurate charges for services.
+ Ensure that each shipment generates the maximum contribution to the company by meeting the required service levels at the lowest possible cost.
+ Review working processes with carriers and transport companies to ensure best practices and competitive fees.
+ Assist the sales team with domestic and ad hoc quotations and client/product knowledge.
+ Respond to domestic bill queries from customers in a timely manner.
+ Assist co-workers and ensure all incomplete work is followed up before the end of the shift.
+ Create and update customer reports as required for presentation.
+ Extract and clean up raw data from all systems.
+ Oversee RDRs and POD entries to ensure timely data submission.
+ Ensure all zero ratings are completed for all customers.
**Skills and Experience:**
+ Proven experience in a customer support role or similar position
+ Excellent communication and interpersonal skills
+ Strong problem-solving abilities and attention to detail
+ Ability to multitask and work efficiently in a fast-paced environment
+ A positive attitude and a passion for helping others
This description is not intended to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the position. It is, instead, a description of the essential elements of the position that are needed for recruitment, placement, orientation, training, competency and performance management, classification, compensation determination and other Human Resource actions.
**Employee Type:**
Permanent
UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
This advertiser has chosen not to accept applicants from your region.

Retail Customer Service Associate

Auckland City, Auckland VM FLOW LTD T/A Giapo

Posted 5 days ago

Job Viewed

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Job Description

full-time

We are seeking an enthusiastic and reliable Retail customer service Ice Cream Associate to join our team. This role involves preparing and serving ice cream, coffee, and other beverages, maintaining a clean and welcoming environment, and contributing to our brand’s presence through social media management. This is a full time position at 30 hours per week.

Key Responsibilities:

  • Prepare and serve ice cream, coffee, and other beverages to customers

  • Take customer orders accurately and process payments using POS/register systems

  • Clean and maintain café equipment, including espresso machines, grinders, and ice cream makers

  • Wipe down and sanitize tables, benchtops, and service areas regularly

  • Monitor stock levels and assist in stocktaking and restocking supplies

  • Manage daily social media tasks, including taking content, responding to comments, and helping post stories or updates aligned with the brand voice

  • Follow all health, safety, and hygiene procedures

  • Contribute to a clean, friendly, and efficient work environment

  • Support the team with other tasks as required

  • Night shift mostly.

  • Available to work during Public holidays

  • Additional hours might be required during peak season’.

Ideal Candidate:

  • Friendly, punctual, and able to work in a fast-paced environment

  • Strong communication and customer service skills

  • Confident using coffee machines and comfortable with food handling

  • Familiar with social media platforms (especially Instagram and TikTok) and understands basic content creation

  • Basic knowledge of food safety and hygiene practices

  • Able to work flexible hours, including weekends and holidays

  • Some relevant work experience’ is appreciated.

To be considered for this role you must be able to work a combination of weekdays, Saturdays and Sundays, public holidays as well as being available to work extra days when required during peak season. You will also need to be comfortable being in sole charge for some periods.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Advisor (Order Management)

Auckland, Auckland The LEGO Group

Posted 12 days ago

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Job Description

Customer Service Advisor (Order Management)
+ **Location** Auckland, New Zealand
+ **Job ID** 00026113
+ **Category** Supply Chain
**Job Description**
**Are you interested in playing a key role in handling customer orders, resolving issues, and be the superstar behind our retailers' shelves In New Zealand?**
**Help us bring joy to more children around the world!**
**Core Responsibilities**
+ Order Management:
+ EDI Orders processing
+ Fully understand and work within each customers' specific e-commerce framework to ensure customers' orders are processed in the most efficient manner
+ Troubleshooting and resolution of B2B e-commerce ERP errors; SAP Inbox, idoc, or ASN
+ Manual order entry
+ Customer claims and returns:
+ Retrieve customer claim forms from independent customers and monthly consolidated claims from EDI customers
+ Investigate claims and clarify return reason ensuring that required information is accurate and processed in agreed timelines, with necessary approvals
+ Coordinate the return of physical goods with customers, transportation company and warehouse staff
+ Creation of credit and debit notes in SAP
+ Customer Service and Logistics:
+ Answer customer inquiries to improve customer satisfaction levels
+ Business-to-Business web ordering support as required
+ Communication with 3PL and warehousing suppliers as appropriate
+ Reporting and presentations:
+ Handle quotations, proactively following up on overdue and variances
+ Handle and report on inventory levels (ATP reports), identifying out of stock and closed items, and communication to the wider team for their action
+ Handle and report on claims by status, reason and processing times
+ Represent customers and their concerns within the business
**Play your part in our team succeeding**
Customer Service team is THE team behind every box found on every retailer's shelf. Being a middle ground between customers, sales team, Operations team and warehouse, the team is instrumental in implementing the plans and delivering quality service.
**Do you have what it takes?**
+ Some experience in Customer Service, FMCG, Freight Forwarding, Import/Export or third-party logistics background preferred
+ Proficiency in SAP and Microsoft Office tools, in particular Excel
+ Accurate data entry with an eye for detail
+ Ability to challenge current processes with improvements when necessary
+ Problem Solving Skills
+ "Can do" attitude
+ Excellent communication skills
+ Great teammate!
#LI-JL3
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
**What's in it for you?**
Here is what you can expect:
**Family Care Leave** - We offer enhanced paid leave options for those important times.
**Insurances** - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing** - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
**Colleague Discount** - We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
**Bonus** - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
**Workplace** - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children's Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children's Rights.
Just imagine building your dream career.
Then make it real.
**Join the LEGO® team today.**
This advertiser has chosen not to accept applicants from your region.

Customer Service Manager for landscaping and gardening company

Auckland City, Auckland Ever Green Lawn Mowing Ltd

Posted 10 days ago

Job Viewed

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Job Description

full-time

Ever Green Lawn Mowing Limited is a small but well-established landscaping and
gardening company based on Auckland. We are looking for a full-time Customer
Service Manager. Your pay will be $29.66 per hour. working at least 30 hours per
week and this will be a permanent position.

Your task will be:

 developing and reviewing customer service policies, procedures;
ensuring operational efficiency within the company;
roviding direction and feedback to colleagues and assisting with recruitment
if needed;
anaging repeat business and recommend additional services to existing
clients;
chedule and follow up on site services to follow up customer feedback,
ensure to improve customers satisfaction and loyalty;
iaising with landscape designers, project managers and customers to identify
and respond to customer expectations;
aintain accurate records of customer interactions, service issues and
resolutions;
ssist with billing queries and contract renewals as needed

If you are reliable and have good people skills, and at least have two year work
experience in Landscaping and gardening industry, we would love to hear from you.
Applicants for this position must be a NZ citizen, resident or hold a valid NZ work
visa.

This advertiser has chosen not to accept applicants from your region.

Senior Analyst, Account Management

Auckland, Auckland Mastercard

Posted 12 days ago

Job Viewed

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Job Description

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
Overview
We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.
Our customers are banks, large retailers, start-ups and everything in between.
We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.
The Role
- Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
- Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
- Provide support to communicate innovations, technology and Mastercard product to customers.
- Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
- Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
- Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
- Build and enhance relationships with the customer at all levels.
- Participate in the sales pipeline management process.
- Manage tracking of contractual agreements and deliverables as required.
- Support the team on various strategic initiatives.
All About You
- Preferably 5 years' work experience in Sales/Account Management with proven track record
- Excellent verbal, written and presentation skills are essential.
- Ability to present complex information and recommendations in an easily understood and impactful way.
- Outstanding analytical and problem-solving skills.
- Experience in payments is an advantage but not a requirement.
- Familiarity in working in a sales / commercial environment including interacting with customers.
- You are proactive, curious to learn, and eager to crack complex topics.
- Pre-sales and technical implementation experience desirable
- Curious about technology and payments.
- Customer focus with proven ability to establish productive working relationships both internally and across customer organizations.
- Holds self and others accountable to deliver timely and high quality results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
This advertiser has chosen not to accept applicants from your region.
 

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