6 Cloud Security jobs in New Zealand
Cloud Solution Architect - Security
Auckland, Auckland
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
In the Small Medium Enterprise & Channel (SME&C) team, we are looking for people with a passion for delivering customer success. As a Cloud Solution Architect (CSA), Security reporting to the Cloud Solution Architect Manager, you will enable SMC (Small, Medium, and Corporate) customers & Partners to achieve their business outcomes, based on their investments in Microsoft technology. Leveraging your leading technical team's expertise, you will drive the team to ensure customers get value from their Microsoft investments.
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customers (VOC)/partners across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production.
The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical architecture discussions with CISOs, senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.
**Key responsibilities include:**
+ **Understanding Customer/Partner Technical Environment** ( _Insights about Customer/Partner and Industry_ ): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
+ **Understanding Customer/Partner Technical Environment** ( _Internal Advocacy_ ): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
+ **Architecture Design and Deployment** ( _Architecture Proposals)_ : Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.
+ **Architecture Design and Deployment** ( _Requirements and Constraints_ ): Apply broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers' requirements.
+ **Architecture Design and Deployment** ( _Resolving Blockers_ ): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
+ **Trusted Advisor** ( _Challenger Mindset_ ): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
+ **Trusted Advisor** ( _Competitor Insights/ Differentiated Value Proposition):_ Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
+ **Customer Usage:** Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected.
+ **Customer Satisfaction** - Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.
**Qualifications**
New Zealand Citizenship and any security clearance available will be a major advantage.
**Language Qualification:**
**English Language:** Fluent in reading, writing and speaking with strong presentation skills.
**Technical Expertise:**
At least 12+ years of experience working directly with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering.
At least 6+ years of deep technical security related experience with any of the following security domain technologies:
**Azure and Cloud Security Engineering**
+ Azure Security Infrastructure, Databases, Networking, Virtual Machines
+ Azure Secrets and Keys
+ Azure Identity
+ Troubleshooting of data logging and audit, security monitoring
+ Azure Governance and Compliance
+ Microsoft Defender for Identity
+ Microsoft Defender for Cloud
+ Microsoft Sentinel
+ Microsoft Client/Server Operating Systems Security, including related services (eg Certificate Authority, authentication/authorization mechanisms, encryption, health attestation)
+ Microsoft Security recommendation experience (eg Securing Privileged Access, Credential Theft Mitigations)
+ Azure Security Services (eg Azure Advanced Threat Protection, Azure Information Protection, Azure Security Center, Azure Log Analytics)
+ Security Threat Landscape experience including advanced attack vectors and tools (eg Pass the Hash, Golden Ticket, ransomware)
**Infrastructure Security experience with competitive cloud security technologies, cloud security platforms, or any of the following:**
+ Active Directory
+ Azure Active Directory, Entra ID
+ Cloud workload protection
+ Threat protection
+ WAF (Web Application Firewall)
+ Stateful firewall. (NG Firewall)
+ Data encryption and protection key services.
+ SIEM, and Cloud Security Analytics
+ Security Orchestration, Automation, and Response (SOAR)
+ Security Operation Center
+ Identity and Access Management
**Microsoft 365 & Security**
+ Microsoft Defender for Office 365
+ Microsoft Defender for Cloud Apps
+ Microsoft Defender for Endpoint
+ Microsoft Purview: Data loss prevention (DLP), Information Protection, Insider Risk Management, Privileged Access Management, Data Security Posture Management (DSPM), Compliance: Records Management, Audit / eDiscovery, Data Life Cycle Management
+ Fundamentals of SharePoint & Exchange
+ Advanced Hunting
+ Simulation Training
+ Threat Analytics
+ Investigations
**Modern Management - Mobility and Security Solutions in any of the following:**
+ Microsoft Intune; Autopilot, Desktop Analytics, Conditional Access, identity governance, Azure Active Directory (AAD), Microsoft Cloud App Security (MCAS); Advanced Threat Analytics; Microsoft Endpoint Configuration Manager.
+ Microsoft Defender XDR
**Endpoint Management Security related technologies:**
+ Microsoft Enterprise Mobility Suite + Security (EMS),
+ Active Directory/Identity
+ Windows Defender Advanced Threat Protection (D-ATP)
+ Office 365 Advanced Threat Protection
+ Other endpoint security solutions and comprehensive threat protection technologies.
**Other Qualifications:**
+ Ability to host CISO workshops and partner with customer Security teams to craft end to end Enterprise Security Strategy & Roadmap.
+ Ability to work independently and collaboratively working in a fast-paced environment where technology and customers' requirements can change regularly
+ Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships.
+ Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
+ Ability to apply product & technology knowledge to improve Microsoft products and the customer experience
+ Solid understanding of client/server, networking, Network Security and Internet technologies fundamentals.
+ Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
+ Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
**Experience Profile:**
+ 12+ years of IT experience, with **minimum 5 years of experience in Infrastructure/Cloud Security** related profile, experience in designing, delivering or managing information security services
**Any of the below certifications**
+ Certification (Any one of the certifications - Minimum)
+ SC-100 Cybersecurity Architect Certification
+ SC-200 Security Operations Analyst Associate
+ SC-300 Identity and Access Administrator Associate
+ SC-400 Information Protection Administrator Associate
+ SC-900 Security, Compliance, and Industry Fundamentals
+ CISA, CISM, ITIL, CISSP, CISM, CCSK, CCSP, CCAK, CIRSC
Knowledge, Skills and Abilities
+ The ability to teach, tailor, and take control of the technical sales process to drive specific customer actions and disrupt conventional thinking.
+ Knowledge of the cloud platform, productivity platform, identity, and multi-geography deployment strategy.
+ The ability to explain and advise on cloud security considerations, capabilities, and tools across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS).
+ The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative.
+ The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters.
+ The ability to lead customer conversations on competitive cloud differentiation in compelling customer terms. This includes the ability to lead the analysis, planning, and execution of cloud migration to drive successful transitions to the cloud.
+ The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
+ The ability to identify problems and review related information to develop and evaluate options and implement solutions.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
In this role you will adapt business models, plans, and solutions to insights. Act as the voice of the customers (VOC)/partners across communities to add and prioritize. Leverages and champions an existing architecture approach to achieve agreed commitments to the customer/partner. Demonstrate and prove solutions capability and value. Apply broad technical knowledge across various architecture solutions to meet requirements and resolve identified constraints. Lead customer/partner projects that implement technical architecture. Identify, escalate, and work to resolve technical blockers and route non-technical issues for removal. Adapt methodology and apply governance to minimize business and technical risks. Generate new ideas for changes and improvements. Develop and expand existing impactful relationships with stakeholders. Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately. Identify Microsoft's strengths over competitive solutions to convince customers of solution. Share ideas, insight, and strategic, technical input with internal teams using a thorough knowledge of specific Microsoft products and their context in the competitive landscape. Participate in external architect community events and share learnings with the internal team. Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer usage/Azure Consumed Revenue. The CSA drives delivery execution through preparedness, precision delivery, overall utilization, and high customer satisfaction in a cost-efficient manner.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
We are looking for a highly motivated and passionate Cloud Solution Architect (CSA) to drive customer transformation in our Solutions. You will own the customer engagements, including architecture, implementation, and production.
The ideal candidate will have experience in customer-facing roles and success in leading in-depth technical architecture discussions with CISOs, senior customer executives, Architects, IT Management, and Developers to drive value to our customers and is open to travel to customer site as needed by business.
**Key responsibilities include:**
+ **Understanding Customer/Partner Technical Environment** ( _Insights about Customer/Partner and Industry_ ): Gather customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and map architecture and digital transformation solutions to customer/partner business outcomes. Adapt business models, plans, and solutions to insights.
+ **Understanding Customer/Partner Technical Environment** ( _Internal Advocacy_ ): Act as the voice of the customer (VOC)/partner by driving new feedback, gaps, blockers, insights, resources, etc. across communities to track, add, and prioritize, using established channels (e.g., UAT/TFT).
+ **Architecture Design and Deployment** ( _Architecture Proposals)_ : Receive and synthesize data about customer/partner business and technical requirements, address them with technical architecture(s), demonstrate and prove those solutions capability and business value through design collaboration sessions with the customer/partner.
+ **Architecture Design and Deployment** ( _Requirements and Constraints_ ): Apply broad technical knowledge across various of architecture solutions to meet business and information technology (IT) requirements and resolve identified technical constraints. Help to shape and enhance customers' requirements.
+ **Architecture Design and Deployment** ( _Resolving Blockers_ ): Identify, escalate, and work to resolve technical blockers (e.g., changing configurations, sample coding) to accelerate architecture implementations and routes non-technical issues for removal by the appropriate party.
+ **Trusted Advisor** ( _Challenger Mindset_ ): Respectfully challenge customers/partners when going in the wrong direction and escalate appropriately.
+ **Trusted Advisor** ( _Competitor Insights/ Differentiated Value Proposition):_ Understand the competitor's architecture solutions and identify Microsoft's strengths over competitive solutions to drive conversations with customers/partners and convince them of solution.
+ **Customer Usage:** Lead architecture design, resiliency reviews, and technical optimization that result in production deployment application and increase customer business value. Drive efforts to ensure that the customer's environment and applications are well-architected.
+ **Customer Satisfaction** - Deliver positive Customer Satisfaction, and become trusted advisors to customers by leveraging solution area expertise to enable defined Customer Success Plan outcomes.
**Qualifications**
New Zealand Citizenship and any security clearance available will be a major advantage.
**Language Qualification:**
**English Language:** Fluent in reading, writing and speaking with strong presentation skills.
**Technical Expertise:**
At least 12+ years of experience working directly with customers in any of the following: providing technical readiness and training, delivery of support services, on-premises and remote technical support, solution development, account management, technical requirements gathering.
At least 6+ years of deep technical security related experience with any of the following security domain technologies:
**Azure and Cloud Security Engineering**
+ Azure Security Infrastructure, Databases, Networking, Virtual Machines
+ Azure Secrets and Keys
+ Azure Identity
+ Troubleshooting of data logging and audit, security monitoring
+ Azure Governance and Compliance
+ Microsoft Defender for Identity
+ Microsoft Defender for Cloud
+ Microsoft Sentinel
+ Microsoft Client/Server Operating Systems Security, including related services (eg Certificate Authority, authentication/authorization mechanisms, encryption, health attestation)
+ Microsoft Security recommendation experience (eg Securing Privileged Access, Credential Theft Mitigations)
+ Azure Security Services (eg Azure Advanced Threat Protection, Azure Information Protection, Azure Security Center, Azure Log Analytics)
+ Security Threat Landscape experience including advanced attack vectors and tools (eg Pass the Hash, Golden Ticket, ransomware)
**Infrastructure Security experience with competitive cloud security technologies, cloud security platforms, or any of the following:**
+ Active Directory
+ Azure Active Directory, Entra ID
+ Cloud workload protection
+ Threat protection
+ WAF (Web Application Firewall)
+ Stateful firewall. (NG Firewall)
+ Data encryption and protection key services.
+ SIEM, and Cloud Security Analytics
+ Security Orchestration, Automation, and Response (SOAR)
+ Security Operation Center
+ Identity and Access Management
**Microsoft 365 & Security**
+ Microsoft Defender for Office 365
+ Microsoft Defender for Cloud Apps
+ Microsoft Defender for Endpoint
+ Microsoft Purview: Data loss prevention (DLP), Information Protection, Insider Risk Management, Privileged Access Management, Data Security Posture Management (DSPM), Compliance: Records Management, Audit / eDiscovery, Data Life Cycle Management
+ Fundamentals of SharePoint & Exchange
+ Advanced Hunting
+ Simulation Training
+ Threat Analytics
+ Investigations
**Modern Management - Mobility and Security Solutions in any of the following:**
+ Microsoft Intune; Autopilot, Desktop Analytics, Conditional Access, identity governance, Azure Active Directory (AAD), Microsoft Cloud App Security (MCAS); Advanced Threat Analytics; Microsoft Endpoint Configuration Manager.
+ Microsoft Defender XDR
**Endpoint Management Security related technologies:**
+ Microsoft Enterprise Mobility Suite + Security (EMS),
+ Active Directory/Identity
+ Windows Defender Advanced Threat Protection (D-ATP)
+ Office 365 Advanced Threat Protection
+ Other endpoint security solutions and comprehensive threat protection technologies.
**Other Qualifications:**
+ Ability to host CISO workshops and partner with customer Security teams to craft end to end Enterprise Security Strategy & Roadmap.
+ Ability to work independently and collaboratively working in a fast-paced environment where technology and customers' requirements can change regularly
+ Demonstrated aptitude for providing extraordinary customer service, influence, and impact while problem solving and building Customer & Partner relationships.
+ Possess a passion for continuous learning, strong problem-solving skills, critical thinking and good judgement
+ Ability to apply product & technology knowledge to improve Microsoft products and the customer experience
+ Solid understanding of client/server, networking, Network Security and Internet technologies fundamentals.
+ Technical Delivery and Customer facing presentation skills with a high degree of comfort with both large and small audiences
+ Must have the ability to take on internal initiatives to create services opportunities, and work in a fast-paced environment while balancing multiple demands, addressing shifting priorities, and maintaining focus
**Experience Profile:**
+ 12+ years of IT experience, with **minimum 5 years of experience in Infrastructure/Cloud Security** related profile, experience in designing, delivering or managing information security services
**Any of the below certifications**
+ Certification (Any one of the certifications - Minimum)
+ SC-100 Cybersecurity Architect Certification
+ SC-200 Security Operations Analyst Associate
+ SC-300 Identity and Access Administrator Associate
+ SC-400 Information Protection Administrator Associate
+ SC-900 Security, Compliance, and Industry Fundamentals
+ CISA, CISM, ITIL, CISSP, CISM, CCSK, CCSP, CCAK, CIRSC
Knowledge, Skills and Abilities
+ The ability to teach, tailor, and take control of the technical sales process to drive specific customer actions and disrupt conventional thinking.
+ Knowledge of the cloud platform, productivity platform, identity, and multi-geography deployment strategy.
+ The ability to explain and advise on cloud security considerations, capabilities, and tools across software as a service (SaaS), platform as a service (PaaS), and infrastructure as a service (IaaS).
+ The ability to apply ingenuity, inventiveness, and imagination to the inclusive design and construction of a product, service, program, or initiative.
+ The ability to speak and understand English when giving instructions and directions, and when talking with colleagues, managers, and others for work matters.
+ The ability to lead customer conversations on competitive cloud differentiation in compelling customer terms. This includes the ability to lead the analysis, planning, and execution of cloud migration to drive successful transitions to the cloud.
+ The ability to make a verbal message understood and to receive/understand messages during in-person or remote (e.g., telephone) interactions.
+ The ability to identify problems and review related information to develop and evaluate options and implement solutions.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
0
Cloud Solution Architect (CSA) - AI Security
Wellington, Wellington
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
+ You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
+ You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption and help to identify cross sell/upsell/Unified opportunities through customer engagement.
+ You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
**OR equivalent experience**
**Preferred Qualifications**
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Technical Certification in Cloud Technologies (e.g., Azure, Amazon Web Services, Google, security agnostic certifications)
+ Certification in one or more of the following technologies preferred: Microsoft Security Fundamentals (SC-900), Microsoft Security Operations (SC-200), Microsoft Cybersecurity Architect (SC-100), Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC).
+ Subject matter expert in 3 or more of the following areas:
+ Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Security; Data Security;
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
+ You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
+ You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption and help to identify cross sell/upsell/Unified opportunities through customer engagement.
+ You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
**OR equivalent experience**
**Preferred Qualifications**
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Technical Certification in Cloud Technologies (e.g., Azure, Amazon Web Services, Google, security agnostic certifications)
+ Certification in one or more of the following technologies preferred: Microsoft Security Fundamentals (SC-900), Microsoft Security Operations (SC-200), Microsoft Cybersecurity Architect (SC-100), Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC).
+ Subject matter expert in 3 or more of the following areas:
+ Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Security; Data Security;
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
1
Cloud Solution Architect (CSA) - AI Security
Auckland, Auckland
Microsoft Corporation
Posted 4 days ago
Job Viewed
Job Description
With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
+ You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
+ You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption and help to identify cross sell/upsell/Unified opportunities through customer engagement.
+ You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
**OR equivalent experience**
**Preferred Qualifications**
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Technical Certification in Cloud Technologies (e.g., Azure, Amazon Web Services, Google, security agnostic certifications)
+ Certification in one or more of the following technologies preferred: Microsoft Security Fundamentals (SC-900), Microsoft Security Operations (SC-200), Microsoft Cybersecurity Architect (SC-100), Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC).
+ Subject matter expert in 3 or more of the following areas:
+ Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Security; Data Security;
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
We are looking for a Cloud Solution Architect (CSA), specializing in Security who is passionate about driving our customers' security & AI transformation on the Microsoft Platform. This is a customer-facing role, owning the technical relationship between the customer and Microsoft, helping customers to leverage their Microsoft investments through architecture, implementation, and operational health engagements.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
+ You will drive positive Customer Satisfaction and become a trusted advisor and provide feedback and insights from customers/partners and be the Voice of Customer to share insights and best practices, connect with Global Security teams at Microsoft, Engineering and Product teams to remove blockers and influence the solution roadmap.
+ You will land an end-to-end value prop for Security (i.e., Zero Trust) which spans the breadth of Microsoft Security offerings, and with focus on Threat Protection, ID + Access Management and Cloud Security.
+ You will support customers through the adoption lifecycle, through planning, adoption, deployment and optimization as you support increasing drive of Microsoft security products utilization as you lead technical solutioning and nurturing across the customer journey.
+ You will deliver technical presentations & demos and propose high-level solutions and work with key Microsoft and Partner resources to drive deployment & customer adoption and help to identify cross sell/upsell/Unified opportunities through customer engagement.
+ You will align your individual skilling to team/area demands and Customer Success goals and accelerate customer outcomes - Share expertise, contribute to IP creation & re-use to accelerate customer outcomes.
+ Run Architectural Design Session to build a plan for implementing the solution - governing design in line with customer business goals and their technical environment. Outcome is consensus on solution design and next steps toward production.
+ Collaborate and orchestrate with other Cloud Solution Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security platform.
**Qualifications**
**Required Qualifications**
+ Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
**OR equivalent experience**
**Preferred Qualifications**
+ 4+ years experience working in a customer-facing role (e.g., internal and/or external)
+ 4+ years experience working on technical projects
+ Technical Certification in Cloud Technologies (e.g., Azure, Amazon Web Services, Google, security agnostic certifications)
+ Certification in one or more of the following technologies preferred: Microsoft Security Fundamentals (SC-900), Microsoft Security Operations (SC-200), Microsoft Cybersecurity Architect (SC-100), Certified Cloud Security Professional (CCSP), Certified Ethical Hacker (CEH), GIAC Security Essentials (GSEC).
+ Subject matter expert in 3 or more of the following areas:
+ Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Security; Data Security;
#ANZMCAPSFY26
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .
This advertiser has chosen not to accept applicants from your region.
2
MS Engineer (L4): Cyber Security
Auckland, Auckland
NTT America, Inc.
Posted 18 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The NTT Managed Services Team is a dynamic and high performing team supporting NTT's client in a Managed / Outsourced Environment.
MS Engineer (L4): Cyber Security is to perform a variety of Endpoint security, vulnerability management, Security Incident response based engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Incident-Request-Problem-Configuration-Change-Release Management.
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify security incidents, identify root causes and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire a solid understanding of the NTT's Integrated Services Management Operation "end-to-end", to gain a thorough understanding of the customer's specific business operations and how these apply to each of the specific ITIL disciplines. It is this specific customer knowledge that will assist you to fulfil your duties and ensure you are an effective and autonomous member of the team.
You will need to demonstrate a high level of commitment, initiative and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL Integrated Services Management environment.
You will also be required to perform system changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.
**Key Responsibilities:**
+ Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
+ Provide remote and onsite technical support within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
+ Plan, coordinate and implement complex Endpoint security changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer's day-to-day business operations, and the provision of seamless, coordinated delivery of services.
+ Incident analysis and response: Assisting SOC analysts by providing guidance and support in analyzing security events, investigating incidents, and responding to cyber threats and attacks.
+ Threat intelligence analysis: Collaborating with other teams or external threat intelligence providers to gather, analyze, and interpret threat intelligence to identify emerging threats and implement proactive measures. Research and recommend mitigation strategies for current and future threats relevant to the Clients environment.
+ Compliance and regulatory requirements: Ensuring that SOC operations align with applicable standards, regulations, and best practices, such as ISO 27001, NIST, PCI DSS, or industry-specific compliance requirements.
+ Incident reporting and communication: Preparing reports and communicating security incidents, vulnerabilities, and findings to stakeholders, management, and internal or external auditors as necessary.
+ Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments.
+ Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Diagrams, Configuration along with the process and procedural documentation.
+ Managing stakeholder expectations and assisting in the reduction of the impact of a cybersecurity event or incident.
+ Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other third party supplier and vendors.
+ Escalate issues affecting the delivery of service to management.
+ Understand and manage the requirements of being part of a shift hand-over, operational advice, guidance, support and escalation.
+ Understand the scope, delivery mechanisms and processes of all relevant EndPoint Security Services delivered by Managed Services.
+ Triage and manage security alerts across various platforms including the Azure Defender portal, Security centre, and Sentinel.
+ Review overnight all priority Sentinel alerts, raise ticket if any required Ops teams actions. Triage MDR tickets and reassign to relevant internal operations teams.
+ Read & understand actionable information from the M365 service alerts/health incidents/advisory related to Defender (Major updates from Message centre).
+ Prioritize and address high-severity threats, ensuring rapid response to vulnerabilities.
**Job Requirements:**
Mandatory
+ Strong experience managing Next-Generation Endpoint security products particularly Microsoft Defender for Endpoint (XDR).
+ Experience managing Microsoft Defender suit of products XDR, DFE for Cloud.
+ At least 10 plus years of relevant experience in Endpoint Security.
+ Good experience dealing with virus/worm/trojan/ransomware outbreaks and malware analysis.
+ Solid understanding of Microsoft O365 and Active Directory groups.
+ Solid understanding of all Windows OS with Linux OS a plus.
+ Maintain Trellix environment in optimum performance and compliance standards.
+ Experience with administration including the ability to configure and resolve complex security issues in support of enterprise endpoints (3,000+ nodes) in a geographically dispersed environment.
+ Knowledge of Vulnerability Management and Risk Analysis.
+ Identify process and technical improvements for the environment.
Desirable
+ Knowledge and experience with other EDR solutions from Crowdstrike, Trellix, Symantec.
+ Experience in managing Email Security products.
+ Experience in Microsoft security technologies such as Sentinel SIEM, SOAR systems, intrusion detection systems, threat intelligence platforms, and incident response tools.
+ Prior experience and/or training about the ITIL Services Framework.
**Personal Attributes and Skills:**
+ Experience in managing large Endpoint Security customers with multiple sites.
+ Strong team player, logical thinker, work independently with minimum guidance.
+ Ability to work in a challenging and constantly changing environment.
+ Exposure to Cyber Security Governance and Risk Compliance (GRC) and experience in providing innovative solutions to complex cybersecurity problems.
+ Display a willingness to persevere with difficult tasks.
+ Demonstrate resourcefulness and sound judgement.
+ Strong customer service focus with an understanding of client expectations.
+ Strong communication, writing and interpersonal skills.
+ Demonstration of NTT's core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
+ High level of initiative, accountability, attention to detail and ability to follow the process.
**Workplace type:**
+ Hybrid Working
**Additional Info:**
+ Candidates who are eligible to work in NZ is preferred.
+ Work sponsorship is possible (with T&Cs apply)
_Disclaimer: Only shortlisted candidates will be contacted._
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
Apply today!
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a 30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The NTT Managed Services Team is a dynamic and high performing team supporting NTT's client in a Managed / Outsourced Environment.
MS Engineer (L4): Cyber Security is to perform a variety of Endpoint security, vulnerability management, Security Incident response based engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Incident-Request-Problem-Configuration-Change-Release Management.
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify security incidents, identify root causes and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire a solid understanding of the NTT's Integrated Services Management Operation "end-to-end", to gain a thorough understanding of the customer's specific business operations and how these apply to each of the specific ITIL disciplines. It is this specific customer knowledge that will assist you to fulfil your duties and ensure you are an effective and autonomous member of the team.
You will need to demonstrate a high level of commitment, initiative and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL Integrated Services Management environment.
You will also be required to perform system changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.
**Key Responsibilities:**
+ Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
+ Provide remote and onsite technical support within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
+ Plan, coordinate and implement complex Endpoint security changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer's day-to-day business operations, and the provision of seamless, coordinated delivery of services.
+ Incident analysis and response: Assisting SOC analysts by providing guidance and support in analyzing security events, investigating incidents, and responding to cyber threats and attacks.
+ Threat intelligence analysis: Collaborating with other teams or external threat intelligence providers to gather, analyze, and interpret threat intelligence to identify emerging threats and implement proactive measures. Research and recommend mitigation strategies for current and future threats relevant to the Clients environment.
+ Compliance and regulatory requirements: Ensuring that SOC operations align with applicable standards, regulations, and best practices, such as ISO 27001, NIST, PCI DSS, or industry-specific compliance requirements.
+ Incident reporting and communication: Preparing reports and communicating security incidents, vulnerabilities, and findings to stakeholders, management, and internal or external auditors as necessary.
+ Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments.
+ Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Diagrams, Configuration along with the process and procedural documentation.
+ Managing stakeholder expectations and assisting in the reduction of the impact of a cybersecurity event or incident.
+ Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other third party supplier and vendors.
+ Escalate issues affecting the delivery of service to management.
+ Understand and manage the requirements of being part of a shift hand-over, operational advice, guidance, support and escalation.
+ Understand the scope, delivery mechanisms and processes of all relevant EndPoint Security Services delivered by Managed Services.
+ Triage and manage security alerts across various platforms including the Azure Defender portal, Security centre, and Sentinel.
+ Review overnight all priority Sentinel alerts, raise ticket if any required Ops teams actions. Triage MDR tickets and reassign to relevant internal operations teams.
+ Read & understand actionable information from the M365 service alerts/health incidents/advisory related to Defender (Major updates from Message centre).
+ Prioritize and address high-severity threats, ensuring rapid response to vulnerabilities.
**Job Requirements:**
Mandatory
+ Strong experience managing Next-Generation Endpoint security products particularly Microsoft Defender for Endpoint (XDR).
+ Experience managing Microsoft Defender suit of products XDR, DFE for Cloud.
+ At least 10 plus years of relevant experience in Endpoint Security.
+ Good experience dealing with virus/worm/trojan/ransomware outbreaks and malware analysis.
+ Solid understanding of Microsoft O365 and Active Directory groups.
+ Solid understanding of all Windows OS with Linux OS a plus.
+ Maintain Trellix environment in optimum performance and compliance standards.
+ Experience with administration including the ability to configure and resolve complex security issues in support of enterprise endpoints (3,000+ nodes) in a geographically dispersed environment.
+ Knowledge of Vulnerability Management and Risk Analysis.
+ Identify process and technical improvements for the environment.
Desirable
+ Knowledge and experience with other EDR solutions from Crowdstrike, Trellix, Symantec.
+ Experience in managing Email Security products.
+ Experience in Microsoft security technologies such as Sentinel SIEM, SOAR systems, intrusion detection systems, threat intelligence platforms, and incident response tools.
+ Prior experience and/or training about the ITIL Services Framework.
**Personal Attributes and Skills:**
+ Experience in managing large Endpoint Security customers with multiple sites.
+ Strong team player, logical thinker, work independently with minimum guidance.
+ Ability to work in a challenging and constantly changing environment.
+ Exposure to Cyber Security Governance and Risk Compliance (GRC) and experience in providing innovative solutions to complex cybersecurity problems.
+ Display a willingness to persevere with difficult tasks.
+ Demonstrate resourcefulness and sound judgement.
+ Strong customer service focus with an understanding of client expectations.
+ Strong communication, writing and interpersonal skills.
+ Demonstration of NTT's core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
+ High level of initiative, accountability, attention to detail and ability to follow the process.
**Workplace type:**
+ Hybrid Working
**Additional Info:**
+ Candidates who are eligible to work in NZ is preferred.
+ Work sponsorship is possible (with T&Cs apply)
_Disclaimer: Only shortlisted candidates will be contacted._
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
Apply today!
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a 30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
3
MS Engineer (L4): Cyber Security
Wellington, Wellington
NTT America, Inc.
Posted 18 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The NTT Managed Services Team is a dynamic and high performing team supporting NTT's client in a Managed / Outsourced Environment.
MS Engineer (L4): Cyber Security is to perform a variety of Endpoint security, vulnerability management, Security Incident response based engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Incident-Request-Problem-Configuration-Change-Release Management.
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify security incidents, identify root causes and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire a solid understanding of the NTT's Integrated Services Management Operation "end-to-end", to gain a thorough understanding of the customer's specific business operations and how these apply to each of the specific ITIL disciplines. It is this specific customer knowledge that will assist you to fulfil your duties and ensure you are an effective and autonomous member of the team.
You will need to demonstrate a high level of commitment, initiative and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL Integrated Services Management environment.
You will also be required to perform system changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.
**Key Responsibilities:**
+ Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
+ Provide remote and onsite technical support within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
+ Plan, coordinate and implement complex Endpoint security changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer's day-to-day business operations, and the provision of seamless, coordinated delivery of services.
+ Incident analysis and response: Assisting SOC analysts by providing guidance and support in analyzing security events, investigating incidents, and responding to cyber threats and attacks.
+ Threat intelligence analysis: Collaborating with other teams or external threat intelligence providers to gather, analyze, and interpret threat intelligence to identify emerging threats and implement proactive measures. Research and recommend mitigation strategies for current and future threats relevant to the Clients environment.
+ Compliance and regulatory requirements: Ensuring that SOC operations align with applicable standards, regulations, and best practices, such as ISO 27001, NIST, PCI DSS, or industry-specific compliance requirements.
+ Incident reporting and communication: Preparing reports and communicating security incidents, vulnerabilities, and findings to stakeholders, management, and internal or external auditors as necessary.
+ Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments.
+ Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Diagrams, Configuration along with the process and procedural documentation.
+ Managing stakeholder expectations and assisting in the reduction of the impact of a cybersecurity event or incident.
+ Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other third party supplier and vendors.
+ Escalate issues affecting the delivery of service to management.
+ Understand and manage the requirements of being part of a shift hand-over, operational advice, guidance, support and escalation.
+ Understand the scope, delivery mechanisms and processes of all relevant EndPoint Security Services delivered by Managed Services.
+ Triage and manage security alerts across various platforms including the Azure Defender portal, Security centre, and Sentinel.
+ Review overnight all priority Sentinel alerts, raise ticket if any required Ops teams actions. Triage MDR tickets and reassign to relevant internal operations teams.
+ Read & understand actionable information from the M365 service alerts/health incidents/advisory related to Defender (Major updates from Message centre).
+ Prioritize and address high-severity threats, ensuring rapid response to vulnerabilities.
**Job Requirements:**
Mandatory
+ Strong experience managing Next-Generation Endpoint security products particularly Microsoft Defender for Endpoint (XDR).
+ Experience managing Microsoft Defender suit of products XDR, DFE for Cloud.
+ At least 10 plus years of relevant experience in Endpoint Security.
+ Good experience dealing with virus/worm/trojan/ransomware outbreaks and malware analysis.
+ Solid understanding of Microsoft O365 and Active Directory groups.
+ Solid understanding of all Windows OS with Linux OS a plus.
+ Maintain Trellix environment in optimum performance and compliance standards.
+ Experience with administration including the ability to configure and resolve complex security issues in support of enterprise endpoints (3,000+ nodes) in a geographically dispersed environment.
+ Knowledge of Vulnerability Management and Risk Analysis.
+ Identify process and technical improvements for the environment.
Desirable
+ Knowledge and experience with other EDR solutions from Crowdstrike, Trellix, Symantec.
+ Experience in managing Email Security products.
+ Experience in Microsoft security technologies such as Sentinel SIEM, SOAR systems, intrusion detection systems, threat intelligence platforms, and incident response tools.
+ Prior experience and/or training about the ITIL Services Framework.
**Personal Attributes and Skills:**
+ Experience in managing large Endpoint Security customers with multiple sites.
+ Strong team player, logical thinker, work independently with minimum guidance.
+ Ability to work in a challenging and constantly changing environment.
+ Exposure to Cyber Security Governance and Risk Compliance (GRC) and experience in providing innovative solutions to complex cybersecurity problems.
+ Display a willingness to persevere with difficult tasks.
+ Demonstrate resourcefulness and sound judgement.
+ Strong customer service focus with an understanding of client expectations.
+ Strong communication, writing and interpersonal skills.
+ Demonstration of NTT's core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
+ High level of initiative, accountability, attention to detail and ability to follow the process.
**Workplace type:**
+ Hybrid Working
**Additional Info:**
+ Candidates who are eligible to work in NZ is preferred.
+ Work sponsorship is possible (with T&Cs apply)
_Disclaimer: Only shortlisted candidates will be contacted._
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
Apply today!
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a 30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The NTT Managed Services Team is a dynamic and high performing team supporting NTT's client in a Managed / Outsourced Environment.
MS Engineer (L4): Cyber Security is to perform a variety of Endpoint security, vulnerability management, Security Incident response based engineering activities to enable the delivery of complete Integrated Services Management across all ITIL disciplines, being Incident-Request-Problem-Configuration-Change-Release Management.
This includes applying your analytical, reasoning & specialized technical expertise to investigate, isolate and rectify security incidents, identify root causes and undertake problem management activities. You will also be required to use these same skills to implement complex, large scale network changes within a structured change management framework, to perform release management and configuration management tasks in line with an ITIL compliant operations delivery structure.
To do this you will need to acquire a solid understanding of the NTT's Integrated Services Management Operation "end-to-end", to gain a thorough understanding of the customer's specific business operations and how these apply to each of the specific ITIL disciplines. It is this specific customer knowledge that will assist you to fulfil your duties and ensure you are an effective and autonomous member of the team.
You will need to demonstrate a high level of commitment, initiative and ability in your work. You should be a motivated self-starter with proven abilities to get the job done. You should possess excellent communication skills, a strong IT background and be able to use these skills to deliver services within the ITIL Integrated Services Management environment.
You will also be required to perform system changes outside of normal business hours within time frames that are specified to reduce disruption to the customers business.
**Key Responsibilities:**
+ Accept, manage and update service requests to ensure contracted Service Level Agreements are met.
+ Provide remote and onsite technical support within Managed Services' ITIL aligned service delivery processes including Incident Management, Problem Management, Configuration Management, Change Management and Release Management.
+ Manage, own and co-ordinate the technical resolution of incidents either remotely or onsite utilizing Field Engineering resources.
+ Plan, coordinate and implement complex Endpoint security changes within customer specified change windows, adhering to a predefined ITIL change management framework. This will include liaising with the customer, third party suppliers, vendors and partners to ensure minimal disruption to the customer's day-to-day business operations, and the provision of seamless, coordinated delivery of services.
+ Incident analysis and response: Assisting SOC analysts by providing guidance and support in analyzing security events, investigating incidents, and responding to cyber threats and attacks.
+ Threat intelligence analysis: Collaborating with other teams or external threat intelligence providers to gather, analyze, and interpret threat intelligence to identify emerging threats and implement proactive measures. Research and recommend mitigation strategies for current and future threats relevant to the Clients environment.
+ Compliance and regulatory requirements: Ensuring that SOC operations align with applicable standards, regulations, and best practices, such as ISO 27001, NIST, PCI DSS, or industry-specific compliance requirements.
+ Incident reporting and communication: Preparing reports and communicating security incidents, vulnerabilities, and findings to stakeholders, management, and internal or external auditors as necessary.
+ Where necessary, liaise and work with Professional Services Engineers and Solutions Architects around client projects and deployments.
+ Maintain detailed knowledge of the clients' environment(s), where applicable, by maintaining and updating relevant documentation such as Diagrams, Configuration along with the process and procedural documentation.
+ Managing stakeholder expectations and assisting in the reduction of the impact of a cybersecurity event or incident.
+ Provide proactive, constant and clear communication on the status of incident/problem resolution between the client, NTT, and any other third party supplier and vendors.
+ Escalate issues affecting the delivery of service to management.
+ Understand and manage the requirements of being part of a shift hand-over, operational advice, guidance, support and escalation.
+ Understand the scope, delivery mechanisms and processes of all relevant EndPoint Security Services delivered by Managed Services.
+ Triage and manage security alerts across various platforms including the Azure Defender portal, Security centre, and Sentinel.
+ Review overnight all priority Sentinel alerts, raise ticket if any required Ops teams actions. Triage MDR tickets and reassign to relevant internal operations teams.
+ Read & understand actionable information from the M365 service alerts/health incidents/advisory related to Defender (Major updates from Message centre).
+ Prioritize and address high-severity threats, ensuring rapid response to vulnerabilities.
**Job Requirements:**
Mandatory
+ Strong experience managing Next-Generation Endpoint security products particularly Microsoft Defender for Endpoint (XDR).
+ Experience managing Microsoft Defender suit of products XDR, DFE for Cloud.
+ At least 10 plus years of relevant experience in Endpoint Security.
+ Good experience dealing with virus/worm/trojan/ransomware outbreaks and malware analysis.
+ Solid understanding of Microsoft O365 and Active Directory groups.
+ Solid understanding of all Windows OS with Linux OS a plus.
+ Maintain Trellix environment in optimum performance and compliance standards.
+ Experience with administration including the ability to configure and resolve complex security issues in support of enterprise endpoints (3,000+ nodes) in a geographically dispersed environment.
+ Knowledge of Vulnerability Management and Risk Analysis.
+ Identify process and technical improvements for the environment.
Desirable
+ Knowledge and experience with other EDR solutions from Crowdstrike, Trellix, Symantec.
+ Experience in managing Email Security products.
+ Experience in Microsoft security technologies such as Sentinel SIEM, SOAR systems, intrusion detection systems, threat intelligence platforms, and incident response tools.
+ Prior experience and/or training about the ITIL Services Framework.
**Personal Attributes and Skills:**
+ Experience in managing large Endpoint Security customers with multiple sites.
+ Strong team player, logical thinker, work independently with minimum guidance.
+ Ability to work in a challenging and constantly changing environment.
+ Exposure to Cyber Security Governance and Risk Compliance (GRC) and experience in providing innovative solutions to complex cybersecurity problems.
+ Display a willingness to persevere with difficult tasks.
+ Demonstrate resourcefulness and sound judgement.
+ Strong customer service focus with an understanding of client expectations.
+ Strong communication, writing and interpersonal skills.
+ Demonstration of NTT's core values of Proactively, Teamwork, Professional Excellence, Partnership, and Personal Commitment.
+ High level of initiative, accountability, attention to detail and ability to follow the process.
**Workplace type:**
+ Hybrid Working
**Additional Info:**
+ Candidates who are eligible to work in NZ is preferred.
+ Work sponsorship is possible (with T&Cs apply)
_Disclaimer: Only shortlisted candidates will be contacted._
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us.
Apply today!
**Workplace type** **:**
**About NTT DATA**
NTT DATA is a 30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over 3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
This advertiser has chosen not to accept applicants from your region.
4
MS Engineer (L3) - Cyber Security
Wellington, Wellington
NTT America, Inc.
Posted 18 days ago
Job Viewed
Job Description
**Make an impact with NTT DATA**
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The MS Engineer (L3) - Cyber Security i.e. Fortinet Firewall Specialist is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
In this role, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.
You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.
**Key Responsibilities:**
+ Lead the deployment of new Fortinet firewall devices at client environment, ensuring all configurations and installations meet client requirements.
+ Investigate, analyze, and diagnose complex incidents during deployment and ongoing support.
+ Perform remote software updates and firmware upgrades on Fortinet devices as per vendor recommendations.
+ Assist with migrating firewall rules, IP interfaces, and decommissioning legacy devices.
+ Participate in post-deployment operational readiness testing and major incident reviews.
+ Document deployment processes, handover procedures, and maintain accurate CMDB records.
+ Support the Problem, Change, Lifecycle, and Release Management processes related to Fortinet firewall deployments.
+ Monitor and report on the health, capacity, and alarms of deployed Fortinet firewalls, including automated alarm monitoring during business and after-hours.
+ Respond to incident calls within agreed SLAs, including after hours on call roster every couple of weeks
**Process Improvement and Communication:**
+ Identify and recommend process improvements to enhance deployment and support efficiency.
+ Provide clear, timely communication and reporting to clients and stakeholders during incidents and deployments.
+ Coach and support L2 teams on advanced Fortinet troubleshooting and best practices.
**Knowledge and Attributes:**
+ Ability to plan activities and projects well in advance while taking into account possible changing circumstances.
+ Positive attitude and resilience under pressure.
+ Ability to work hard and put in longer hours when it is necessary.
+ Excellent active listening and communication skills.
+ Client-focused mindset, ensuring a positive client experience throughout the engagement.
+ Ability to work well in a team
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in IT/Computing or demonstrated equivalent work experience.
+ **Mandatory:** Fortinet certifications such as **Fortinet NSE 4 or NSE 5** (or higher).
+ Additional certifications such as **PCNSE** , **CCNP Security** , **CCIE Security** , or **CISSP** are highly desirable.
**Required experience:**
+ Extensive hands-on experience with **Fortinet firewall devices** in deployment and support roles.
+ Proven ability to start immediately with no additional training required on Fortinet technologies.
+ Seasoned experience in managing complex security infrastructure within medium to large ICT organizations.
+ Strong working knowledge of ITIL processes and experience working with vendors and third parties.
+ Experience in incident management, escalation, and problem resolution related to firewall infrastructure.
+ Experience supporting after-hours incident response and managing planned software/firmware deployments.
**Additional Information:**
+ On-site working.
+ Eligible to work in New Zealand.
#LIAPAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
**Your day at NTT DATA**
The MS Engineer (L3) - Cyber Security i.e. Fortinet Firewall Specialist is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems.
Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients.
The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions and is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, aware of client's high level and low-level security architecture and provides resolution to a diverse range of complex problems.
This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions.
In this role, you'll be at the helm of ensuring our clients' infrastructures are secure, robust, and running smoothly. Your day will involve proactively identifying and resolving technical incidents, performing necessary checks, and applying monitoring tools to keep everything in top shape. You'll ensure that all assigned infrastructure at client sites is correctly configured, installed, tested, and operational from the start.
You'll dive deep into third-line support calls, uncovering the root causes of incidents and problems. daily, you'll engage with clients, providing continuous feedback and updating them about their systems' statuses. Your role is crucial in maintaining zero missed service level agreement (SLA) conditions, identify root cause of critical incidents and implement solutions for problems identified and You'll handle tickets of high complexity, deliver advanced solutions, and contribute to operational improvements.
Important responsibility is to create knowledge articles for frequent tasks/issues and train junior team members in executing those tasks. Provide inputs to automation teams to reduce manual efforts.
As a seasoned professional, you'll lend your expertise to coach and mentor junior team members, especially on advanced technical troubleshooting and best practices. You may also manage and implement projects within your technology domain, ensuring timely and effective delivery in line with client requirements. From optimizing work processes to working on disaster recovery functions, you'll play a key part in enhancing our service delivery.
**Key Responsibilities:**
+ Lead the deployment of new Fortinet firewall devices at client environment, ensuring all configurations and installations meet client requirements.
+ Investigate, analyze, and diagnose complex incidents during deployment and ongoing support.
+ Perform remote software updates and firmware upgrades on Fortinet devices as per vendor recommendations.
+ Assist with migrating firewall rules, IP interfaces, and decommissioning legacy devices.
+ Participate in post-deployment operational readiness testing and major incident reviews.
+ Document deployment processes, handover procedures, and maintain accurate CMDB records.
+ Support the Problem, Change, Lifecycle, and Release Management processes related to Fortinet firewall deployments.
+ Monitor and report on the health, capacity, and alarms of deployed Fortinet firewalls, including automated alarm monitoring during business and after-hours.
+ Respond to incident calls within agreed SLAs, including after hours on call roster every couple of weeks
**Process Improvement and Communication:**
+ Identify and recommend process improvements to enhance deployment and support efficiency.
+ Provide clear, timely communication and reporting to clients and stakeholders during incidents and deployments.
+ Coach and support L2 teams on advanced Fortinet troubleshooting and best practices.
**Knowledge and Attributes:**
+ Ability to plan activities and projects well in advance while taking into account possible changing circumstances.
+ Positive attitude and resilience under pressure.
+ Ability to work hard and put in longer hours when it is necessary.
+ Excellent active listening and communication skills.
+ Client-focused mindset, ensuring a positive client experience throughout the engagement.
+ Ability to work well in a team
**Academic Qualifications and Certifications:**
+ Bachelor's degree or equivalent in IT/Computing or demonstrated equivalent work experience.
+ **Mandatory:** Fortinet certifications such as **Fortinet NSE 4 or NSE 5** (or higher).
+ Additional certifications such as **PCNSE** , **CCNP Security** , **CCIE Security** , or **CISSP** are highly desirable.
**Required experience:**
+ Extensive hands-on experience with **Fortinet firewall devices** in deployment and support roles.
+ Proven ability to start immediately with no additional training required on Fortinet technologies.
+ Seasoned experience in managing complex security infrastructure within medium to large ICT organizations.
+ Strong working knowledge of ITIL processes and experience working with vendors and third parties.
+ Experience in incident management, escalation, and problem resolution related to firewall infrastructure.
+ Experience supporting after-hours incident response and managing planned software/firmware deployments.
**Additional Information:**
+ On-site working.
+ Eligible to work in New Zealand.
#LIAPAC
**Workplace type** **:**
On-site Working
**About NTT DATA**
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
**Equal Opportunity Employer**
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
**Third parties fraudulently posing as NTT DATA recruiters**
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an **@nttdata.com** email address. If you suspect any fraudulent activity, please contact us ( ) .
This advertiser has chosen not to accept applicants from your region.
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