5 Customer Care Specialist Noel Leeming Bookings jobs in Auckland

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Christchurch. As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24/7 coverage. As the successful candidate, you will have at least 3-5 years import and/or export airfreight experience, and a strong passion for delivering customer excellence.
Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6:00am - 3:30pm. This roster pattern may change depending on business needs to meet customer requirements.
**How you create impact**
Your main tasks and responsibilities:
+ Delivering exceptional customer service, ensuring customer specific KPI's are met, including AOG requirements
+ Demonstrating aerospace knowledge by staying alert to time critical requests
+ Perform ad hoc and time critical pickups and deliveries to and from the airline
+ Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
+ Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
+ Determining specific service requirements and ensuring regulatory requirements and documentation are correct
+ Building long term and effective relationships with one key customer
+ Operating on a flexible work schedule, with the ability to be available as and when required
**What we would like you to bring**
We are looking for someone with:
+ A minimum of 3+ years air logistics experience, preferably in export airfreight
+ Exceptional attention to detail and time management skills
+ A passion for dealing with customers and solving complex, time-critical problems
+ Ability to work under pressure
+ Excellent communication skills both written and verbal
+ Strong organisational skills including the ability to prioritise tasks
+ A positive work ethic, attitude and someone who has a passion for customer excellence
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

Senior Customer Service & Sales Executive / Expert

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.

What you’ll do:

Identify and develop new business opportunities through disciplined outbound sales efforts.

Own the post‑ sales relationship, resolving inquiries with urgency and precision.

Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.

Mentor junior team members and ensure adherence to strict quality and compliance standards.

Contribute to debt‑ management initiatives and handle payment collection tasks where needed.

Maintain meticulous records in our CRM and provide market feedback to the wider team.

Who we’re looking for:

Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.

Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.

Strong familiarity with payment/debt‑ management processes and CRM systems.

A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.

A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.

Ideally holds a diploma or degree in management.

Why join us:

This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.

We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.

The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.

If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.