15 Customer Service jobs in New Zealand

Customer Service

Gisborne, Gisborne Hynds

Posted 14 days ago

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Job Description

full-time

Join Our Team in Gisborne.
Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic workplace, hands-on environment where no two days are the same? If so, we want YOU to be part of our team at Hynds Gisborne Branch.

About the Role:

We are on the lookout for a dedicated team member to join our dynamic branch team. You will be responsible for providing top-notch sales support, maintaining branch performance standards, and ensuring smooth operational processes. This role is ideal for someone who enjoys working with customers, problem-solving, and keeping operations running efficiently.

Key Responsibilities:

  • Provide excellent sales support to all branch customers, ensuring interactions meet Hynds’ service standards.
  •  Manage customer orders from start to finish using the company’s systems (M3) and follow correct processes
  • Build and maintain strong relationships with customers, internal sales teams, and procurement teams.
  • Handle cash and trade sales, process banking and credits, and monitor debtor accounts.
  • Operate forklifts for moving, loading, and unloading products safely.
  • Maintain high standards of safety, cleanliness, and compliance in all work areas.

What We’re Looking For:

  • A customer-focused professional with excellent sales and service skills
  •  Strong multitasking abilities with the ability to prioritize tasks.
  • A proactive team player who takes ownership and gets things done.
  • Full NZ Driver’s License (Class 1) and F endorsement (or willingness to obtain).
  • Experience in warehouse, sales, or operations roles is an advantage.
  • Ability to lift and move products up to 20kg.

Why Join Us?

  • Be part of a company that values your contribution and promotes personal and professional growth.
  • Collaborate with a dedicated team committed to delivering quality and service.
  • Participate in a positive work environment that prioritizes health, safety, and ongoing development.

We may contact candidates as applications are received, so please apply without delay.

Who we are:
Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.
We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:
Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Auckland, Auckland Hynds

Posted 14 days ago

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Job Description

full-time

Key Responsibilities

  • Provide sales support for all branch customers
  • Build and maintain internal relationships with procurement and demand management teams
  • Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
  • Regularly operating the forklift to move product around the site
  • Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

  • Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
  • Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
  • NZ driver licence full class 1 and F endorsement
  • Business smart and understands the key levers that drive business performance
  • Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Palmerston North, Manawatu Wanganui Hynds

Posted 27 days ago

Job Viewed

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Job Description

full-time

Key Responsibilities

  • Provide sales support for all branch customers
  • Build and maintain internal relationships with procurement and demand management teams
  • Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
  • Regularly operating the forklift to move product around the site
  • Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

  • Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
  • Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
  • NZ driver licence full class 1 and F endorsement
  • Business smart and understands the key levers that drive business performance
  • Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

This advertiser has chosen not to accept applicants from your region.

Customer Service

Christchurch, Canterbury Hynds

Posted 27 days ago

Job Viewed

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Job Description

full-time

Key Responsibilities

  • Provide sales support for all branch customers
  • Build and maintain internal relationships with procurement and demand management teams
  • Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits
  • Regularly operating the forklift to move product around the site
  • Accurately completing all your duties on time to a high standard of safety and quality.

Key Attributes

  • Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers' needs are met
  • Advanced knowledge of Hynds products and application knowledge is important, as is an understanding of how products work together to form solutions
  • NZ driver licence full class 1 and F endorsement
  • Business smart and understands the key levers that drive business performance
  • Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

This advertiser has chosen not to accept applicants from your region.

Customer Service Manager

Auckland, Auckland Sky cleaners Limited

Posted 1 day ago

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Job Description

full-time

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.


Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

This advertiser has chosen not to accept applicants from your region.

Customer Service Managers

Auckland City, Auckland Superstart Batteries Limited

Posted 3 days ago

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Job Description

full-time

Job Title: Customer Service Manager
Location: 212C Burswood Drive, Burswood, Auckland 2013
Department: Customer Service
Reports to: General Manager
Date: July 2025
Min hours of work: 40 hours/week
Days required: 6 days (must be available to work on weekdays where necessary)

This advertiser has chosen not to accept applicants from your region.

Customer Service/Yard

Rotorua, Bay Of Plenty Hynds

Posted 11 days ago

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Job Description

full-time

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries. Responsibilities will include stacking/storing products, inwards goods, the loading/unloading of customer vehicles, stock control, deliveries, customer service, sales & quotes, phone enquiries and general yard operations within our busy branch.

What you will bring to Hynds:

  • Previous front line / front counter customer service & yard experience
  • Experience operating a forklift
  • Knowledge of our products and how they work is advantageous
  • Current Full Driver's License
  • Forklift License (F endorsement) is essential
  • Good level of computer literacy
  • You will be self-confident, and you will be able to approach and engage effectively with customers
  • A reasonable level of physical fitness.

Who we are:

Founded in 1973, Hynds is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets. Hynds remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the Hynds Values to guide the way. Hynds is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

This advertiser has chosen not to accept applicants from your region.
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Customer Service Representative

WEB UP SOLUTIONS

Posted 16 days ago

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Job Description

full-time

We are looking for a customer service representative for our dairy shop located in Onehunga. 

The responsibilities include

  • Customer service
  • Responding to customer enquiries about products
  • Display products
  • Keep store clean
  • Inspect inventory to report any damage and re-ordering 
  • Process payments
  • Manage store opening and closing duties. 

An ideal applicant should be a quick learner and responsible. 

We will offer at least 30 hours per week. 

This advertiser has chosen not to accept applicants from your region.

Customer Service Assistant

Whangarei, Northland Parashakti Limited

Posted 22 days ago

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Job Description

full-time

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team

Customer Service Assistants

Parashakti Limited (Coin Saver)

Whangarei

Pay rate :24.00 to 25.00 per hour.

Full time minimum 30 hours per week

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team.

Applicants for this role must have full- time availability, willing to work mornings, late evenings and weekends shifts & will be able to be servicing the customers.

Bring your enthusiasm, reliability and dedication and we will offer you a great team environment and a high energy and supportive workplace and strong career progression opportunities.  Exceptional customer service is a major component of this position.

Position Summary:

Responsible for providing excellent customer service and money control systems. May establish inventory schedules. Interact with in store customers to promote sales and provide information on product usage. Maintain business records.

Tasks and responsibilities:

1. Service the walk-in customers.

2. Manage the cash register.

3. E nsure customers receive prompt service and quality goods and services

5. Maintain business records as outlined

6. Support local marketing initiatives.

7. Promote sales to walk in clients.

PREREQUISITES:

·    Enthusiastic and positive attitude

·    Exceptional communication skills

·    Strong customer service skills

·    Three to six months experience in a customer service role preferred but not mandatory.

·    Passionate to exceed individual and store sale targets and KPI’s.

·    Loves to contribute to a team environment.

·    Must have flexibility on working weekends, days/hours to cover leave and peak trade periods as per the roster as the store is open 8 am to 8 pm all 7 days.

·    Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

This advertiser has chosen not to accept applicants from your region.

Kiosk Customer Service Manager

Otago, Otago Watersports Limited

Posted today

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Job Description

full-time

Queenstown’s leading water-based adventure operator
Full-time | Permanent | Based on the Queenstown waterfront

About the role:

We’re on the lookout for an enthusiastic and safety-focused Kiosk Customer Service Manager to join our team at Watersports Limited - home to some of Queenstown’s most iconic water experiences. In this key leadership role, you’ll ensure the safe, compliant, and efficient daily operations of our jetty and kiosk, delivering world-class customer service while leading a high-performing team.

What you’ll be doing:

  • Ensuring all trips run safely and in full compliance with Maritime NZ’s Maritime Operator Safety System (MOSS).

  • Supervising daily jetty operations - from vessel tracking and radio calls to managing departures and skipper availability.

  • Providing outstanding customer service, ensuring guests enjoy a safe, positive, and memorable experience whilst also following up to identify and respond to customer experiences and expectations.

  • Driving sales and upselling of our activities and photo packs, meeting or exceeding revenue targets.

  • Managing daily banking, cash handling, and reporting with precision.

  • Leading and motivating the kiosk customer service team, ensuring adherence to safety protocols and company standards by providing continual direction and feedback.

  • Acting as the on-site First Aider and championing a safety-first culture at all times.

  • Assist in developing and maintaining customer service policies and procedures to ensure smooth and efficient daily operations.

What we’re looking for:

  • Strong leadership and team management skills.

  • At least 1–2 years’ experience working in a safety-sensitive role, ideally within adventure tourism or a similar operational environment.

  • At least 1–2 years’ experience delivering exceptional customer service, ideally within adventure tourism or a similar environment. 

  • Previous experience demonstrating calm, level-headed decision-making in emergency situations

  • Proven sales experience, with confidence upselling and meeting targets. 

  • Experience managing daily cash, ensuring accurate recording and timely reconciliation of cash balances.

  • Experience in radio communications preferred. 

  • Familiarity with IBIS booking systems is advantageous.

  • First aid certification (or willingness to obtain)

  • Good knowledge of Queenstown and local tourism activities. 

  • Excellent communication and interpersonal skills

  • High attention to detail with strong organisational skills

  • Flexibility to work weekends, public holidays, and variable hours

  • Knowledge of boat tracking, vessel scheduling and Sealogs would be highly advantageous.

What we offer:

Work with a passionate, fun, and supportive team in a stunning waterfront location Variety in your day - no two days are ever the same!
Opportunities for growth within a dynamic tourism business

About us:

Watersports Limited is the umbrella company behind some of Queenstown’s favourite water-based experiences, including jet boating, parasailing, water taxis, and more. We pride ourselves on delivering safe, memorable, and high-quality adventures to our visitors.

Hours of Work

This role offers guaranteed ordinary hours of 30 hours per week, to be worked between 8:00am and 8:00pm, Monday to Sunday (inclusive). Availability to work on public holidays is also required as part of the position.

To submit your application, click Apply Now!

This advertiser has chosen not to accept applicants from your region.
 

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