6 Customer Service Manager jobs in New Zealand

We are looking for a qualified Client Services Manager. This is a full-time permanent position and will consist of handling the Clients/Growers that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames. 

 You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients/growers are happy with the tasks that we are performing. You will be solely responsible for our Clients/Growers and their satisfaction with all work completed.

Key Attributes:

•The desire to grow your knowledge and skills in the management field and horticulture fields.

•A strong business-oriented focus

•The ability to adapt, be flexible and learn quickly

•Excellent interpersonal and communication skills

•Enthusiastic about customer service excellence and the contribution you can make to the

business

•The ability to work independently and without supervision

•A qualification at least at Diploma level or at least two years of work experience. 

•You will need to be flexible and good at negotiations

•Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the

clients of our business.

 We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $28.00 per hour and the maximum payrate is $30.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors Client Services, Strategy & Transformation
Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead client engagements across a range of industries and problem statements
· Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
· Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
· Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
· Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
· Experience managing key client relationships
· Knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English
· Eligibility to work in New Zealand
Preferred qualifications
· Experience generating new knowledge or creating innovative solutions for a firm
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
Our Benefits At A Glance
· Multiple Health & Wellbeing protection plans, including Medical Insurance Plan for employee and eligible dependents, Employee and Family Resources Program, Thrive Global, etc.
· Financial & Retirement plans including additional employer contributions to Kiwi Saver
· Flexible hybrid workplace
· Diverse career development and training opportunities
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

We are looking for a service manager to take charge of our cleaning business, here in Christchurch, New Zealand. We offer a competitve remuneration package, and a minimum of 30 guaranteed hours a week. We are looking for someone to start as soon as possible, to maintain the business and ensure steady business growth. 

Service Managers will be requried to do the following: 

• promoting and selling goods and services
• observing laws and regulations
• developing and reviewing policies, programs and procedures concerning customer relations and goods and services provided
• promoting facilities, conferences, conventions and trade shows to potential customers
• organising the purchase and maintenance of transport vehicles, equipment and fuel, and transporting goods
• controlling the selection, training and supervision of staff
• ensuring compliance with occupational health and safety regulations

You will be requried to have the following: 

• A relevant diploma or higher, or at least three years of relevant experience

FERDZ SERVICES LIMITED

We are seeking reliable and experienced Service Manager to lead and oversee our cleaning operations.

The Service Manager will be responsible for managing multiple cleaning contracts, leading cleaning teams, ensuring service quality, and maintaining client satisfaction. This role requires strong leadership, operational planning, and business management skills.

Key Responsibilities:

• Plan, organise, and oversee cleaning operations across sites.
• Manage client relationships, including contract management, issue resolution, and quality control.
• Lead, train, and supervise commercial cleaning supervisors and teams.

• Develop and implement cleaning schedules, rosters, and staffing plans to meet contractual requirements.

• Monitor performance standards and implement continuous improvements in service delivery.

• Oversee procurement and inventory of cleaning supplies, equipment, and machinery.

• Ensure all operations comply with workplace health, safety, and hygiene standards.

• Prepare and present operational and financial reports to management.

• Support business development by assisting in tenders, proposals, and contract negotiations.

Skills and Experience Required:

• Minimum 2 years’ experience in cleaning.

• Diploma or degree in management, business, or a related field preferred.

• Strong leadership and people management skills, with the ability to oversee multi-site teams.

• Excellent client relationship management and communication skills.

• Strong organisational and problem-solving abilities.

• Proven ability to manage budgets, contracts, and service delivery targets.

• In-depth knowledge of cleaning practices, equipment, and health & safety compliance.

How to Apply:
If you are motivated, reliable, and take pride in your work, we’d love to hear from you!
Please apply asap.

SAN SABLE LIMITED

We are seeking reliable and experienced Service Manager to lead and oversee our cleaning operations.

The Service Manager will be responsible for managing multiple cleaning contracts, leading cleaning teams, ensuring service quality, and maintaining client satisfaction. This role requires strong leadership, operational planning, and business management skills.

Key Responsibilities:

• • Plan, organise, and oversee cleaning operations across multiple sites.

• • Manage client relationships, including contract management, issue resolution, and quality control.

  • Lead, train, and supervise commercial cleaning supervisors and teams.

  • Develop and implement cleaning schedules, rosters, and staffing plans to meet contractual requirements.

  • Monitor performance standards and implement continuous improvements in service delivery.

  • Oversee procurement and inventory of cleaning supplies, equipment, and machinery.

  • Ensure all operations comply with workplace health, safety, and hygiene standards.

  • Prepare and present operational and financial reports to management.

  • Support business development by assisting in tenders, proposals, and contract negotiations.

Skills and Experience Required:

• Minimum 2 years’ experience. Diploma or degree in management, business, or a related field preferred.

• Strong leadership and people management skills, with the ability to oversee multi-site teams.

• Excellent client relationship management and communication skills.

• Strong organisational and problem-solving abilities.

• Proven ability to manage budgets, contracts, and service delivery targets.

• In-depth knowledge of cleaning practices, equipment, and health & safety compliance.

How to Apply:
If you are motivated, reliable, and take pride in your work, we’d love to hear from you!
Please apply asap.