4 Customer Service Manager jobs in Auckland

The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

• Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
• Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
• Review and monitor customer service procedures to ensure efficiency on performance and delivery.
• Review and oversee overall customer service activities and maintain sound customer relations.
• Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
• Assist in staff recruitment process by providing guidance on customer service policies and procedures.
• Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
• Review and track customer complains resolution.
• Handle complex and escalated customer service issues.
• Review and analyse data and record to identity customer service issues.
• Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

• At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
• Strong leadership, organisational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
• Proficiency in MS Office and customer management software.
• Ability to work under pressure and handle multiple priorities.

What We Offer:

• A friendly and supportive work environment.
• Competitive salary package.
• Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.

Client Services Coordinator – Branding & Print Production

Join a Creative Team Delivering Beautiful, Impactful Visual Solutions

Are you currently in a print CSR, sales support, or internal account role and ready for the next step? Here is your chance to join a collaborative team that delivers bold, high-quality brand, POS and packaging solutions for some of New Zealand's leading FMCG and retail names.

You’ll play a key role in bringing creative print projects to life — working closely with clients, suppliers, and the internal team to manage jobs from quoting through to delivery. If you love being the go-to person, thrive on variety, and enjoy a fast-paced, people-focused role, this could be your perfect fit.

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Why You’ll Love It Here

• Albany location – avoid city traffic and work close to home

• Flexible start times – 40 hours/week between 7:30am–6:00pm

• Supportive culture – friendly, high-performing, and fun

• Creative projects – work across multiple brands and formats

• End-to-end ownership – manage your own campaigns

• Room to grow – career progression for high achievers

• Make an impact – deliver exceptional visual brand experiences

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Your Day-to-Day

• Be the key point of contact for clients, managing projects end-to-end

• Prepare quotes using both internal production and supplier pricing, with custom margins

• Build strong supplier relationships and secure best pricing and timelines

• Liaise with clients, designers, and production to keep everything on track

• Track project progress, costs, and delivery timelines

• Manage both repeat and one-off jobs across a variety of formats and materials

• Bring energy, initiative, and a helpful attitude to the wider team daily

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What You’ll Bring

• 3+ years’ experience in the print industry – CSR, sales support, account management, or production planning

• Solid understanding of print processes, substrates, and artwork requirements

• Strong quoting/estimating skills - Excel essential, Tharstern a bonus

• Familiarity with FMCG, retail, or manufacturing clients is ideal

• Confidence in working with local print suppliers and understanding machinery capabilities

• High attention to detail, excellent communication, and a proactive mindset

• Calm under pressure, super organised, and naturally collaborative

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Ready to Take the Lead on Beautiful Print Projects?

If you're ready for a new challenge where you’ll feel valued, trusted, and busy , apply today!

Email your CV in Word format to 
Chanelle - 09 600 5151

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors Client Services, Strategy & Transformation
Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead client engagements across a range of industries and problem statements
· Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
· Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
· Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
· Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
· Experience managing key client relationships
· Knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English
· Eligibility to work in New Zealand
Preferred qualifications
· Experience generating new knowledge or creating innovative solutions for a firm
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
Our Benefits At A Glance
· Multiple Health & Wellbeing protection plans, including Medical Insurance Plan for employee and eligible dependents, Employee and Family Resources Program, Thrive Global, etc.
· Financial & Retirement plans including additional employer contributions to Kiwi Saver
· Flexible hybrid workplace
· Diverse career development and training opportunities
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.