7 Customer Support Specialist jobs in Auckland

**It's more than a job**
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
**?**
Due to a period of growth within our Aerospace division, we are looking for an experienced Aerospace Customer Care Specialist to manage one of our largest Aerospace customers, based in Christchurch. As a dedicated Aerospace Customer Care Specialist, you will be a key contact for this complex, yet rewarding key account, requiring 24/7 coverage. As the successful candidate, you will have at least 3-5 years import and/or export airfreight experience, and a strong passion for delivering customer excellence.
Please note, this position will work a roster pattern, with shift variations between Monday - Sunday between the hours of 6:00am - 3:30pm. This roster pattern may change depending on business needs to meet customer requirements.
**How you create impact**
Your main tasks and responsibilities:
+ Delivering exceptional customer service, ensuring customer specific KPI's are met, including AOG requirements
+ Demonstrating aerospace knowledge by staying alert to time critical requests
+ Perform ad hoc and time critical pickups and deliveries to and from the airline
+ Serving as a key point of contact and responsible for providing the customer with up-to-date information on shipments throughout the order lifecycle
+ Liaising with local and overseas KN stations and agents to facilitate the movement and successful completion of shipments
+ Determining specific service requirements and ensuring regulatory requirements and documentation are correct
+ Building long term and effective relationships with one key customer
+ Operating on a flexible work schedule, with the ability to be available as and when required
**What we would like you to bring**
We are looking for someone with:
+ A minimum of 3+ years air logistics experience, preferably in export airfreight
+ Exceptional attention to detail and time management skills
+ A passion for dealing with customers and solving complex, time-critical problems
+ Ability to work under pressure
+ Excellent communication skills both written and verbal
+ Strong organisational skills including the ability to prioritise tasks
+ A positive work ethic, attitude and someone who has a passion for customer excellence
**What's in it for you**
As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1- during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers' expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.
Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.
In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Senior Technical Support Engineer, you will own, troubleshoot and solve complex customer technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and deepen your technical proficiency.
This role is flexible in that you can work up to 50% from home.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
**Responsibilities**
- Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
- Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
- You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
- Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.
**Qualifications**
**Required Qualifications:** ?
+ 5+ years in designing, implementing and supporting solutions in a complex enterprise environment?
+ 5+ years technical background, enterprise experience, and knowledge in one or more of the technologies below:?
+ Identity Synchronization Technologies?
+ Authentication and Authorization Management?
+ Enterprise level protocols (Kerberos, PKI, Oauth, SAML, WS-Fed, etc)?
+ Identity Management?
+ Federation?
+ Security Management?
+ B2B, B2C?
+ Role based access control, Permissions management?
+ MFA?
English Language: fluent in reading, writing and speaking. If English is not native language, proficiency test results is a plus (e.g. TOEFL, TOEIC, Cambridge English Exams)?
Flexibility to adapt working hours according to business needs, including weekends and be part of on-call rotations. Though schedule changes are not frequent, you will need to have flexibility to accommodate changes as needed?
**Preferred Qualifications:** ?
+ 5+ years of experience in technology, support, training, consulting, architecting, development, network, data center operations, IT admin or operations or equivalent education in technologies below:?
+ Azure Active Directory?
+ Identity Synchronization Technologies (Dirsync, AAD Connect, FIM.etc)?
+ Active Directory Federation Services (ADFS) - or similar 3rd party experience (Shibboleth, CA SiteMinder, Okta, PING etc)?
+ Identity and Access Management?
+ Office 365 Identity Management?
+ Cloud Domain Management?
+ Cloud User Management and configuration?
Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations ( .

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

• Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
• Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
• Review and monitor customer service procedures to ensure efficiency on performance and delivery.
• Review and oversee overall customer service activities and maintain sound customer relations.
• Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
• Assist in staff recruitment process by providing guidance on customer service policies and procedures.
• Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
• Review and track customer complains resolution.
• Handle complex and escalated customer service issues.
• Review and analyse data and record to identity customer service issues.
• Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

• At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
• Strong leadership, organisational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
• Proficiency in MS Office and customer management software.
• Ability to work under pressure and handle multiple priorities.

What We Offer:

• A friendly and supportive work environment.
• Competitive salary package.
• Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

Senior Customer Service & Sales Executive / Expert

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.

What you’ll do:

Identify and develop new business opportunities through disciplined outbound sales efforts.

Own the post‑ sales relationship, resolving inquiries with urgency and precision.

Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.

Mentor junior team members and ensure adherence to strict quality and compliance standards.

Contribute to debt‑ management initiatives and handle payment collection tasks where needed.

Maintain meticulous records in our CRM and provide market feedback to the wider team.

Who we’re looking for:

Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.

Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.

Strong familiarity with payment/debt‑ management processes and CRM systems.

A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.

A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.

Ideally holds a diploma or degree in management.

Why join us:

This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.

We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.

The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.

If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.