3 Department Manager jobs in New Zealand

Where? Central Auckland, malls, spectacular harbour, abroad accommodation options, and public transport right out the door helping serve thousands every week.

We are looking for multiple full-time experienced Restaurant Department Managers. A flexible work environment to suit the needs of all including day / night shifts and the busy weekends.

Based at McDonald's Britomart (Cnr Queen And, Galway Street) and McDonald’s Queen Street (268 Queen Street, Auckland ) and McDonalds Quay Street (12 Quay Street, Auckland)

Responsibilities:

In addition to assisting with shift management, Restaurant Department Managers develop specialised expertise in the areas of Product and Quality Management, Customer Experience Management and People Performance Management with sole responsibility for these areas.

Hours: Minimum 32.5 hours per week working for FRG Investments Limited.

Overall responsibilities include:

• Delivering outstanding hospitality, sales, people practices and profit on shifts and ensuring every customer has a memorable McDonald's experience.
• Managing employees to ensure restaurant operations and procedures are adhered to.
• Engaging with Crew and fellow managers to deliver great business outcomes by bringing the Macca's experience to life on each shift. Build a customer experience culture with everyone coming in – make this a memorable visit!
• Leads the compliance for all safety and security standards which includes investigating all incidents and taking corrective actions to ensure a safe working environment for all employees and customers. 
• Guarantee the restaurant is appropriately staffed with well-trained and happy staff from hiring through to performance management where required.
• Ensure the restaurant is stocked with sufficient product and that the kitchen is operating effectively to serve gold standard food, to every customer.
• Ensure all equipment is working and maintained using approved McDonalds contractors.
• Create strategies to balance day-to-day activities with long-term restaurant business plans.
• Develop detailed sales and profit plans and monitor plans for executing projects on time and within budget.
• A data driven marketing and pricing plan is to be developed using real time customer feedback working with local contractors to appropriate signage and other resources to support.   

(A detailed job description is available upon request)

Qualifications/experience:

To be considered for a Restaurant Department Manager role applicants should have at least two years’ experience at department manager level, (minimum of DLM and 2 McDonald’s department qualifications). A ttended the CEC, PQC or PPC training courses (or equivalent).

Desired personal attributes:

• We are looking for motivated reliable leaders that have great leadership attributes, a strength and passion for customer service, excellent literacy and computer skills and a willingness to learn through our traineeship pathway.
• Use initiative and build others confidence in your ability to lead a large team of 70+ employees.
• High degree of integrity and role model all McDonald’s Policies (Respectful Workplace Policy, social media Policy), labour laws, security and safety procedures.
• Passion for personal development and training others.

In order to be considered for this role:

• All applications must have evidence of their right to work in NZ.

• Applicants will need to upload copies of their CVs along with evidence of their relevant McDonald’s qualifications and any written employment references which confirm relevant work experience.

• Contactable referees must be stated on the CV. CVs which simply say “referees available on request” will not be considered, because referee details are specifically being requested as part of the application process. 

·    Note:  Current McDonald’s employees must seek approval from their Franchisee and/or Supervisor; without this approval you will not be considered for any of the available roles. 

Do you have some knowledge of Japanese food?

We are looking for outgoing, friendly person who is capable of looking after our Sushi/Bento

Department to make sure that we are able to provide St. Pierre's Experience!

Job Description:

The Sushi/Bento Department manager is required to regularly and customarily exercise

discretion in managing the overall operations of the department.

In particular, a majority of time is spent as a hands-on operator, in all the key functions of the

department, including product preparation, merchandising, display, as well as serving our

customers.

In addition, responsibilities include supervising and directing the team members, making

staffing decisions, (ie hiring, training, evaluating, disciplining, staffing and scheduling) ensuring

customer satisfaction and the highest product quality, inventory and stock management,

managing the department's financial performance, and managing safety and security within the

store.

The duties of St Pierre’s Sushi / Bento Department Manager include, but is not limited to:

• Discussing store-specific and periodical special menus with chefs and other kitchen staff to plan new menus and pricing them;
• If a function is booked, check the number and preference of the guests, discuss with chefs and other kitchen staff for food preparation, reserve and set up a table, welcome guests, take orders, and ensure food and beverages are in a timely manner;
• Being involved in the Store’s budgeting and responsible for implementing it in the responsible department;
• Arranging the stock and ordering to hold sufficient stock level to operate the business;
  Maintaining records of stock levels and financial transactions;
• Handling financial transactions such as checking out and cashing up;
• Planning and implementing the Food Control Plan according to the Ministry of Primary Industry and Local regulations;
• Ensuring providing all our customer satisfaction with meals and service;
• Planning, determining and reviewing customer services and procedures;
• Hiring , training and supervising all staff members within the responsible department;
• Advise service staff to understand St Pierre’s Mission and Guiding Principles (see below) to enable each staff member to offer ‘St Pierre’s Experience’ to guests;
• Make sure that all department members understand information related to the operations;
  Monitoring, supervising and giving feedback and advice to other staff to improve customer service and food quality levels; 
• Planning and organising rosters of the department staff reflecting their skill sets and meet the department wage target;

This is a permanent full-time position. (over 30 hours per week) however your hours and days

work may vary, so applicants must be reasonably flexible with time.

A good salary or wages will be offered to the successful applicant, and reviews as work skills

improve with great other benefits.

• Benefits include,
• Staff lunch policy
• Team Sales Bonus targets
• Annual profit sharing programme after 6 months of employment.
• Long term career prospect.

Qualifications and Experience Requirements

• Three years of verifiable, relevant work experience or qualification in business or management equivalent to, or higher than, a New Zealand diploma;
• Good command of English to carry out the above duties;
• The successful applicants will have an outgoing personality, some knowledge of Japanese food, be well-presented and enjoy being kept busy in our quick service Japanese restaurant/takeout store

Applicants for this position should have NZ residency or a valid NZ