8 Direct Client Interaction jobs in New Zealand

The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

• Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
• Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
• Review and monitor customer service procedures to ensure efficiency on performance and delivery.
• Review and oversee overall customer service activities and maintain sound customer relations.
• Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
• Assist in staff recruitment process by providing guidance on customer service policies and procedures.
• Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
• Review and track customer complains resolution.
• Handle complex and escalated customer service issues.
• Review and analyse data and record to identity customer service issues.
• Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

• At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
• Strong leadership, organisational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
• Proficiency in MS Office and customer management software.
• Ability to work under pressure and handle multiple priorities.

What We Offer:

• A friendly and supportive work environment.
• Competitive salary package.
• Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.

Service Foods Hamilton is seeking a motivated and customer-focused individual to join the team as a Customer Service Representative on a part time basis.

The role

As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using Salesforce/CRM, you will maintain accurate records and support smooth operational functions. You will collaborate with various departments to ensure seamless order fulfilment and exceptional customer service.

• Immediate Start

• Permanent part time role

• Monday (02.30 pm to 11.15 pm) 

• And every 3rd Saturday, (7.30 am to 12.00 pm)

• Location: Te Rapa, Hamilton

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.

• Build and maintain positive customer relationships while supporting sales and managing accurate data.

• Engage with customers over the phone to address inquiries and meet their requirements.

• Process and action customer orders from calls, emails, faxes, and online channels promptly.

• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce CRM.

• Prioritize and manage customer backorders for timely delivery.

• Identify sales opportunities and pursue them to drive revenue growth.

• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly

• Proven experience in a Customer Support, call centre, or similar role

• Strong attention to detail and ability to gather and interpret information

• Excellent organizational, time management, and decision-making skills in a fast-paced environment

• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)

• Commitment to delivering outstanding customer service

• Strong understanding of processes, systems, and data entry

• Excellent interpersonal skills with an empathetic and adaptable approach

• Reliable transport to and from work

• Strong literacy, numeracy, and communication skills

• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility . These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!

If you thrive in a high-energy environment, enjoy customer services, and are passionate about delivering exceptional service, we’d love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

Customer Service Assistants

AKSHAYA11 ENTERPRISE LIMITED (Coin Saver)

Whangarei

Pay rate :24.00 to 25.00 per hour.

Full time minimum 30 hours per week

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team.

Applicants for this role must have full- time availability, willing to work mornings, late evenings and weekends shifts & will be able to be servicing the customers.

Bring your enthusiasm, reliability and dedication and we will offer you a great team environment and a high energy and supportive workplace and strong career progression opportunities.  Exceptional customer service is a major component of this position.

Position Summary:

Responsible for providing excellent customer service and money control systems. May establish inventory schedules. Interact with in store customers to promote sales and provide information on product usage. Maintain business records.

Tasks and responsibilities:

1. Service the walk-in customers.

2. Manage the cash register.

3. Ensure customers receive prompt service and quality goods and services

5. Maintain business records as outlined

6. Support local marketing initiatives.

7. Promote sales to walk in clients.

PREREQUISITES:

·    Enthusiastic and positive attitude

·    Exceptional communication skills

·    Strong customer service skills

·    Three to six months experience in a customer service role preferred but not mandatory.

·    Passionate to exceed individual and store sale targets and KPI’s.

·    Loves to contribute to a team environment.

·    Must have flexibility on working weekends, days/hours to cover leave and peak trade periods as per the roster as the store is open 8 am to 8 pm all 7 days.

·    Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

Senior Customer Service & Sales Executive / Expert

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.

What you’ll do:

Identify and develop new business opportunities through disciplined outbound sales efforts.

Own the post‑ sales relationship, resolving inquiries with urgency and precision.

Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.

Mentor junior team members and ensure adherence to strict quality and compliance standards.

Contribute to debt‑ management initiatives and handle payment collection tasks where needed.

Maintain meticulous records in our CRM and provide market feedback to the wider team.

Who we’re looking for:

Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.

Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.

Strong familiarity with payment/debt‑ management processes and CRM systems.

A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.

A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.

Ideally holds a diploma or degree in management.

Why join us:

This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.

We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.

The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.

If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.