8 Engineer Support jobs in New Zealand

Excis is a global IT support leader, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!Job Summary:

We are seeking a skilled and reliable Dispatch Engineer  to provide on-call, on-site IT support  at client locations. This is not a full-time position . The engineer will be engaged and paid on an hourly basis , and is expected to visit the client site only when support tickets are raised  that require in-person assistance.

This role is ideal for professionals who are flexible, self-driven, and comfortable with short-notice site visits to resolve hardware and software issues.

Key Responsibilities:

Visit client locations only as needed , based on dispatched support tickets.

Install, configure, and troubleshoot software and hardware on Windows and Apple devices (including iMacs).

Handle printer installations and break-fix support.

Perform on-site tasks such as hardware refresh, asset tagging, redeployment, and reclaim.

Coordinate hardware repairs and warranty services.

Provide executive (VIP) support and basic AV/conferencing assistance.

Manage inventory, including tagging, logging, and reporting hardware movement.

Coordinate with vendors for repairs and replacements.

Support walk-up users and assist with onboarding when required.

Ensure all services align with company standards and client expectations.

Maintain detailed ticket logs, status updates, and closure notes through the service management system.

Additional Notes:

This is a contractual, hourly-paid position , not a permanent or full-time role.

Engineers will be dispatched only when there is a ticket that requires on-site support .

Requirements

3–5 years of IT support experience, preferably in field support or dispatch roles.

Strong knowledge of Windows and macOS platforms.

Basic understanding of network concepts (TCP/IP, Ethernet).

Familiarity with printer support and hardware troubleshooting.

Certifications like A+, MCP, or equivalent preferred.

Excellent communication, customer service, and organizational skills.

Willingness to travel to different client sites as needed , sometimes on short notice.

Ability to lift and move equipment (up to 50 lbs).

Must have access to transportation and be available for on-call assignments .

BenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inPuebla, Mexico, and be at the forefront of IT support excellence!

Excis is a global IT support leader globally, driven by innovation and collaboration.We’re looking for a proactive Desktop Support Technician to manage hardware,software, and IT assets across multiple locations. Join us for a rewarding career in asupportive, family-like environment where you’ll look forward to coming to work everyday.∙Client in 190+ countries∙6000+ Engineers∙200+ Enterprise ClientsWe foster an open, friendly, and supportive growth-oriented culture where individualsachievements fuel team success. From solving complex IT challenges to celebratingwins together, we put our people first.Start your journey with Excis and grow with us!Job Summary:

We are seeking a skilled and reliable Dispatch Engineer  to provide on-call, on-site IT support  at client locations. This is not a full-time position . The engineer will be engaged and paid on an hourly basis , and is expected to visit the client site only when support tickets are raised  that require in-person assistance.

This role is ideal for professionals who are flexible, self-driven, and comfortable with short-notice site visits to resolve hardware and software issues.

Key Responsibilities:

Visit client locations only as needed , based on dispatched support tickets.

Install, configure, and troubleshoot software and hardware on Windows and Apple devices (including iMacs).

Handle printer installations and break-fix support.

Perform on-site tasks such as hardware refresh, asset tagging, redeployment, and reclaim.

Coordinate hardware repairs and warranty services.

Provide executive (VIP) support and basic AV/conferencing assistance.

Manage inventory, including tagging, logging, and reporting hardware movement.

Coordinate with vendors for repairs and replacements.

Support walk-up users and assist with onboarding when required.

Ensure all services align with company standards and client expectations.

Maintain detailed ticket logs, status updates, and closure notes through the service management system.

Additional Notes:

This is a contractual, hourly-paid position , not a permanent or full-time role.

Engineers will be dispatched only when there is a ticket that requires on-site support .

Requirements

3–5 years of IT support experience, preferably in field support or dispatch roles.

Strong knowledge of Windows and macOS platforms.

Basic understanding of network concepts (TCP/IP, Ethernet).

Familiarity with printer support and hardware troubleshooting.

Certifications like A+, MCP, or equivalent preferred.

Excellent communication, customer service, and organizational skills.

Willingness to travel to different client sites as needed , sometimes on short notice.

Ability to lift and move equipment (up to 50 lbs).

Must have access to transportation and be available for on-call assignments .

BenefitsWhy Join Us?: At Excis, your work matters. You’ll be part of a dynamic, hands-on team where yourtechnical expertise directly enhances user satisfaction and operational success. Weoffer a supportive environment that encourages professional growth, continuouslearning, and collaboration across diverse technologies. Enjoy competitivecompensation and the chance to contribute to a global IT leader that values innovationand excellence.Ready to make a difference and grow your career? Apply now to join Excis inReynosa, Mexico, and be at the forefront of IT support excellence!

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
As the Field Service Engineer, you'll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.
This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.
**What You'll Do**
+ Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.
+ Provide on demand field service support to customers / distributors.
+ Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.
+ Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.
+ Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.
+ Utilize and maintain up to date service documents, field service bulletins, SOP's and facilitate remote connectivity to customer instrumentation.
+ Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.
+ Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.
**Preferred Qualifications and Experience**
+ BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or
+ Tertiary Education, with minimum two years relevant professional experience (preferred).
+ Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).
+ Knowledge of regulations and standards in IVDs and Biologics.
+ Basic IT/networking knowledge
+ Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments.
+ Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Are you.
Interested in kick starting your Career (Final Year Apprentice or Newly Qualified)
Interested in working for an international and diverse company?
Interested in a field-based role?
Interested in strengthening your problem-solving skills?
Interested in working for a company that is dedicated to sustainability?
Interested in working for a company with a "make it happen" spirit
If so, read on!
Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We offer:
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities to progress
The primary role of a _Junior_ _Field Service Technician_ is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.
This position is part of the _Service Department_ located in Mount Wellington, Auckland, New Zealand and will be _onsite and remote._
**In this role, a typical day will look like:**
+ Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
+ Work cooperatively with Service team and field sales staff to promote customer satisfaction.
+ Be highly motivated and able to work with supervision.
+ Actively promote contractual service agreements and upgrade purchases of new equipment.
+ Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
+ Extensive travel will be incurred within New Zealand, North and South Island.
**The essential requirements of the job include:**
+ Final Year Instrumentation and process control Apprentice or recently qualified.
+ Final Year Electrical Apprentice or recently qualified.
+ Willingness to learn from Senior Service Technicians and develop your skills.
+ Candidate must have the right to live and work in New Zealand.
At **Hach** ( ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
Diversity, Equity, and Inclusion | Veralto ( **:** At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne ( companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.