34 Hospitality & Tourism jobs in New Zealand
Operations Manager (Hotel)
Posted 2 days ago
Job Viewed
Job Description
Reporting General Manager, (who is very strong in F&B) this will be a chance to showcase all your past skills and experiences. You will have a positive and flexible personality combined with your excellent business acumen and sharp operating skills. With a refurbishment currently underway and 80 new rooms going live in November, we are looking for someone that can build and train a BUZZing team!
Involved in all aspects of the business including Beverage, Rooms and Housekeeping this is an opportunity for a hands on Manager to excel. A high level of customer service, a flexible work attitude and an enthusiastic approach to change is needed. Excellent written and oral communication skills, effective time management, organisational and interpersonal skills are essential.
We see the ideal candidate as a FOM or RDM looking for the next step or EAM or a smaller property looking for a new place to call home. Due to the location, single accommodation is offered (own ensuite) as part of the package.
Opportunities like this don't come around too often, so sharpen up your CV and get BUZZing!
We are unable to support any visa for this position.
We're BUZZing.are you?
Hotel Manager
Posted 2 days ago
Job Viewed
Job Description
Location: Leopard Hotel, Waipukurau, Central Hawke’s Bay, New Zealand
Region: Hawke’s Bay
Salary: $29.00 – $34.00 per hour
Employment Type: Full-time, Permanent (Minimum 30 hours per week)
About Us
Barrel Bar Limited T/A Leopard Hotel is a well-established hospitality venue located in Waipukurau, Central Hawke’s Bay. We offer accommodation, a bar, and a restaurant that serves both locals and travelers. Our goal is to deliver an exceptional hospitality experience through excellent service and well-managed operations.
We are seeking an experienced and motivated Hotel Manager (2 positions) to join our team. The successful candidate will be responsible for overseeing the daily operations of the hotel and ensuring our guests receive a high standard of service.
Key Responsibilities
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Direct and oversee reservation, reception, room service, and housekeeping activities.
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Plan, coordinate, and supervise bar, restaurant, function, and conference operations.
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Supervise security arrangements, gardens, and property maintenance.
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Monitor and ensure compliance with liquor, gaming, and other applicable laws and regulations.
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Assess and review customer satisfaction and implement improvements where necessary.
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Oversee accounting, budgeting, and purchasing activities.
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Ensure compliance with occupational health and safety regulations.
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Provide guests with local tourism information and arrange tours and transportation as required.
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Organise and control overall hotel operations to provide guest accommodation, meals, and other services effectively.
Requirements
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Minimum of 3 years’ proven work experience in a similar managerial role OR a Level 4 or higher qualification in hospitality management or a related field.
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Strong leadership, organisational, and customer service skills.
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Ability to work in a fast-paced environment and manage multiple functions.
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Knowledge of health and safety regulations, liquor licensing, and hospitality compliance.
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Flexibility to work weekends, evenings, and public holidays as required.
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A pre-employment drug test may be required.
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A Ministry of Justice check may be conducted for this role.
If you have the required skills and experience and want to join a respected hospitality team, To apply please send your CV and cover letter.
We look forward to welcoming the right candidate to our team.
Hotel Duty Manager
Posted 2 days ago
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Job Description
We are looking for a Super Star Duty Manager to join our team!
Distinction Dunedin Hotel is a 127 bedroom property located in Central Dunedin.
Our Duty Managers are essential to the success of our hotel offering hands on support to all departments. You are required to work various shifts over a 7 day roster which includes weekends. Previous hospitality work is essential.
The role of our Duty Managers is to ensure the smooth operational running of our hotel. Working various shifts over a 7 day roster including weekends, flexibility is key. No two shifts will be the same as you work between Reception, Food & Beverage and Housekeeping departments.
Key Responsibilities
- Supervising the Houseleeping Team and work with them as a member of the team cleaning guest rooms
- Supervising F&B operation and working in the F&B operation during breakfast and working in both the bar and restaurant during dinner shifts.
- Working on Reception welcoming guests and checking guests in and out of the hotel as well as handle guest requests
- Communicate with all departments during your shift and manage day to day hotel operations
Our ideal Candidate will have
- At least one year's experience in the hospitality industry
- Good understanding of a hotel Property Management System and Point of Sale system
- Flexibility to work varied shifts including weekends, holidays and night shifts
- Previous Customer service experience
- Strong communication skills
- A high standard of presentation
- Be a team player with excellent communication skills
Culture and Benefits
- Group hotel discounts
- Free use of hotel gym
- Opportunities for progression
Passenger Service Agent - AKL
Posted 5 days ago
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Job Description
As a Passenger Service Agent - "Red Coat", you will be central in demonstrating Delta's commitment to our customers by making their travel experience as smooth and pleasant as possible. At Delta, our brand is critical to our continued success. As a Red Coat, you play a key part in keeping our brand strong by demonstrating strict adherence to uniform compliance, maintaining professionalism, and exhibiting a positive attitude inside and outside of work.
The ideal candidate acts as a customer service agent excelling in all aspects of customer service, passenger handling, and conflict management. They will be able to identify and seek out our most valued customers, assisting them with all their travel needs, continually developing positive relationships, while coordinating and monitoring all irregular operations. The Red Coat handles all facets of work associated with customer service, including ticketing/reissues, reservations, and being visible for all customers, concentrating on our elite passengers.
**Summary of responsibilities (not comprehensive of all tasks):**
+ Proactively greets customers, assesses their needs, explains Delta's available technology alternatives, and directs them appropriately.
+ Positively impacts customers' use of airport technology to ensure a better, faster, and friendlier airport experience for all customers.
+ Displays a positive image of Delta.
+ Keeps customers informed while ensuring service delivery.
+ Efficiently coordinates and monitors all aspects of the operation, ensuring irregular operations are handled as quickly and effectively as possible.
+ Practices safety-conscious behaviors in all operational processes and procedures.
What you need to succeed (minimum qualifications)
+ Must be at least 18 years of age.
+ Must be proficient in English.
+ Must be able to read, write, and comprehend detailed job instructions.
+ Must have strong listening and communication skills in order to identify customer needs and to provide directions appropriately.
+ Possess basic computer skills.
+ Minimum 3 years airport customer service experience
+ Frequently lift bags or items weighing up to and including 50 pounds.
+ Occasionally lift bags or items weighing between 50 and 70 pounds.
+ Occasionally support in aircraft cabin cleaning duties
+ Demonstrates that privacy is a priority when handling personal data.
+ Embraces a diverse set of people, thinking and styles.
+ Consistently makes safety and security, of self and others, the priority.
+ Ability to work overtime and in weekend/public holidays when required.
+ Willing to travel interstate and overseas for meetings, trainings as well as supporting other stations.
+ Must be eligible to live and work in Australia at the time of your application.
What will give you a competitive edge (preferred qualifications)
+ Delta Air Lines product knowledge
Benefits and Perks to Help You Keep Climbing
Our culture is rooted in a shared dedication to living our values - Care, Integrity, Resilience, Servant Leadership, and Teamwork - every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:
+ Competitive salary, industry-leading profit sharing program, and performance incentives
+ Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
+ Domestic and International space-available flight privileges for employees and eligible family members
+ World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
+ Recognition rewards and awards through the platform Unstoppable Together
+ Business Resource Groups were created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies.
+ Access to over 500 discounts, specialty savings and voluntary benefits through Delta Perks
Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta's online system, or at any point in the selection process. To request a reasonable accommodation, please click here
Guest Experience Expert
Posted 6 days ago
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Job Description
**Job Number**
**Job Category** Rooms & Guest Services Operations
**Location** JW Marriott Auckland, 22-26 Albert Street, Auckland, New Zealand, New Zealand, 1010VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Hotel Cleanliness Expert
Posted 6 days ago
Job Viewed
Job Description
**Job Number**
**Job Category** Housekeeping & Laundry
**Location** Four Points by Sheraton Auckland, 396 Queen Street, Auckland, New Zealand, New Zealand, 1010VIEW ON MAP ( Part Time
**Located Remotely?** N
**Position Type** Non-Management
Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Hotel Cleanliness Expert in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travelers.
**Position Summary:**
Our jobs aren't just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
+ Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
+ Assist other employees to ensure proper coverage and prompt guest service.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
+ Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.
+ Respond promptly to requests from guests, Front Desk, or At Your Service requests.
+ Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
+ Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
+ Conduct room cleaning according to Clean Matters specifics and guidelines
+ Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.
No matter what position you are in, there are a few things that are critical to success - ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts - to get it right for our guests and our business each time.
**Critical Competencies**
+ Interpersonal Skills
+ Customer Service Orientation
+ Teamwork
+ Diversity Relations
+ Personal Attributes
+ Safety Orientation
+ Presentation
+ Dependability
+ Integrity
+ Positive Demeanor
Our Benefits:
+ Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
+ Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
+ Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
+ Genuine care for associates' physical, emotional and financial wellbeing through our Employee Assistance Program
+ Opportunity to receive Employee Referral Incentives and get paid for working with your friend
+ Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years. Apply now!
_Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
Guest Service Agent
Posted 8 days ago
Job Viewed
Job Description
A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.
**What will I be doing?**
As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
+ Achieve positive outcomes from Guest queries in a timely and efficient manner
+ Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
+ Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments
+ Demonstrate a high level of customer service at all times
+ Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
+ Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
+ Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
+ Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
+ Comply with hotel security, fire regulations and all health and safety legislation
+ Act in accordance with policies and procedures when working with front of house equipment and property management systems
+ Follow company brand standards
+ Assist other departments, as necessary
**What are we looking for?**
Guest Service Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
+ Previous experience in a customer-focused industry
+ Positive attitude and good communication skills
+ Commitment to delivering a high level of customer service
+ Excellent grooming standards
+ Calm, efficient, and organized with great attention to detail
+ Ability to multi-task while maintaining a positive attitude when working with a Guest
+ Professional manner with an emphasis on hospitality and guest service
+ Ability to work on your own and as part of a team
+ Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
+ Previous experience in cash handling
+ Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors
+ Conflict resolution experience **What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands ( . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Guest Services, Operations, and Front Office_
**Title:** _Guest Service Agent_
**Location:** _null_
**Requisition ID:** _HOT0BVYH_
**EOE/AA/Disabled/Veterans**
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Guest Service Agent | Hotel Indigo Auckland
Posted 12 days ago
Job Viewed
Job Description
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own.
Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city's skyline in one of midtown's tallest buildings, where we've masterfully preserved the historic charm of the original façade - once home to Dexter and Crozier's "The Motor House" - while creating a fresh, modern hospitality experience.
Our Front Office team is searching for a **Guest Service Agent** to join our passionate team on a full-time basis. In this role, you'll be the warm and welcoming face that greets our guests and sets the tone for their stay. From check-in to check-out, you'll handle reservations, process payments, and provide friendly assistance with everything from valet parking to local recommendations. No two days are the same-you'll be the go-to person for guest enquiries, ensuring every interaction contributes to an exceptional experience. If you have a natural talent for making people feel welcome and comfortable, we'd love to hear from you!
**What we need from you**
+ A demonstrated reputation for being a positive team player, with a passion for guest experience
+ Prior experience in a similar role within the hotel industry
+ A passion for curating extraordinary guest experiences
+ Excellent communication skills (both written and verbal)
+ A valid Full NZ drivers license
+ Flexibility and ability to work a rotating roster, including weekend work
+ Full working rights within New Zealand with no restrictions
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Reservations Agent | Hotel Indigo Auckland
Posted 12 days ago
Job Viewed
Job Description
At Hotel Indigo, we welcome all guests into our neighbourhood and share our love for the place we call home. We inspire them to explore and discover different perspectives, so every one of them can create new stories of their own. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Taking centre stage in midtown Auckland, Hotel Indigo Auckland stands as a testament to the vibrant intersection of history, arts, culture and business. Our boutique hotel soars above the city's skyline in one of midtown's tallest buildings, where we've masterfully preserved the historic charm of the original façade - once home to Dexter and Crozier's "The Motor House" - while creating a fresh, modern hospitality experience.
We're on the hunt for a team focused, guest experience obsessed, **Reservations Agent** to join our team. You'll be the first point of contact for many of our future guests, setting the tone for their Hotel Indigo Auckland experience. Working closely with our Reservations team, you'll help process booking requests and ensure our guests receive a memorable experience from their very first interactions with us. Please note this role is part time and will be required to cover weekends.
**A little taste of your day-to-day**
+ Processing individual and group reservations through various channels including phone, email, and online booking systems
+ Providing detailed information about our rooms, rates, packages, and local area to guests
+ Following up on reservation inquiries promptly and professionally
+ Maintaining accurate guest profiles and booking details in our reservation systems
+ Supporting the implementation of revenue management strategies
+ Assisting with group bookings and working closely with our sales team
+ Ensuring all reservations meet IHG brand standards and guidelines
**What we need from you**
+ A positive attitude - experience is great, but enthusiasm is essential!
+ Someone who loves getting the details right and keeping things organized
+ Previous reservations experience within hotels - an understanding of hotel PMS systems (Hotel Key is ideal!)
+ Excellent communication skills with a professional telephone manner
+ The ability to juggle multiple tasks while maintaining attention to detail
+ Ability to work weekends and work independently
+ Higher education qualification or equivalent experience
+ Legal right to work in New Zealand
**What you can expect from us**
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Guest Experience Host Team Leader

Posted 13 days ago
Job Viewed
Job Description
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**Go where opportunity is always on**
If you love meeting new people and have an enthusiastic approach to delivering excellent customer service, join our Livestream Team as a **Guest Experience Host Team Leader** today!
This role will cover multiple locations, including: Airlie Beach, Coffs Harbour, Dinner Plain, Marcoola, Perth, Rotorua, and TRYP by Wyndham Hotel Adelaide.
**How You'll Shine**
As a Guest Experience Host Team Leader, you will play a key leadership role within the sales team, with a strong focus on training, mentoring, and developing our GEH team to meet and exceed performance targets. You will be responsible for the day-to-day operations of the front desk, including greeting and registering owners and guests, managing bookings, and providing information on local area attractions. In this role, you will also assist the Front Office Manager with administrative duties, reporting, and communication tasks.
You will draw on your proven ability to drive results in a sales environment, using your coaching and leadership skills to elevate the performance of your team. Your field marketing experience and customer-centric approach will help ensure our guests receive a warm, professional, and memorable experience from check-in to check-out.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel stays across Australia, Fiji, New Zealand
+ Subsidised private health cover (upon successful completion of probation)
**What You'll Bring**
To be successful in this role, you will be:
+ Previous experience within a similar hotel position
+ Proven ability to achieve targets in a GEH or similar sales-focused role
+ Genuine passion for customer service and the local area
+ Excellent communicator with strong interpersonal skills
+ Ability to lead, motivate, and mentor a team to success
+ Enthusiastic, self-motivated and positive individual
+ Immaculate presentation and professional grooming standards
+ High levels of computer literacy
+ Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
+ Have the ability to recognize and solve problems in the workplace
+ Ability to work a flexible schedule, including nights, weekends, public and school holidays.
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.