8 Hospitality Staff jobs in Auckland
Operations Coordinator - Admin / Bookkeeping / Hospitality
Posted 1 day ago
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Job Description
Admin / Bookkeeping / Hospitality Role.
Tasks include bookkeeping, administration, bartending, logistics, fulfilment, warehouse management, customer service, food handling and cleaning.
About Us
Beer Jerk is an online craft‑beer retailer and operates the Small Gods Taproom in Auckland. We’re a small team working across different areas of the business - our webshop and taproom are the heart of what we do.
The Role
As part of a tight-knit team, there are a wide variety of responsibilities across admin, operations, and hospitality. Tasks include bookkeeping, administration, bartending, logistics, fulfilment, warehouse management, customer service, food handling and cleaning.
Key Responsibilities
- Perform bookkeeping and accounts tasks in Xero; use MS Office for reporting. Create purchase orders, manage stock takes, forecast.
- Serve customers in the taproom - pour drinks, prepare food orders, maintain a clean venue and ensure compliance with licensing and food‑safety standards.
- Pick and pack online orders; arrange courier collections and track deliveries.
- Receive stock, check quality, rotate inventory and forecast orders; handle heavy kegs and other items safely.
- Open and close the bar; ensure smooth service during solo shifts and respond to urgent issues if required.
- Manage customer enquiries by email, phone and social media.
- Maintain/create product listings and manage our website and point‑of‑sale systems.
- Assist with managing events, marketing promotions, and new product launches.
Minimum Skills & Experience
- Valid visa or be a NZ citizen/resident.
- Duty Manager Certificate and Licence Controller Qualification.
- 3 years’ experience in a similar role.
- Degree in Business or similar.
- Full driver’s licence and reliable transport.
- Experience with cellar work, keg changing, line cleaning, POS systems, cash handling.
- Physically fit. Able to safely lift and manoeuvre kegs using proper techniques. Comfortable standing throughout shifts.
- Willing and able to work flexible shift patterns, including evenings, weekends and occasional on‑call duties.
- Food‑handling experience and a strong commitment to health, safety and hospitality standards.
- Fluent English (written and spoken).
- Proficient with Xero, Shopify, Qoblex, MS Office, POS systems, and both PC and Mac environments. E‑commerce, website management, and inventory management software.
- Experience with warehouse operations and logistics. Comfortable working inside a refrigerated warehouse.
What We Offer
- Competitive pay above the minimum wage.
- An inclusive, supportive team and comprehensive training.
- Opportunities to grow as the business expands.
If you have a passion for craft beer, a strong work ethic and the skills listed above, we’d love to hear from you. Please apply with your CV and a cover letter explaining why you’re a great fit for this role.
Customer Service Manager
Posted 2 days ago
Job Viewed
Job Description
- Maintaining a good team environment for staff, ensuring a positive atmosphere is
kept in the store - Planning and observing interactions between customers and staff
- Seeking for feedback and reviews from customers in relation to the service they have
received - Being the first point of contact for any conflicts that may arise between customers
and staff - Handling complaints from customers and providing solutions
- Brainstorming ways of improving customer experience within the store
- Examining and approving returns
- Implementing a standard of customer service
Successful candidates must have at least 2 years of proven relevant work experience or a relevant qualification of at least level 4 or above.
Please note this is a full time role with guaranteed hours of at least 30 hours per week.
Customer Service Manager
Posted 24 days ago
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Job Description
Job Details:
- Location: Auckland
- Position: Customer Service Manager
- Term: Permanent full time position
- Wage: $ per hour
- Hours of work: 40 hours per week
- Shifted from Monday to Friday
Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.
The ideal candidate should have:
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Bachelor degree in business management or other relevant field.
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Bilingual ability is preferred for the best services to non English speaking clients;
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Excellent communication skills;
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Excellent time management skills;
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Reliable and able to work under pressure.
Duties and Responsibilities:
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Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;
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Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.
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To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.
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Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;
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Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.
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Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.
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To perform other tasks the employer may reasonably request.
To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.
Customer Service Representative
Posted 32 days ago
Job Viewed
Job Description
Join a fast-paced, customer-focused team at Service Foods!
We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.
Mō te tūranga mahi | About the Role
In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.
Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.
Key Details:
- Location: Mangere, Auckland (near Auckland Report)
- Employment Type: Permanent, Full-Time
- Start Date: Immediate
- Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
- Hours of work: 3:30 pm to 11:30 pm
Key responsibilities include:
- Provide excellent customer service through efficient order processing, communication, and problem-solving.
- Build and maintain positive customer relationships while supporting sales and managing accurate data.
- Engage with customers over the phone to address inquiries and meet their requirements.
- Process and action customer orders from calls, emails, faxes, and online channels promptly.
- Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
- Prioritise and manage customer backorders for timely delivery.
- Identify sales opportunities and pursue them to drive revenue growth.
- Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.
He kōrero mōu: About you
You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.
This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.
Key Attributes:
- Professional phone manner with the ability to build rapport quickly
- Proven experience in a Customer Support, call centre, or similar role
- Strong attention to detail and ability to gather and interpret information
- Excellent organisational, time management, and decision-making skills in a fast-paced environment
- Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
- Commitment to delivering outstanding customer service
- Strong understanding of processes, systems, and data entry
- Excellent interpersonal skills with an empathetic and adaptable approach
- Reliable transport to and from work
- Strong literacy, numeracy, and communication skills
- Knowledge of the food services warehouse industry, NZ food products, and basic ingredients
Ngā Kawatau | What to expect
At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.
We offer a competitive salary, comprehensive benefits, and opportunities for career growth.
Me Tono Ināianei! Apply Now!
If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.
Whaimana | Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa.
Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.
Customer Service representative
Posted 36 days ago
Job Viewed
Job Description
We are looking for Customer Service Representatives for our retail store located in Auckland City
The duties include
Providing customer service
Processing payment and packing orders
Handle customer queries and concerns
Display products
Ordering stock and handling stock take
Follow safety guidelines
An ideal applicant must eb a quick learner and able to work flexible shifts.
We will offer a minimum of 30 hours per week.
Customer Service Agent
Posted 9 days ago
Job Viewed
Job Description
Date: Sep 25, 2025
Req ID:
Location:
Auckland, NZ
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at Sparex we are proud to be working towards a solution, come and join us as our new Customer Service Representative based at our Auckland Office and make your contribution.
**Who we are**
At Sparex, you'll join a team that's passionate about making a real difference in the agricultural industry. As a leading supplier of agricultural parts and accessories-with over 60 years of history-Sparex is committed not only to delivering quality products for farmers and equipment operators but also to creating a supportive, rewarding workplace for its employees. Here, your contributions matter, your ideas are valued, and you'll be part of a collaborative, forward-thinking environment. Choose Sparex for a career where innovation is celebrated, your growth is encouraged, and your work helps build a sustainable future for agriculture.
**Job Summary:**
In this position, you will provide customer service and maintain professional standards. Responsibilities include supporting the Sparex dealer network and retail customers by serving as the primary contact for all parts inquiries and conducting timely follow-ups with dealers and company personnel. The role also involves performing administrative tasks according to established procedures, soliciting and processing dealer parts orders to achieve sales targets, managing e-commerce activities, and responding to related inquiries.
**Your Impact**
+ Deliver excellent customer service by handling all inquiries professionally, responding quickly to calls and emails, and supporting counter, phone, and web orders.
+ Efficiently handle administrative tasks, process orders, and manage sales calls, technical inquiries, and referrals with accurate documentation.
+ Comply with all company policies, including health and safety regulations, and follow safe working practices.
+ Deliver strong customer relationship management, implement CRM strategies, and support marketing efforts.
+ Participate in training as agreed and help customers learn about the products and e-commerce site.
**Your Experience and Qualifications**
We prefer candidates with strong customer service experience in similar industries or practical knowledge of hand tools or parts distribution.
How ever, we welcome applicants who can show proven customer service abilities that position us as the first choice for dealers and farmers seeking support.
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Continuous inhouse training
+ Able to purchase Employee Stock Purchase Plan ( ESPP ) after a qualifying period
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this position does not provide sponsorship; only candidates with full work rights will be considered.
**Job Segment:** CRM, Sustainable Agriculture, Relationship Manager, Agricultural, Technology, Agriculture, Customer Service
Customer Service Representative
Posted 23 days ago
Job Viewed
Job Description
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.
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Customer Service - Import/Export Airfreight
Posted 1 day ago
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Job Description
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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We are looking for an experienced Auckland based **Customer Service** representative to join our Customer Care Team responsible for managing a variety of Import Air Customers. Reporting to the National Customer Care Manager, you will have a strong passion for delivering customer excellence, with your dedication for going above and beyond being the key to your success!
**How you create impact**
+ Monitor shipments proactively, communicate updates, and manage customer feedback, complaints, and escalations with swift resolution.
+ Own the shipment process end-to-end, ensuring efficient file handling, accurate customer and shipment data, and full regulatory compliance.
+ Promote and support customer adoption of digital tools, while staying up to date through ongoing training.
+ Lead or support customer implementations, ensuring coordination across internal teams and participation in training programmes.
+ Drive customer retention and growth through strong relationship management and service excellence.
**What we would like you to bring**
+ A keen desire to learn and grow
+ Exceptional attention to detail and time management skills
+ A passion for dealing with customers and solving complex, time-critical problems
+ Ability to work under pressure
+ Excellent communication skills both written and verbal
+ Strong organisational skills including the ability to prioritise tasks
+ ▪A positive work ethic, attitude and someone who has a passion for customer excellence
**What's in it for you**
**Who we are**
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: with the nature of your request. We will answer your inquiry within 24 hours.