2 IT Applications jobs in New Zealand

Ultrasound Applications Specialist - NZ

Auckland, Auckland GE HealthCare

Posted 5 days ago

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Job Description

**Job Description Summary**
The NZ Applications Specialist position is responsible for providing formal technical and clinical support during the sales process primarily within NZ supporting the General Imaging, Women's Health and Point of Care segments. Responsibilities include providing pre-sale product demonstrations (clinical trial support) and post-sale installation, training and ongoing customer support across our LOGIQ, Voluson and VENUE ultrasound platforms.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
**Job Description**
**Responsibilities**
+ Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities and benefits to customers as needed
+ Develop, coordinate and deliver product training to customers on software, application and/or equipment use, monitor customer installations within assigned territory/region to improve customer satisfaction and maintain customer relationships
+ Improve customer satisfaction and socket retention through continuing education on optimization of equipment utilization by customer
+ Support trade shows and professional conferences by performing product demonstration and promotion as well as customer training
+ Use market and product knowledge to assist sales team in developing sales, marketing and customer service strategies
+ Produce well-written post-training reports and provide regular feedback on customer satisfaction and needs
+ Facilitate team communication and the sharing of best practices
+ Provide clinical, technical and professional guidance as necessary to improve the customer experience
+ Communicate with Sales and Application Leaders to align applications activities with sales needs and business objectives
**Qualifications & Requirements**
+ Required active professional clinical/technical certifications/registries necessary to scan live patients in a clinical setting
+ Demonstrated current basic clinical scanning proficiencies on current products/platforms
+ At least one of the following core experiences: Minimum of 3 years clinical/ technical experience following certification with demonstrated clinical/technical skill in specific areas or at
+ least 2 years commercial applications/modality experience with demonstrated successes in high level customer interactions and sales scenarios
+ Proficiency in computer skills in Microsoft Office Suite products
+ Willingness to travel extensively within your specified geographic region as well as to nationwide sales meetings and tradeshows
+ To the extent you are applying for a position that requires you to operate a GE owned/leased, privately owned/leased or rental vehicle for company business, you must be willing to submit to a check of your driving record
+ Ability to communicate effectively using local language.
+ Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
+ Complete all planned Quality & Compliance training within the defined deadlines.
+ Identify and report any quality or compliance concerns and take immediate corrective action as required
**Desired Characteristics**
+ Associate's or Bachelor's degree preferred in related business or technical/clinical field
+ Strong leadership skills (respected by peers and leadership for contributions to the business)
+ Strong presentation skills (public speaking)
+ Demonstrated ability to understand and present complex material in understandable terms
+ Demonstrated interpersonal & communication skills (ability to effectively communicate, verbally and in writing, to external customers, global counterparts and to team members in other functional organizations)
+ Solid problem solving skills (ability to manage and resolve conflict, communicate issues and propose solutions to both internal team members and external customers)
+ Proven professional business acumen (experience interfacing with both internal team members and external customers as a part of a solution-based sales process)
+ Self-motivated, willingness to take the initiative to identify opportunities for improvement and take actions to improve
+ Team oriented with a customer satisfaction mindset
+ Ability to multi-task effectively and manage multiple priorities at one time
+ Willingness to be flexible/adapt to changing work environments
+ Clinical experience in large hospital/university setting preferred
+ Advanced certification/registries desired
+ Three or more years of demonstrated clinical scanning skills.
+ Experience on current GE products for which responsibilities cover
GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
+ Flexible working options and flexible hours
+ Competitive salary + bonus + car allowance or company car
+ 5 weeks leave (ask about "take 5")
+ Generous leave & family policies
+ Long term career opportunities (locally and globally)
**Additional Information**
**Relocation Assistance Provided:** No
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Application Support Technician

Auckland, Auckland Service Foods Ltd

Posted 13 days ago

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full-time

Are you a skilled problem-solver passionate about seamless application functionality? Service Foods, a leading privately-owned food service distributor in New Zealand, is seeking Application Support Technicians  to join our National Support team.

About the role

As an Application Support Technician, you'll provide vital technical assistance to end-users, troubleshoot issues, identify root causes, and implement effective solutions for company applications. You'll ensure smooth operations, minimise downtime, and enhance user productivity. This role involves both independent work and collaboration, with potential for after-hours on-call support.

Key Responsibilities

  • Provide first and second-level technical support for application-related issues.
  • Diagnose, troubleshoot, and resolve software/application problems.
  • Document solutions and contribute to our knowledge base.
  • Proactively monitor application performance and identify potential issues.
  • Assist in testing new applications and updates.
  • Support Salesforce users (data entry, reporting, customisation) or SQL-related issues (queries, data integrity, analysis).
  • Foster continuous improvement and stay informed on new technologies.

What will you bring?

  • Experience:  Proven IT experience (2+ years) in application support.
  • Key Skills:  Strong problem-solving, analytical, and communication skills. Ability to work independently and as part of a team.
  • Technical Proficiency:  Experience with ticketing systems and crucially, expertise in either Salesforce (administration/development) OR SQL (queries, database performance, data integrity).  Experience with both is a significant plus!
  • Attributes:  Data-driven, creative problem-solver, excellent time management, and commercial acumen.

Working at Service Foods

At Service Foods, we are committed to fostering a positive, dynamic work environment. Our core values—creativity, resilience, inclusivity, collaboration, work ethic, and humility—guide everything we do. We encourage you to embrace these values as you grow and succeed with us. We embrace the rich tapestry of Aotearoa's cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers and strive to create a workplace where everyone can thrive and be their authentic selves.

We offer a competitive salary, comprehensive benefits, Supportive, inclusive team environment and Career development opportunities within a rapidly growing organisation.

How to apply

If you are a motivated and results-oriented individual with a passion for the food services industry, we invite you to join our dynamic team at Service Foods. To apply, please submit your resume and a cover letter online detailing your relevant experience and achievements. Applications can only be accepted when submitted through our Careers page.

Eligibility:  Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks:  Successful candidates will be required to complete reference checks, Ministry of Justice and ACC checks, and pre-employment drug and alcohol screening through an accredited provider.

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