3 Operations Consultant jobs in New Zealand

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Services Business Development
Overview
Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions and merchants worldwide.
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Role
- The Business Development Role for Mastercard Data and Services is focused on building industry network to drive the sales process
- Perform comprehensive analysis to establish deep understanding of Client needs and potential solutions to identify the most critical aspects of a problem
- Build relationships and network with internal and external stakeholders, influencers, sponsors and decision-makers to enable relevant support is aligned with core business objectives
- Manage the sales cycle and related processes from client needs identification through contractual development and execution incl. writing well-structured and persuasive proposals
- Develop sales-support materials (i.e. presentations, business cases etc) that articulate the compelling nature of MasterCard Data & Services qualitatively and quantitatively to address client challenges
- Ensure engagement quality, leading post-implementation review activities and follow-on opportunity identification
- Contribute to project delivery efforts utilising core consultancy skills and industry knowledge (e.g. perform Project Management or subject matter expertise input responsibilities as appropriate)
- Create intellectual capital (e.g. white papers on specialist industry topics) to increase the value proposition of Mastercard Data and Services.
All About You
- You should be a highly motivated individual, who is experienced in sales / consulting roles, with knowledge of the payments industry in New Zealand.
- You should have skills and experience to contribute towards the delivery and quality management of consulting engagements.
- Undergraduate degree required
- Other required personal attributes include:
- Excellent analytical, verbal and written communication/influencing skills
- Advanced Word, Excel and PowerPoint skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors Program Management
All About Us
The Services team is a key differentiator for Mastercard, providing that help to enable our customers to grow. This team is responsible for end-to-end solutions for a diverse global customer base. We combine traditional management consulting with our rich data assets and in-house technology to provide our clients with powerful strategic insights and recommendations. Centered on data-driven technologies and innovation, these services include consulting, loyalty and marketing programs, test-and-learn business experimentation, and data-driven information and risk management services. While specializing in the payments industry, Mastercard Services also works closely with major retailers, airlines, and other enterprises, leveraging data and insights garnered from within and beyond its network.
All About the Role
Make an Impact as a Managing Consultant, Advisors Program Management
Advisors Program Management is an execution-oriented client facing competency that applies proven, accredited change skills and domain experience to partner with clients and help them drive measurable value by:
- Developing new products and strategies to market smoothly and efficiently
- Successfully implementing complex technology assets and delivering the most challenging transformation programs to create the new business as usual
- Strengthening client's internal skills, knowledge and experience in critical areas
- Transforming client processes and optimizing their management practices
As a Managing Consultant you will manage a portfolio of projects that support a strategy, a strategic change or initiative with significant impact on the organization. You will manage complexity and inherent risks across a wide range of business areas, where there are strong interdependencies and shared resources, and you will manage benefits from their initial identification and definition through to the eventual realization and achievement of measurable improvements.
This is a position requires excellent project management leadership and senior stakeholder management as well as the ability to manage (3rd party) teams are needed in this role and needs to be combined with a solid understanding of service management processes.
All About You
- Successful leadership of PMOs across different clients / businesses, identifying and mitigating risks, solving issues, developing plans and ensuring they are implemented in line with agreed timescales, budgets and quality criteria, including examples of re-aligning scope and objectives during a program to ensure maximum value extraction
- Develop strong bonds with clients that endure beyond a particular assignment, serves as a go-to resource for client staff, is sought out for knowledge of industry.
- Effectively leverage subject matter experts to develop best customized solutions for client.
- Set Strategic Direction & Governance: Lead planning and decision-making, ensuring alignment across workstreams and delivery to key milestones.
- Excellent interpersonal and influencing skills, able to direct workstreams across large multi-faceted project teams
- Strong writer, presenter and speaker, comfortable and ability to influence at all levels in an organization. Excellent analytical skills, including the ability to frame the customer's opportunity in financial terms i.e. value quant, estimate effort and scope
- Able to use own initiative, develop solutions or adapt approaches to support the delivery of defined objectives and benefits. Able to multi-task in a fast-paced deadline driven environment.
- Design Fit-for-Purpose Solutions: Help shape strategies that are practical, scalable, and aligned with business capabilities.
- Allocate and manage technical resources effectively. Ensure that project teams have the necessary skills and tools to complete their tasks.
- Drive Stakeholder Alignment: Act as the primary liaison with internal and external stakeholders (including the Mastercard project team) to ensure clarity on priorities, timing, and progress.
- Demonstrate authentic leadership and integrity, gravitas and experience of leading multi-disciplinary teams in a matrixed environment, mentoring staff, evaluating performance and providing feedback. Gain consensus with others and co-ordinate the team arounds business goals.
- Enable Effective Delivery: Manage embedded resources, optimise team structure and operations to support clear roles, efficient execution, and reduced delivery risk.
- Support internal deliverables: Guide embedded resources to ensure all client actions & deliverables are completed to execute required initiatives.
All About Your Education & Skills
- Bachelor's degree or equivalent qualification. Advanced degree or MBA preferred
- Professional accreditation such as Project Management Professional (PMP) desirable.
- Senior Financial Service Marketing experience desirable
- 7+ years of experience in a similar role, with a proven track record of delivering successful projects.
- Proven knowledge and experience in Agile/Scrum and/or waterfall project management, able to manage complex projects in the financial services industry
- Exposure specifically in payments and / or retail banking or merchants preferred
- Comfortable with significant client interaction and interest in building relationships
- Advanced Word, Excel, and PowerPoint skills required, knowledge of Project Management tools preferred
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.