8 Operations Management jobs in New Zealand

Customer Experience Shift Supervisor - Parakiore

Christchurch, Canterbury Christchurch City Council

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Job Description

Calling all good sorts and great sports: if you're keen to move into a role that'll get your career into great shape while doing something awesome for your community, we've got just the thing. Our Recreation, Sports and Events teams are hiring now for Customer Experience Shift Supervisors at Parakiore Recreation and Sports Centre, our newest facility.

Are you a great fit to join our supportive team of fun-loving good sorts? He īnoi tēnei ki a koe ki te tono i tētahi tūnga ki te Kaunihera o Ōtautahi: This is an invitation to you to apply for a position at CCC.

Opportunities are now available for full-time and part-time positions.

About the role | Ko te mahi nei

This is a unique opportunity to play a part in the opening of Aotearoa's largest Recreation and Sports centre. As a hands-on Customer Experience Shift Supervisor at Parakiore, you'll play a part in creating a positive, inclusive space, that brings people together. You will be supporting the community, by helping deliver on our commitment to making "More People - More Active - More Often." Leading from the front, ensuring that every customer receives world class service, and a memorable experience. Your key responsibilities will include:

  • Ensuring the facility is presented impeccably and the team are ready to welcome our customers and deliver world class service.
  • Lead, coach, and inspire team members to ensure service standards, and operating procedures are adhered to and consistently met.
  • Accountable for the opening and/or closing of Parakiore and ensuring all team members are well briefed and are knowledgeable on the service offerings.
  • Serve as the primary point of contact for customer enquiries, feedback, and escalations: responding promptly, respectfully, and in line with CCC values.
  • Providing leadership and guidance during emergency situations or incidents, ensuring safe and timely responses.
  • Effectively utilising the customer membership and booking software and other systems to provision and enhance the customer experience.
  • Mentor and develop the team through providing guidance, support, and opportunities for continuous improvement and growth, whilst, fostering a positive, inclusive team culture.

About you | Ko Koe Tēnei

You're passionate about people and wellbeing, and you thrive in busy, community focused environments. As someone who leads by example, your approach to customer service is proactive, positive, and empowering. You will bring:

  • Previous supervisory or leadership experience, ideally in a recreation, sports, hospitality, or service environment.
  • At least 2 years of experience in a customer-facing role.
  • Excellent interpersonal skills with the ability to build rapport with a diverse range of customers, colleagues and stakeholders.
  • Sound judgement, conflict resolution skills, and the ability to respond calmly in emergencies.
  • Experience utilising Customer Management Systems or proven experience learning new software.
  • A current Comprehensive First Aid Certificate (or willingness to obtain).
  • A passion for community wellbeing and a desire to contribute meaningfully to the Council's goals.

Parakiore Recreation and Sports Centre:

E kā mauka whakahī e tū nei, e kā awa kōpikopiko e rere nei i te nuku o te whenua, nei rā te reo maioha ki a koutou katoa. Nau mai, tauti mai ki te whare o Parakiore; The name Parakiore has been gifted by Te Ngāi Tūāhuriri Rūnanga and fits perfectly as the name of the Christchurch City Council's newest facility, the Parakiore Recreation and Sports Centre. Parakiore was a Ngāi Tūāhuriri hero renowned for his resilience, determination and agility.

Additional Information | Ko ētahi atu kōrero:

  • Hours of work: We have a variety of shift lines available, including three full-time Parakiore Supervisor positions (40 hours per week) and two part-time roles one of which is a hyrid role that combines Customer Experience Representative and Supervisor duties. The details of each shift line will be visible when you submit your application — please select the one you're applying for.
  • Salary: The hourly rate for the Supervisor position is $31.49-$4.99. The hourly rate for Customer Experience Representative shifts is 27.80- 28.82.
  • Location : These roles will be based at Parakiore Recreation and Sports Centre, 50 St Asaph Street. During the establishment phase, you may be required to work from other Council facilities across our network or from Te Hononga Civic Offices until the centre opens. Some flexibility with your work schedule may be required during this pre-opening period.
  • To view a copy of the position description, click the link at the foot of the page.

Feeling excited and ready to make your move? We can't wait to hear from you, so apply today. Join us and you'll be gaining plenty of opportunity with a great team, who love what they do and where they do it.

Consequential vacancies may be considered as part of this recruitment process. This means that if you are interested in applying for a Customer Experience Shift Supervisor role at any location across the network, you may want to submit an application in case a vacancy is created by an appointment to any of these roles.

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Restaurant Process Improvement Manager

Auckland, Auckland Working In

Posted 10 days ago

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Job Description

full-time

As the Restaurant Process Improvement Manager, you will take full responsibility of the restaurant’s operations, lead day-to-day service excellence, and manage the process improvements across the business. We’re looking for a dynamic leader with a passion for hospitality and the ambition to grow into a multi-site management role.

This is a full-time permanent position , offering 30 to 35 hours per week.

Key Responsibilities:

-    SOP Development & Compliance – Create, maintain, and train staff on SOPs across all operations. Implement testing and monitoring to ensure efficiency, compliance, and accountability.

-    Operational Oversight – Manage rosters, floor plans, and service flow for maximum productivity. Monitor kitchen and FOH performance, resolve issues promptly, and oversee readiness from open to close.

-    Bustle System & EOD Reporting – Operate and maintain the Bustle POS, including menu updates, pricing, specials, and live service monitoring. Complete accurate end-of-day cash-ups and prepare daily sales reports. Train staff for consistent system use.

-    Online Ordering & Reservations – Manage Uber Eats, First Table, Quando, and other digital channels. Maintain availability, promotions, and customer communications to drive revenue and engagement.

-      Health, Safety & Food Compliance – Enforce NZ Food Control and workplace health & safety standards. Conduct regular checks, maintain compliance records, and promote a culture of cleanliness and safe practices.

-    Stock, Supplier & Cost Control – Oversee inventory, stock counts, and cost control. Manage supplier relationships, negotiate competitive pricing, and align ordering with sales forecasts.

-    Financial Reporting & KPIs – Track labour costs, waste, revenue, and satisfaction metrics. Prepare weekly performance reports with actionable recommendations.

Who We're Looking For

-    3+ years’ experience in a similar role (restaurant manager, store operator, hospitality team leader).

-    Must have strong background in Bustle POS and Quando

-    Proven ability to lead teams and deliver outstanding customer experiences.

-    Strong understanding of both FOH and BOH operations.

-    Commercial mindset — confident managing budgets, targets, and suppliers.

-    Highly organised with excellent problem-solving skills and attention to detail. 

-    Experience with rostering, ordering systems, and POS tools.

-    Good command of English (verbal and written)

Position Details:

-    Employment Type: Full-Time, Permanent.

-    Hourly Rate: $35.00–$38.00 NZD/hour , depending on experience

-    Hours per Week: 30–35 hours , with availability required across weekdays, evenings, weekends, and public holidays

Why Join Us?

·    Be part of a fast-growing brand with exciting future business

·    Autonomy to run your store like your own business

·    Supportive leadership and operational support

·    Competitive salary

·    Career growth and advancement opportunities

Sound like you?
Apply now with your CV and a cover letter telling us why you’re the right fit. Please note only New Zealand citizens or residents will be considered for this role.

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Finance Business Partner – Operations | Manufacturing Industry

45460 Aspire Recruitment Solutions

Posted 22 days ago

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Job Description

Permanent

We are seeking a Finance Business Partner – Operations to act as a strategic liaison between the finance department and operational areas, including production, maintenance, and logistics. This role is vital in aligning financial insights with on-the-ground operational realities, aiming to drive profitability, efficiency, and robust cost control.

The Finance Business Partner will analyze operational financial indicators, detect cost deviations, and collaborate with operational leaders to develop corrective action plans. This professional will participate in continuous improvement projects, focus on waste reduction, and optimize resource utilization while ensuring alignment with the company’s financial objectives.

Key Responsibilities:

Serve as the financial link between operations, production, maintenance, logistics, and the finance team.

Analyze operational financial KPIs and propose actionable strategies to improve plant efficiency and profitability.

Investigate cost variances, understand their root causes, and develop corrective measures.

Support strategic decision-making for operational improvements from a financial perspective.

Participate actively in projects aimed at continuous improvement, waste reduction, and resource optimization.

Monitor critical KPIs (OEE, productivity, efficiency, material variances) with a focus on cost control and profitability.

Ensure adherence to operational budgets and assist with financial forecasting processes.

Prepare specific financial reports for operational management teams.

Support internal and external audits related to operational processes and financial controls.

Requirements

Bachelor’s degree in Finance, Accounting, Industrial Engineering, or a related field.

3 to 5 years of experience in similar roles within manufacturing environments.

Solid understanding of costing methodologies, budget control, and variance analysis.

Advanced proficiency in Excel and ERP systems (SAP is a plus).

Strong ability to communicate effectively with technical and non-financial audiences.

Proactive, strategic thinker with strong analytical and collaborative skills.

Intermediate to advanced English proficiency (B2 level minimum), particularly for multinational corporate environments.

Benefits

Competitive salary aligned with industry standards.

Benefits above those mandated by law.

Opportunities for professional growth and development within a leading manufacturing organization.

Active participation in strategic business decisions.

Dynamic and challenging work environment focused on innovation and operational excellence.

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Operations Manager

Bay Of Plenty, Bay Of Plenty Bay Kiwi Services Limited

Posted 2 days ago

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Job Description

full-time

We are looking for a qualified and experienced Operations Manager for our Bay of Plenty based horticulture company. This is a full-time permanent position and will consist of handling the full operations of our horticulture business. 

To be considered for this position you’ll have at least a qualification in relevant studies at Diploma level or higher or at least two years experience to allow you to complete the duties in this role. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames.  We will prefer applicants who have or are willing to get a grow-safe certification.

You will be also expected to perform management tasks such as obtaining and negotiating new contracts, creating reports for work, communicating with farmers and growers, financial transactions, ordering products, HR Duties and staff management. You will also be managing the application of fertiliser and spray programmes and ensure compliance with health and safety regulations. You will also need to arrange for new tools and for the maintenance of our existing tools as well as plan for the correct distribution of equipment and staff to ensure work is completed effectively and to a high standard.  You will be solely responsible for our business’s orchard operations with other management staff working with and supporting you. 

Key Attributes:

  • The desire to grow your knowledge and skills in the management and horticulture field. 
  • A strong business-oriented focus
  • The ability to adapt, be flexible and learn quickly
  • Excellent interpersonal and communication skills
  • Enthusiastic about customer service excellence and the contribution you can make to the business.
  • The ability to work independently and without supervision
  • A qualification at least at Diploma level or higher or at least two years of experience to complete the duties in this role.
  • You will need to be flexible and good at negotiations. 
  • Ability to use a computer and basic programs like Microsoft word and excel is also beneficial. 
  • Grow Safe/First Aid Certifications also valuable for this role.

This is a full time Permanent position and successful applicant will be required to manage the business as well as its staff and other third parties. 

We guarantee at least 30 hours of work per week for this role. The minimum payrate for this role is $32 per hour and the maximum payrate is $35 per hour.

Applicants for this position should have NZ residency or a valid NZ work visa.

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Operations Manager

Auckland, Auckland ROYS GARDEN AND PROPERTY CARE LTD

Posted 15 days ago

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Job Description

full-time

We are seeking a versatile and driven Operations Manager  to oversee and grow our Garden Care and Property Maintenance business. This role is ideal for someone who combines strong managerial capability with hands-on operational skills and a passion for business development.

Key Responsibilities:

  • Relevant experience of two years or a relevant qualification
  • Manage day-to-day business operations across gardening and property maintenance services
  • Recruit, train, and supervise casual staff and subcontractors for various jobs
  • Maintain work schedules and daily rosters for staff and contractors
  • Handle client communications and coordinate with property managers and tenants
  • Ensure timely response to maintenance requests and maintain accurate records
  • Manage payroll and contractor payments
  • Lead marketing efforts, including flyer design, digital advertising, and website updates
  • Generate new business opportunities while maintaining strong client relationships
  • Strong people management, hiring, and training skills
  • Proficiency in MYOB and general accounting practices preferred
  • Excellent computer skills including web maintenance and digital marketing preferred
  • Strong written and verbal communication skills
  • Sound understanding of garden and property maintenance
  • Physically fit

Applicant must be able to do flexible working hours, including weekends and pulblic holiday as the role requires.

Salary range is $30.00-$38.00 depending upon experience.

If you are looking forward to joining us, please send your CV  via myjobspace.

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Operations Manager (Hotel)

Otago, Otago Buzz Recruitment

Posted 2 days ago

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Job Description

full-time
BUZZing opportunity for an experienced Rooms Div expert to move up the ladder. We are looking for a future leader - the next step is GM - BUZZing?We've been BUZZed and have a rare Operations Manager position up for grabs. These position's are so rare these days but give you a chance to round out your skills before becoming a GM. If you have a broad knowledge of Rooms Division, HR & Housekeeping and looking for the next step in your career.why not give us a BUZZ!

Reporting General Manager, (who is very strong in F&B) this will be a chance to showcase all your past skills and experiences. You will have a positive and flexible personality combined with your excellent business acumen and sharp operating skills. With a refurbishment currently underway and 80 new rooms going live in November, we are looking for someone that can build and train a BUZZing team!

Involved in all aspects of the business including Beverage, Rooms and Housekeeping this is an opportunity for a hands on Manager to excel. A high level of customer service, a flexible work attitude and an enthusiastic approach to change is needed. Excellent written and oral communication skills, effective time management, organisational and interpersonal skills are essential. 

We see the ideal candidate as a FOM or RDM looking for the next step or EAM or a smaller property looking for a new place to call home.  Due to the location, single accommodation is offered (own ensuite) as part of the package. 

Opportunities like this don't come around too often, so sharpen up your CV and get BUZZing! 


We are unable to support any visa for this position. 

We're BUZZing.are you?
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Venue Operations Manager

Auckland, Auckland Encore

Posted 6 days ago

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Job Description

Encore are a global event technologies company that specialises in hybrid and in-person events that connect and inspire.
At Encore we believe in creating memorable event experiences that engage and transform organisations by serving as an invaluable partner on our customers' journey to success.
We offer a supportive and inclusive environment where your unique skills and perspectives are celebrated. If you're ready to be part of a team that's shaping the future of events and make a meaningful impact, apply now and let's transform events together.
**The Opportunity**
Reporting to the Director of Event Technology, the role of the Operations Manager - Venues is to establish venue profitability benchmarks for each venue business unit. They will make recommendations and implement operational changes to improve profitability performance through increased efficiency and productivity across all areas of the business.
**Core Responsibilities**
+ Establish and monitor reporting systems for labour efficiency metrics within each venue business unit and review these metrics to identify trends
+ Make recommendations on operational changes that increase the efficiency and effectiveness of labour planning and allocation
+ Identify opportunities for continuous improvement of the operational procedures
+ Monitor the allocation of all billing codes and systems compliance for all Encore venues
+ Co-ordinate in conjunction with the L&D Team a training program that meets the requirements of the business and delivers consistency of service and reporting
+ Contribute to the tendering process via compilation of sales and billing information and assessment of labour resources to manage the venue
+ Co-ordinate and maintain reports of operational inspections of all contracted venues which are to be conducted on a half yearly basis
+ Provide data to assist each Operations Director and Area Director to establish the budget for each venue annually
+ Make recommendations for capital expenditure within venues to the Technology Team
+ Work with the Technology team on the co-ordination of installation projects and venue upgrades
**Your Background**
+ Previous experience in a similar role
+ Background in Production (highly desirable)
+ Proven experience working with multiple stakeholders
+ Excellent oral and written communication skills
+ Highly developed customer service skills
+ Time management skills; the ability to manage multiple and competing deadlines
+ Excellent decision making skills
**Why Join Us?**
Be a part of our mission to bring people together, facilitate ideas and build relationships for our customers' and enjoy all the perks that we offer:
+ Diversity, equity, and inclusion programs that foster a welcoming and inclusive workplace for all
+ Wellness initiatives to prioritise your physical and mental well-being
+ Ample opportunities for career progression and professional growth
+ Commitment to sustainability initiatives, contributing to a greener future
+ Salary packaging options
_At Encore, we value our people as our most valuable asset. We prioritise equal opportunities and embrace diversity in all its forms. As a Circle Back Initiative Employer, we are committed to responding to each and every applicant. If you fit some of the requirements but not all, we encourage you to apply and have a chat with our team to learn more about this opportunity._
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
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Operations Manager – Cleaning Services

Canterbury, Canterbury Canterbury Commercial Cleaning Services Limited

Posted 2 days ago

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Job Description

full-time

We are seeking a dedicated and experienced Operations Manager to lead our cleaning services across the Canterbury region.

Operations Manager – Cleaning Services
Location: Christchurch, Canterbury Region
Pay Rate: $32–$6 per hour (depending on experience and qualifications)
Hours: Minimum 30 hours, up to 50 hours per week

We are seeking a dedicated and experienced Operations Manager to lead our cleaning services across the Canterbury region. This is a pivotal role where you will provide hands-on leadership and ensure the effective delivery of daily non-clinical support services. You will be responsible for fostering strong relationships with both your cleaning team and our client departments.

What We Offer:

  • Competitive pay rate: 32–$3 per hour, depending on what you bring to the role
  • Stable hours: Guaranteed minimum of 30 hours per week, with a maximum of 50
  • Autonomy and responsibility to manage operations across multiple sites
  • Opportunity to grow the business and secure new contracts

Key Responsibilities:

  • Lead and inspire a team of supervisors and cleaners across various locations
  • Manage day-to-day operations including staff performance, rostering, and recruitment
  • Ensure high-quality service delivery aligned with company standards and values
  • Oversee budgets, resource allocation, and contract performance
  • Drive continuous improvement initiatives and ensure health & safety compliance
  • Collaborate with internal teams and external stakeholders to meet evolving service needs

About You:

You are a mature, responsible, and driven professional with a passion for delivering excellence. You’ll bring:

  • Minimum 2 years of experience in a similar operations management role,
    or a Level 5 qualification or higher in a relevant field
  • Strong leadership, communication, and team development skills
  • Proven experience in budget management and service optimisation
  • A positive attitude and a solution-focused mindset

How to Apply:

Please submit your CV and a cover letter outlining your relevant experience and qualifications. Additionally, include a short statement on why you believe you're the perfect fit for this role.

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Operations Manager - Critical Power Solutions

Hamilton, Waikato RCR Infrastructure Limited

Posted 1 day ago

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Job Description

full-time

Due to ongoing growth through both new and existing client relationships, we are seeking to appoint an Operations Manager. This new role will enable our current manager to focus on Business Development and ensure we continue to meet and exceed our customers' needs.

The ideal candidate will have a strong technical background and proven success in the Electrical, Electronics, Engineering, or related industries. While an electrical trade or tertiary qualification is preferred, it is not essential. Demonstrated sales achievements, industry experience, and the commercial maturity to navigate a highly competitive environment are also highly desirable.

Key Responsibilities:

  • Manage day-to-day branch operations, ensuring productivity, compliance, and team performance.

  • Collaborate with Customer Service and Key Accounts teams to ensure contract compliance.

  • Drive growth and profitability through strategic planning and execution.

  • Support client engagement, major tenders, and marketing initiatives.

  • Oversee supplier relationships and actively engage in relevant industry memberships and affiliations.

  • Lead warehouse, supplier, and contract management.

  • Analyse operational performance and implement improvements.

  • Foster a high-performing, customer-focused culture.

  • Meet operational budget targets across Service, Planned Maintenance, and Quoted Works.

  • Leverage cross-selling opportunities across RCR / Stonewood Group businesses.

About You:

  • Proven leadership in an industrial or EPC environment.

  • Strong sales, negotiation, and commercial acumen.

  • Solid understanding of NZ Health & Safety and employment legislation.

  • Excellent communication, analytical, and organisational skills.

  • Proficient in Microsoft Office and report writing.

This is an excellent opportunity for a motivated professional who likes to make a difference in the power quality industry. A competitive salary and bonus structure commensurate with skills and experience will be offered to the successful candidate, along with the opportunity to work in a friendly and rewarding work environment that offers an attractive work/life balance.

Click on the apply button to apply.

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