3 Presales Support jobs in New Zealand

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne ( companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

**We Put the World on Vacation**
Travel + Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
**How You'll Shine**
This role will play a vital part in the operation of our Sales Site by providing support to the sales staff in daily sales support duties. This role will partner with the Senior sales support team to:
+ Displaying leadership values by ensuring the smooth and efficient running of the preview centre
+ Be the face and heart of our business through your interactions
+ Be involved in daily core operational tasks including: reception obligations, premium recording and management, and contract generation
+ Ensure premium inventory levels are properly maintained and audited, and review weekly inventory reports
+ Be the voice of our team through your communications with both internal and external stakeholders
+ Be a key contact for the dynamic Sales Team by ensuring the accurate recording of information in relation to guest flow, booking numbers and team details
+ Be focused and balance these tasks with administration duties both reoccurring and adhoc such as data entry, reporting and ad-hoc administrative duties.
+ Ensure compliance with cash handling and transactions
**What You'll Bring**
+ High level of energy and self-motivation
+ Strong customer service values and focus
+ Excellent communication skills, both written and verbal
+ Ability to work independently as well in a team environment
+ Proficient in Microsoft Applications and knowledge of CRM systems.
+ Must be available to work during the operational hours of the preview centre, public holidays, school holidays and weekends.
**How You'll Be Rewarded**
Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:
+ Professional development funding
+ Discounted hotel and resort stays globally
+ Subsidised private health cover*
**Where Memories Start with You**
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to , including the title and location of the position for which you are applying.