18 Retail Assistant jobs in New Zealand

We seek energetic and enthusiastic people to join our team, VIDHYA LIMITED T/A PUNIU ROAD  DAIRY, Waikato, New Zealand. We currently have three Retail Sales Assistant positions available at our Waikato store. This is an opportunity to contribute to a dynamic, friendly retail team where excellence, success, and people are valued and rewarded. The job involves heavy lifting of boxes (up to 25 kg), providing customer service on the floor, serving customers at the Point-of-Sale system, stocking shelves, and performing other tasks as needed in the store.

This is a full-time, permanent position with a minimum of 30 hours per week and a Maximum of 50 hours and an hourly rate of NZ $24.00 to $26.00

You will be responsible for performing the following tasks to the highest standards:

• Support the store manager with various operational tasks and projects, including stock ordering, stocktaking, banking, cash handling, merchandising, and more.
• Labelling goods and ensuring the correct price is displayed.
• Maintain outstanding store condition and visual merchandising standards.
• Opening and closing of premises and associated security
• Ensure a high level of customer satisfaction through excellent sales service.
• Be courageous, bold, innovative and not afraid to take on any aspect of the role.
• A self-starter capable of working well by yourself on solo shifts and staying motivated.
• Handling the cash counter, issuing customer invoices for the goods purchased.
• Listening to customers’ complaints and forwarding them to management to address them in a professional manner.

Our ideal candidates will have.

• Friendly, Passionate, People-Person—Someone who has a proactive approach and is motivated to achieve and improve continuously!
• A natural ability to build rapport with customers and assist their buying decisions. Be physically fit, hardworking and reliable with great attention to detail.
• The ability to work as part of a team as well as on your own (unsupervised)
• A passion for providing excellent customer service and always putting the customer first.
• Basic communication and computer skills
• A positive attitude with the ability to solve problems.
• Must be a non-smoker
• The ability to remain calm and courteous under pressure.
• A passion for sales and prior sales experience in a similar environment are added advantages. The selected candidate will receive complete training.
• Available to work on weekends and public holidays. Able to start early and finish late shifts when required.
• Able to pass the Random Drug Pass Test at any time.
• Must have a Valid Driving license in New Zealand or an equivalent overseas driving license.
• Must have no serious criminal convictions.

If this sounds like something you will enjoy and excel at, please APPLY NOW.

We are looking for energetic and enthusiastic people to join our team at NAMASTE INDIAN SUPERMARKET LIMITED, Auckland, New Zealand.  We currently have 5 Retail Sales Assistant positions at our STORE in Auckland.

About the role

This is an opportunity to contribute to a dynamic and friendly retail team where excellence, success and people are valued and rewarded. The job involves heavy lifting of boxes (up to 25 kg), customer service both on the floor and serving on the Point-of-Sale system, stocking shelves and other jobs needed in the store.

This is full-time, permanent employment with a minimum of 30 hours a week and an hourly rate of NZ$24.00 - 26.00/hour. We have 5 positions available for RETAIL SALES ASSISTANT.

You will be responsible for performing the following tasks to the highest standards:

●    Support the store manager with an array of operational tasks and projects, including stock ordering, stock takes, banking, cash handling, merchandising, and much more.

●    Labelling goods and ensuring the correct price is displayed.

●    Maintain outstanding store condition and visual merchandising standards.

●    Opening and closing of premises and associated security

●    Ensure a high level of customer satisfaction through excellent sales service.

●    Be courageous with being bold, innovative and not afraid to take on any aspect of the role.

●    A self-starter capable of working well by yourself on solo shifts and staying motivated.

●    Handling the cash counter & invoice the customers for the goods purchased.

●    Listening to customers’ complaints & forwarding it to the management to address it in a professional manner.

Our ideal candidates will have.

  ●    Friendly, Passionate, People-Person

●    Someone who has a proactive approach, and motivation to achieve and improve continuously!

●    A natural ability to build rapport with any customer and assist their buying decisions.

●    Be a physically fit, hardworking and reliable person with great attention to detail.

●    The ability to work as part of a team as well as on your own (unsupervised)

●    A passion for providing excellent customer service and always putting the customer first.

●    Basic communication and computer skills

●    A positive attitude with the ability to problem solve.

●    The ability to remain calm and courteous under pressure.

●    A passion for sales and prior sales experience in a similar environment is an added advantage. Complete training will be provided to the selected candidate.

●    Available to work on weekends, and public holidays.

●    Able to start early and finish late shift when required.

●        Must have No Criminal Conviction 

●        No history of being convicted of theft and stealing

If this sounds like something you will enjoy and excel at, please APPLY NOW! 

We are looking for a part time Retail Assistant for our Whangarei store.

To be successful you will need to have previous retail experience, strong selling skills, good people skills and have a competitive streak to achieve your sales and new sign up targets. Your time management and organisational skills will be sound and you will not be afraid of hard work.

This role will require weekend work and daytime shifts so flexibility with working hours is required. You must be over 18 years of age to apply.

If you are ready for a challenging role apply now!

If you're passionate about people and fashion then we want you!

We are looking for Christmas casuals for our Porirua store. To be successful you will need to have previous retail experience, strong selling and people skills.

Your time management and organisational skills will be sound and you will not be afraid of hard work.

This role will require weekend work and daytime shifts so flexibility with working hours is required. Applicants must be over 18.

We are a very busy Fruit and Veggie Shop located in West Auckland. We are relooking for a Retail Shop Assistant.  It is a Full-time role working a minimum of 30 hours per week.
Essential Requirements: 
Ability to work long and flexible rostered hours, including weekends. Split shifts will be required
Level 1 or high School education.
ability to lift heavy crates/weights.
You will be required to perform as follows:
Position Duties:
•⁠  ⁠pening & Closing of shop
•⁠ ashing up all tills at the end of shifts
•⁠ erving Customers and advising them on the usage of the products
•⁠ hecking all inwards goods 
•⁠   l inward goods must be processed within 24 hours and passed on to retail staff for merchandising. 
•⁠   ganize display of products
•⁠ elieving the Store Manager when required
•⁠ o assist in organizing stock take, and to be responsible for stock rotation
•⁠ nsuring all returns are processed promptly
•⁠ nsuring all promotion products are in store in time for the promotion to start
•⁠ ssist in setting up the promotions, marketing, and advertising material, and store specials
•⁠ mplement procedures or systems to evaluate or select suppliers and assist in the ordering of stock 
•⁠   sess appropriate material handling equipment needs and staffing levels to load, unload, move, or store materials.
•⁠ ssist in General business planning and attending management team meetings 
•⁠   entify opportunities to reuse or recycle materials to minimize consumption of new materials, minimize waste
•⁠ aintaining Health & Safety and Food Safety standards at all times
We will provide all the necessary training. We need people who are committed and turn up to work on time unless they have a reasonable excuse.

If this feels like you, apply now!

Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers.

We require a customer service manager to join our team. This would involve planning, administrative duties and evaluating customer relations. This would be done through delivery in the restaurant service, working with kitchen, reception and housekeeping and sauna infusions to ensure that customers have the best stay possible and experience of all that Maruia has to offer. 

The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc. This will require the person to be confident to speak publicly to groups.

Any other skills such as graphic design, marketing would all be of benefit for this role. An LCQ certificate would be a great asset or the willingness to attain one.

This is a permanent 35-40 hour position, pay rate is between $30- $34/hour.

A minimum of 3 years experience is required.

 APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.

Job Details:

• Location: Auckland
• Position: Customer Service Manager   
• Term: Permanent full time position
• Wage: $ per hour
• Hours of work: 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

• Bachelor degree in business management or other relevant field.

• Bilingual ability is preferred for the best services to non English speaking clients;

• Excellent communication skills;

• Excellent time management skills;

• Reliable and able to work under pressure.

Duties and Responsibilities:

• Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

• Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

• To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

• Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

• Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

• Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

• To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.

Join a fast-paced, customer-focused team at Service Foods!

We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.

Mō te tūranga mahi | About the Role

In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.

Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.

Key Details:

• Location: Mangere, Auckland (near Auckland Report)
• Employment Type: Permanent, Full-Time
• Start Date: Immediate
• Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
• Hours of work: 3:30 pm to 11:30 pm

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.
• Build and maintain positive customer relationships while supporting sales and managing accurate data.
• Engage with customers over the phone to address inquiries and meet their requirements.
• Process and action customer orders from calls, emails, faxes, and online channels promptly.
• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
• Prioritise and manage customer backorders for timely delivery.
• Identify sales opportunities and pursue them to drive revenue growth.
• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

He kōrero mōu: About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly
• Proven experience in a Customer Support, call centre, or similar role
• Strong attention to detail and ability to gather and interpret information
• Excellent organisational, time management, and decision-making skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
• Commitment to delivering outstanding customer service
• Strong understanding of processes, systems, and data entry
• Excellent interpersonal skills with an empathetic and adaptable approach
• Reliable transport to and from work
• Strong literacy, numeracy, and communication skills
• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Me Tono Ināianei! Apply Now!

If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.

Whaimana | Eligibility:  Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

We are looking for Customer Service Representatives for our retail store located in Auckland City

The duties include

Providing customer service

Processing payment and packing orders

Handle customer queries and concerns

Display products

Ordering stock and handling stock take

Follow safety guidelines

An ideal applicant must eb a quick learner and able to work flexible shifts. 

We will offer a minimum of 30 hours per week.