42 Retail Manager jobs in New Zealand

Job Description:

We are seeking for ONE - Retail Store Manager at RAGHUKUL AND SONS LIMITED T/A MANHATTAN PRICE CUTTER located in HAMILTON , WAIKATO, New Zealand . Our Retail Manager should be able to motivate personnel to perform according to their maximum capacity. This is a great opportunity to lead a dynamic, friendly retail team where excellence, success, and people are valued and rewarded. We are a busy running store where every day would be different to manage as Retail Store Manager.

This is full-time, permanent employment with a minimum of 35 hours a week and an hourly rate of NZ$31-32/-hour.

You will be responsible for performing the following tasks to the highest standards:

• Having proven skills associated with maintaining integrity and inventory.
• Developing effective marketing strategies to ensure business profitability.
• Organize all store operations and allocate responsibilities to personnel.
• Supervise and guide staff towards maximum performance.
• Managing the recruiting, selecting, orienting, training, and motivating of employees as well as conducting appraisals and performance
• Reviews and organises/provides training when required.
• Prepare and control the store's budget, aiming for minimum expenditure and efficiency.
• Being accountable for the profitability of the store
• Ensuring administrative and audit processes are followed.
• Monitor stock levels and purchases to ensure they stay within the budget.
• Making key decisions about stock control, product mix, and pricing including implementing a stock control system with discounting and clearance when required.
• Deal with complaints from customers to maintain the reputation of the store.
• Inspect the areas in the store and resolve any issues that might arise.
• Plan and oversee In-store promotional events or displays.
• Remain up to date with the market trend to determine the need for improvements in the store.
• Setting pricing of the products in line with market trends and business profitability.
• Analyse sales and revenue reports and make forecasts.
• Ensure the store fulfils all legal health and safety guidelines.

Our ideal candidates will have: 

• Must hold a relevant Diploma Degree OR relevant work experience of 2-3 years.
• Basic communication and computer skills
• Strong interpersonal abilities with organisational and leadership skills
• Possess a passion for the retail industry and a willingness to make a difference daily.
• Possess a high level of business acumen and ability to work independently.
• Must be Non-Smoker
• Must not have any criminal convictions
• Must hold class I NZ driving license or equivalent overseas driving license
• Great team player with team bonding skills
• Available to work on weekends and public holidays.
• Able to start early and finish late shifts when required.

If this sounds like something you will enjoy and excel at, please APPLY NOW!

Hello Banana is a fun, affordable gift and homeware store based in Ashburton. Since opening in 2017, we’ve become a local favourite, offering unique products, friendly service, and a vibrant shopping experience. Our range includes toys, décor, and novelty items, making every visit exciting. We’re all about creativity, value, and customer satisfaction.

Tasks & responsibilities:

1. Complete store operational requirements by scheduling and assigning employees; following up on work results.
2. Protect employees and customers by providing a safe and clean store environment.
3. Manage stock levels and make key decisions about stock control
   Organize special promotions, displays and events.
4. Initiate changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.
5. Maintain inventory by implementing purchasing plans and staying in contact with vendors and shippers.
6. Ensure a safe, clean and hygienic store environment in compliance with health and safety regulations.
7. Deal with all issues that arise from staff or customers (complaints, grievances etc)

Skills, Experience, and Qualifications Required:

(1) Minimum of 2-3 years’ relevant work experience in a retail supervision/management role or  have at least tertiary education 
(2) Proven ability to manage a team and work independently
(3) Excellent communication and leadership skills
(4) Strong customer service focus and problem-solving ability
(5) Must be physically fit and able to lift items up to 20 kilograms as part of regular duties
(6) Familiarity with multicultural work environments is an advantage

We are looking for a skilled and experienced Retail Store Manager to join our team and take full charge of one of our high-performing stores in Papatoetoe. This is not your average franchise role, you will have the autonomy and responsibility to manage all aspects of the store’s operations, driving both growth and customer satisfaction.

The ideal candidate will demonstrate proven leadership, commercial acumen, and a hands-on management style.

• Store budgeting and execution of business strategies

• Product and supplier selection, purchasing, and pricing

• Inventory, stock, and supply management

• Marketing, advertising, merchandising, and promotional activity

• Daily cash handling, banking, and payroll oversight

• Recruitment, training, and supervision of store staff

• Customer service and issue resolution

• Compliance with health & safety, employment law, and food safety regulations

• A relevant qualification at NZQF Level 4 or above (e.g., Retail Management, Business),
  OR

• At least three years of relevant work experience , with at least one year in a management or supervisory role

• A combination of relevant qualifications and work experience will be an advantage

Additional requirements:

• Strong leadership and decision-making skills

• Ability to work autonomously and manage full store operations

• Excellent communication and interpersonal abilities

• Flexibility to work across shifts, including weekends and evenings

• A clear drug test and clean police record

Experience in the pizza or quick-service food industry will be an advantage.

• A competitive wage rate

• Supportive leadership and ongoing training opportunities

• A dynamic and fast-paced environment — no two days are the same

• Applicants must have NZ Residency

• This is a full-time permanent role (minimum 30 hours per week and maximum 45 hours per week)

• Please clearly state your visa type in your application

If you are ready to step into a leadership role with real responsibility, apply now with your CV and a cover letter outlining your experience, qualifications, and current visa status.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices

Key Responsibilities

• Providing sales support for all branch customers

• Liaising with Internal sales teams for contract sales fulfilment as appropriate

• Provide operational cover for the Branch Manager and other senior branch staff when they are off site

• Building and maintaining internal relationships with procurement and demand management teams

• Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off

• Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits

• Operation of forklift for movement of product around the site and stack and store product to the required standards

Key Attributes

• Excellent customer service skills are paramount

• Flexible, reliable and customer focused

• Strong communication skills, both verbal and written

• An advanced knowledge of  Hynds  products and application knowledge

• A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous

• NZ driver licence full class 1 and F endorsement

• Ability to physically handle and move products up to 20 kg

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

• Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
• Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
• Review and monitor customer service procedures to ensure efficiency on performance and delivery.
• Review and oversee overall customer service activities and maintain sound customer relations.
• Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
• Assist in staff recruitment process by providing guidance on customer service policies and procedures.
• Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
• Review and track customer complains resolution.
• Handle complex and escalated customer service issues.
• Review and analyse data and record to identity customer service issues.
• Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

• At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
• Strong leadership, organisational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
• Proficiency in MS Office and customer management software.
• Ability to work under pressure and handle multiple priorities.

What We Offer:

• A friendly and supportive work environment.
• Competitive salary package.
• Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.

Service Foods Hamilton is seeking a motivated and customer-focused individual to join the team as a Customer Service Representative on a part time basis.

The role

As a Customer Service Representative at Service Foods, you will be the primary point of contact for our customers, managing inquiries, processing orders, and resolving issues. Using Salesforce/CRM, you will maintain accurate records and support smooth operational functions. You will collaborate with various departments to ensure seamless order fulfilment and exceptional customer service.

• Immediate Start

• Permanent part time role

• Monday (02.30 pm to 11.15 pm) 

• And every 3rd Saturday, (7.30 am to 12.00 pm)

• Location: Te Rapa, Hamilton

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.

• Build and maintain positive customer relationships while supporting sales and managing accurate data.

• Engage with customers over the phone to address inquiries and meet their requirements.

• Process and action customer orders from calls, emails, faxes, and online channels promptly.

• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce CRM.

• Prioritize and manage customer backorders for timely delivery.

• Identify sales opportunities and pursue them to drive revenue growth.

• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly

• Proven experience in a Customer Support, call centre, or similar role

• Strong attention to detail and ability to gather and interpret information

• Excellent organizational, time management, and decision-making skills in a fast-paced environment

• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)

• Commitment to delivering outstanding customer service

• Strong understanding of processes, systems, and data entry

• Excellent interpersonal skills with an empathetic and adaptable approach

• Reliable transport to and from work

• Strong literacy, numeracy, and communication skills

• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility . These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Apply Now!

If you thrive in a high-energy environment, enjoy customer services, and are passionate about delivering exceptional service, we’d love to hear from you.

Eligibility: Applicants must have NZ citizenship, residency, or a valid work visa. Shortlisted candidates will be contacted via phone, text, or email.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.