1 Scheduling jobs in New Zealand
Service Coordinator - Technician Scheduling
Posted 2 days ago
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Job Description
Modern offices | Wiri, South Auckland | Global Packaging Machinery Leader
Service Coordinator – Field Service & Client CoordinationModern offices | Wiri, South Auckland | Global Packaging Machinery Leader
We’re looking for an exceptionally organised and customer-focused Service Coordinator to manage the scheduling, travel, and workflow of Field Service Technicians across the North Island — while delivering top-quality client communication and administrative support.
Join a leading global packaging company with a strong engineering focus, based in modern South Auckland offices, and play a pivotal role in keeping their service operations running seamlessly.
About the CompanySupplying cutting-edge packaging machinery and automation solutions to food manufacturing plants nationwide, this company is recognised for innovation, quality, and service excellence .
Within the Machinery Service & Parts Division, you’ll be the key link supporting a team of 8–10 Service Technicians , ensuring smooth coordination and outstanding customer experiences.
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Supportive, social, high-energy company culture – you’ll never be bored
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Excellent induction and ongoing training
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Modern offices and systems
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Competitive salary plus 9% superannuation / KiwiSaver
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Early start / early finish – Monday to Friday, 7am-3.30pm (must be available to take calls after these hours)
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5+ years’ experience in a fast-paced coordination or scheduling role
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Confident on the phone — you communicate clearly and follow up accurately in writing
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Experience coordinating service technicians (advantageous)
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Strong ability to liaise with engineers or technical professionals
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Self-motivated, organised, and proactive with strong problem-solving skills
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Professional, clear communicator (written and verbal)
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Skilled in managing travel logistics and technician time efficiently; solid NZ geography knowledge
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Proficient in Microsoft Office (Excel essential); SAP experience a bonus (can be taught)
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Confident preparing quotes, invoices, and reports with high accuracy
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Willing to learn technical documentation for machinery and parts
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Energetic, upbeat, and a true team player
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Schedule technicians for repairs, preventative maintenance, and follow-up work, updating SAP and FSM
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Build strong relationships with staff and customers, positioning the company as the partner of choice
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Provide administrative support to the Service Manager
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Organise travel, accommodation, and process expenses for approval
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Code and enter expenses into SAP
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Maintain and update parts lists for each machine with technician input
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Coordinate with technicians, parts staff, and warehouse staff to ensure spare parts availability
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Collate Operations department timesheets
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Prepare SAP quotes and service invoices
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Assist with creating customer Preventative Maintenance Agreements
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Generate weekly updates and reports
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Provide after-hours administrative support for urgent customer needs (as required)
Please note:
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Occasional after-hours work applies; a phone and laptop will be provided.
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Applicants must have NZ work rights and be based in New Zealand
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Due to the high volume of applications, we appreciate your interest; however, only shortlisted candidates will be contacted within 5 working days.
Please apply here, ideally with your CV in Word format. A cover letter is not required.
Your contact for this role is
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