6 Site Technician jobs in New Zealand

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
As the Field Service Engineer, you'll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.
This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.
**What You'll Do**
+ Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.
+ Provide on demand field service support to customers / distributors.
+ Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.
+ Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.
+ Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.
+ Utilize and maintain up to date service documents, field service bulletins, SOP's and facilitate remote connectivity to customer instrumentation.
+ Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.
+ Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.
**Preferred Qualifications and Experience**
+ BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or
+ Tertiary Education, with minimum two years relevant professional experience (preferred).
+ Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).
+ Knowledge of regulations and standards in IVDs and Biologics.
+ Basic IT/networking knowledge
+ Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments.
+ Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Are you.
Interested in kick starting your Career (Final Year Apprentice or Newly Qualified)
Interested in working for an international and diverse company?
Interested in a field-based role?
Interested in strengthening your problem-solving skills?
Interested in working for a company that is dedicated to sustainability?
Interested in working for a company with a "make it happen" spirit
If so, read on!
Protecting water, the most valuable resource, and driving sustainability is very close to our hearts. You will be part of a flexible, family friendly organization that cares about its people just as it cares about the environment.
We offer:
+ Professional onboarding and training options
+ Powerful team looking forward to working with you
+ Career coaching and development opportunities to progress
The primary role of a _Junior_ _Field Service Technician_ is to provide repair and preventative maintenance services for all Hach Process and Laboratory Analytical equipment while promoting customer satisfaction and maintenance contract growth across the region.
This position is part of the _Service Department_ located in Mount Wellington, Auckland, New Zealand and will be _onsite and remote._
**In this role, a typical day will look like:**
+ Use established ISO work instructions to provide repair and preventative maintenance services for all Hach equipment.
+ Work cooperatively with Service team and field sales staff to promote customer satisfaction.
+ Be highly motivated and able to work with supervision.
+ Actively promote contractual service agreements and upgrade purchases of new equipment.
+ Submit prompt, accurate service reports that affect billing, inventory, instrument history, and instrument failure.
+ Extensive travel will be incurred within New Zealand, North and South Island.
**The essential requirements of the job include:**
+ Final Year Instrumentation and process control Apprentice or recently qualified.
+ Final Year Electrical Apprentice or recently qualified.
+ Willingness to learn from Senior Service Technicians and develop your skills.
+ Candidate must have the right to live and work in New Zealand.
At **Hach** ( ), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better-faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.
As part of our team, you'll make an immediate, measurable impact on a global scale by enabling the world's everyday water needs. You'll also belong to a respectful and collaborative community that fosters career growth and professional development. You'll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.
Motivated by the highest possible stakes of climate change and global health, we're working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World's Most Vital Resources.
Diversity, Equity, and Inclusion | Veralto ( **:** At Veralto, we are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page-Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. Veralto and all Veralto Companies are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
**Unsolicited Assistance**
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies ( , in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
Veralto and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The Senior Technical Support Engineer resolves non-routine technical issues and plays a key role in ensuring customer success.
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**