14 Support Agent jobs in New Zealand

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
**A Day in the Life**
Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilization of the Hugo Robotic Assisted Surgery in New Zealand. In this role, you will be managing the overall robotic program and driving surgeon engagement and system utilization. Additionally, you will support the local team in raising awareness and expanding our surgeon base in key opportunities by promoting the Hugo RAS System.
The role will be based in the lower North Island region, excluding Taranaki area and support regional sites.
At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions.
Reporting to the Robotic Clinical Specialist (RCS) Manager for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support the utilization of the Hugo RAS system.
**Responsibilities may include the following and other duties may be assigned:**
+ Supporting product launch and installation activities
+ Working closely with Medtronic Field Service Engineers and hospital staff to support the robotic program
+ Working with RCS Manager to develop and maintain an inventory plan for robotic procedures
+ Training hospital staff to clean and sterilise reusable robotic instruments
+ Working with RCS manager to develop, coordinate, and execute surgeon and OR team training plans
+ Deliver the Hugo RAS Customer Training Program
+ Working with internal stakeholders to arrange proctored cases as needed
+ Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives
+ Tracking milestones to showcase the value delivered by the Hugo RAS program
+ Supporting the local team in raising awareness for robotic surgery in the hospital
+ Supporting clinical engagement in key opportunities
+ Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons
+ Data management and reporting
+ Supporting the broader RST and core surgical teams in clinical engagement activities
**Required Knowledge and Experience:**
+ Bachelor's degree
+ Demonstrable experience in clinical setting or capital equipment sales
+ Operating Room knowledge or experience
+ Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
+ Experience in change management
+ Willingness to travel depending on project needs; occasional weekend work as needed
**Physical Job Requirements**
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 
**Benefits & Compensation**
**Medtronic offers a competitive Salary and flexible Benefits Package**
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
**About Medtronic**
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here ( lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people.
We are engineers at heart- putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
**We change lives** . Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives.
**We build extraordinary solutions as one team** . With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough.
**This life-changing career is yours to engineer** . By bringing your ambitious ideas, unique perspective and contributions, you will.
+ **Build** a better future, amplifying your impact on the causes that matter to you and the world
+ **Grow** a career reflective of your passion and abilities
+ **Connect** to a dynamic and inclusive culture that welcomes the challenge of life-long learning
These commitments set our team apart from the rest:
**Experiences that put people first** . Respect for people is the hallmark of our humanity. It fuels our team to positively impact even a single life. And it means we put our people first at Medtronic as well, creating a culture of belonging and always pushing to get you the career-building resources you need.
**Life-transforming technologies** . No matter your role, you contribute to technologies that transform lives. What we build empowers patients to live life on their terms.
**Better outcomes for our world** . Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls.
**Insight-driven care** . Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here ( .
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Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers.

We require a customer service manager to join our team. This would involve planning, administrative duties and evaluating customer relations. This would be done through delivery in the restaurant service, working with kitchen, reception and housekeeping and sauna infusions to ensure that customers have the best stay possible and experience of all that Maruia has to offer. 

The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc. This will require the person to be confident to speak publicly to groups.

Any other skills such as graphic design, marketing would all be of benefit for this role. An LCQ certificate would be a great asset or the willingness to attain one.

This is a permanent 35-40 hour position, pay rate is between $30- $34/hour.

A minimum of 3 years experience is required.

 APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.

Job Details:

• Location: Auckland
• Position: Customer Service Manager   
• Term: Permanent full time position
• Wage: $ per hour
• Hours of work: 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

• Bachelor degree in business management or other relevant field.

• Bilingual ability is preferred for the best services to non English speaking clients;

• Excellent communication skills;

• Excellent time management skills;

• Reliable and able to work under pressure.

Duties and Responsibilities:

• Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

• Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

• To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

• Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

• Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

• Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

• To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.

Join a fast-paced, customer-focused team at Service Foods!

We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.

Mō te tūranga mahi | About the Role

In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.

Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.

Key Details:

• Location: Mangere, Auckland (near Auckland Report)
• Employment Type: Permanent, Full-Time
• Start Date: Immediate
• Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
• Hours of work: 3:30 pm to 11:30 pm

Key responsibilities include:

• Provide excellent customer service through efficient order processing, communication, and problem-solving.
• Build and maintain positive customer relationships while supporting sales and managing accurate data.
• Engage with customers over the phone to address inquiries and meet their requirements.
• Process and action customer orders from calls, emails, faxes, and online channels promptly.
• Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
• Prioritise and manage customer backorders for timely delivery.
• Identify sales opportunities and pursue them to drive revenue growth.
• Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

He kōrero mōu: About you

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

Key Attributes:

• Professional phone manner with the ability to build rapport quickly
• Proven experience in a Customer Support, call centre, or similar role
• Strong attention to detail and ability to gather and interpret information
• Excellent organisational, time management, and decision-making skills in a fast-paced environment
• Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
• Commitment to delivering outstanding customer service
• Strong understanding of processes, systems, and data entry
• Excellent interpersonal skills with an empathetic and adaptable approach
• Reliable transport to and from work
• Strong literacy, numeracy, and communication skills
• Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

Ngā Kawatau | What to expect

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

Me Tono Ināianei! Apply Now!

If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.

Whaimana | Eligibility:  Applicants must have NZ citizenship, residency, or a valid work visa.

Pre-employment Checks: To ensure a safe and compliant work environment, successful candidates will be required to complete satisfactory pre-employment checks. These will include satisfactory employment references, government agency verifications (Ministry of Justice and ACC) as well as alcohol and drug testing conducted by an accredited provider for workplace substance testing in New Zealand.

We are looking for Customer Service Representatives for our retail store located in Auckland City

The duties include

Providing customer service

Processing payment and packing orders

Handle customer queries and concerns

Display products

Ordering stock and handling stock take

Follow safety guidelines

An ideal applicant must eb a quick learner and able to work flexible shifts. 

We will offer a minimum of 30 hours per week. 

Customer Service Agent
Date: Sep 25, 2025
Req ID:
Location:
Auckland, NZ
Workplace Type: Onsite
Do you want to help solve the world's most pressing challenges? Feeding the world's growing population and slowing climate change are two of the world's greatest challenges at Sparex we are proud to be working towards a solution, come and join us as our new Customer Service Representative based at our Auckland Office and make your contribution.
**Who we are**
At Sparex, you'll join a team that's passionate about making a real difference in the agricultural industry. As a leading supplier of agricultural parts and accessories-with over 60 years of history-Sparex is committed not only to delivering quality products for farmers and equipment operators but also to creating a supportive, rewarding workplace for its employees. Here, your contributions matter, your ideas are valued, and you'll be part of a collaborative, forward-thinking environment. Choose Sparex for a career where innovation is celebrated, your growth is encouraged, and your work helps build a sustainable future for agriculture.
**Job Summary:**
In this position, you will provide customer service and maintain professional standards. Responsibilities include supporting the Sparex dealer network and retail customers by serving as the primary contact for all parts inquiries and conducting timely follow-ups with dealers and company personnel. The role also involves performing administrative tasks according to established procedures, soliciting and processing dealer parts orders to achieve sales targets, managing e-commerce activities, and responding to related inquiries.
**Your Impact**
+ Deliver excellent customer service by handling all inquiries professionally, responding quickly to calls and emails, and supporting counter, phone, and web orders.
+ Efficiently handle administrative tasks, process orders, and manage sales calls, technical inquiries, and referrals with accurate documentation.
+ Comply with all company policies, including health and safety regulations, and follow safe working practices.
+ Deliver strong customer relationship management, implement CRM strategies, and support marketing efforts.
+ Participate in training as agreed and help customers learn about the products and e-commerce site.
**Your Experience and Qualifications**
We prefer candidates with strong customer service experience in similar industries or practical knowledge of hand tools or parts distribution.
How ever, we welcome applicants who can show proven customer service abilities that position us as the first choice for dealers and farmers seeking support.
**Your Benefits**
+ Competitive base salary
+ A company performance related annual bonus
+ Continuous inhouse training
+ Able to purchase Employee Stock Purchase Plan ( ESPP ) after a qualifying period
We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.
**Join us as we bring agriculture into the future and apply now!**
Please note that this position does not provide sponsorship; only candidates with full work rights will be considered.
**Job Segment:** CRM, Sustainable Agriculture, Relationship Manager, Agricultural, Technology, Agriculture, Customer Service

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Job Description**
Thermo Fisher Scientific Inc. is the world leader in serving science, our Mission being: to enable our customers to make the world healthier, cleaner and safer. Our global team of more than 120,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands.
We share a common set of values - Integrity, Intensity, Innovation and Involvement, with Diversity and Inclusion standing alongside our 4I's. Our Values are not just what we do, but are who we are! These are woven into the fabric of our culture and are key to the success of our organization. We work together to accelerate research, solve scientific challenges, drive technological innovation and support patients in need.
**Position Summary:**
You will provide outstanding support to our customers and clients, primarily through placing and reviewing orders, and responding efficiently and effectively to their enquiries. You will need to demonstrate a high level of courteous and efficient service while supporting business development and growth in sales.
**Job Title:** Customer Care Representative
**Job Location** : Bush Road, Albany
**Reports to:** Customer Care Team Leader
**Key Responsibilities:**
+ Deliver and maintain unparalleled service, working with all departments to accelerate the customer experience.
+ Process orders accurately and help to drive customers towards our digital platform for additional speed to information.
+ Record all activity within the Enterprise Resource Planning (ERP) and Customer Relationship Management (CRM) systems.
+ Prepare Return Authorisation and credits for processing and ensure that they are within company guidelines.
+ Proactive communication of key opportunities, sensitivities or issues internally including forwarding leads to sales for qualification
+ Communicate successfully with customers and employees, working together for outstanding results.
+ Think on your feet and be prepared to use your initiative to find solutions.
+ Ensure compliance with processes around regulated activities.
+ Follow the company's quality systems ISO 9001 and operating procedures.
+ Maintain a professional and positive demeanor whilst being committed to the values of Integrity, Intensity, Innovation and Involvement
+ Involvement to identify and define problem areas for improvement.
+ Follow OHS policies and procedures and ensure a safe and healthy workplace environment.
**Skills and Experience:**
+ Minimum of 1 year in a dedicated customer service role
+ Excellent digital literacy, the ability to learn new concepts and packages as required.
+ Ability to remain professional and composed when presented with complicated circumstances.
+ Strong results focus and with attention to detail.
+ Excellent interpersonal and communication skills with ability to build to achieve results.
+ Outstanding organisational skills and the ability to effectively prioritise tasks.
+ Be able to work effectively (and in good humor) in a fast-paced environment ensuring all tasks are performed to completion and on time.
+ A great teammate who interacts well with all internal customers
+ Intermediate level competence in Microsoft Office Suite applications, Excel, Work and Outlook. Experience with Salesforce.com or other CRM would be useful.
+ A related tertiary qualification or experience in the medical, scientific or commercial business arena would also be useful.
**Additional Information:**
+ Some public holiday and out of hours work may be requested.
+ Thermo Fisher Scientific is an EEO / Affirmative Action Employer and does not discriminate based on race, colour, religion, gender, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Join us and you'll discover meaningful work that positively impacts on a global scale, helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, ensuring our food is safe or helping find cures for cancer. We provide a diverse and inclusive culture and the resources needed to achieve individual career goals. #StartYourStory at Thermo Fisher Scientific
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We're continuing to grow, and we're excited to welcome a team member to our Customer Service team.
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into  **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.

We're continuing to grow, and we're excited to welcome a team member to our Customer Service team.
You'll be a key point of contact for our customers, providing thoughtful, solutions-focused support with professionalism and care. This role is about more than just answering questions - it's about building trust and delivering a consistently high standard of service.
**The Role:**
+ Serve as a trusted point of contact for our customers, offering responsive, solutions-focused support with a personal touch.
+ Work collaboratively across teams to resolve inquiries, meet customer needs, and drive satisfaction.
+ Champion Stryker's values by ensuring every interaction reflects our dedication to integrity, accountability, and service excellence.
**We consider people from all backgrounds** - What matters most is your passion for helping others, your strong communication skills, and your ability to stay calm and focused under pressure.
**Desired requirements:**
+ **This role isn't for the curious - it's for the committed.** If you've already looked into  **Stryker** , you understand our products and our purpose, and know this is the kind of role you're ready to throw yourself into, we're here for it. If not, no stress - but this probably isn't the role for you (yet).
+ You'll need to be **proactive, engaging** and **excited to tackle problems** in a fast-paced environment. If you're not someone who likes to be challenged communicate with impact and energy, this probably isn't the right role for you.
+ We're looking for someone who's a **collaborative problem-solver** - someone who can bring accountability and energy to their work, and thrives in a team environment. If that's not you, this role likely won't be the right fit (and that's okay!).
+ **This role calls for presence, preparation and self-awareness.** You'll be working with internal and external stakeholders, handling cases and issues with Stryker products. That takes confidence, the ability to engage with influence, and the initiative to take on problems.
**Why Join Us?**
When you join us, you're joining a mission to improve patient outcomes every day - but that's just the beginning. You'll also enjoy a supportive environment where you can grow your career.
**Some of our benefits include:**
+ Health care, financial wellbeing, and insurance options to help you stay healthy and secure.
+ Ongoing training and career development opportunities so you can keep growing.
+ Paid parental leave and volunteer days to support your life outside of work.
**If you're interested in applying to the role, can you please write a few lines at the top of your CV answering, "Why do you want to join Stryker?"**
**If this role sounds like a good fit, please apply below!**
Pay rate will not be below any applicable local minimum wage rates.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.
Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer - M/F/Veteran/Disability.