2 Support Leader jobs in New Zealand
Senior Technical Support Engineer, OpenShift
Red Hat
Posted today
Job Viewed
Job Description
The Senior Technical Support Engineer resolves non-routine technical issues and plays a key role in ensuring customer success.
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
#LI-SH4
**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
**Inclusion at Red Hat**
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.
**Equal Opportunity Policy (EEO)**
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.
**Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.**
**Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email** ** ** **. General inquiries, such as those regarding the status of a job application, will not receive a reply.**
This advertiser has chosen not to accept applicants from your region.
0
Customer Service and Support Coordinator (Quantifi Photonics, Auckland - Rosedale NZ)
Teradyne
Posted 1 day ago
Job Viewed
Job Description
We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne ( companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.
This advertiser has chosen not to accept applicants from your region.
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