3 Support Technician jobs in New Zealand

Job Summary:

We are seeking experienced IT Support Field Technicians for a large-scale, global project to decommission and dispose of data center hardware. This role is focused on the physical de-racking, inventory management, and secure preparation of servers, networking gear, and related equipment. The ideal candidate is proficient with hardware, meticulous with documentation, and adept at following precise procedures in a data center environment.

Key Responsibilities:

Execute the physical decommissioning of IT assets including HP/Cisco/Dell servers, blade chassis, switches, and wireless controllers across multiple international sites.

Follow detailed project plans to safely power down, unrack, label, and package equipment for secure transport.

Accurately update asset inventories using provided tracking systems, ensuring a clear chain-of-custody for all equipment.

Adhere strictly to all client security policies and data destruction protocols.

Coordinate with a central Project Manager to report daily progress and resolve any on-site logistical issues.

Ensure all work is performed in accordance with health and safety standards.

Required Qualifications & Skills:

Proven experience as an IT Support Technician, Field Technician, or similar hands-on role.

Strong emphasis on practical experience with hardware decommissioning, installation, or maintenance.

Familiarity with hardware from major vendors like HP, Dell, and Cisco.

Ability to methodically follow instructions and checklists with a high degree of accuracy.

Physical capability to lift and move heavy equipment (up to 50 lbs / 23 kg).

Excellent organizational and documentation skills.

Preferred Qualifications:

CompTIA A+ or equivalent certification.

Prior experience with IT Asset Disposition (ITAD) or data center migration projects.

Awareness of data security standards (e.g., NIST 800-88).

The Senior Technical Support Engineer resolves non-routine technical issues and plays a key role in ensuring customer success.
With minimal instruction, this role demonstrates good judgment in troubleshooting and solving moderately complex problems that impact the customer and the overall team.
The engineer collaborates across departments to deliver advanced solutions, contributing to continuous product improvements and exceptional customer experiences.
**Note:** This role may come into contact with confidential or sensitive customer information requiring special treatment in accordance with Red Hat policies and applicable privacy laws.
**What you will do**
+ **Technical Support:** Proven ability to provide enterprise-level technical support, with a preference for experience supporting customers using PaaS or SaaS technologies.
+ **Platform Environments:** Experienced in hosted platform environments, managed application services, or large-scale application deployments.
+ **Operating Systems:** Strong background in Linux or Unix operating systems, including proficiency with troubleshooting tools such as curl, Wireshark, and crash analysis.
+ **Cloud Technologies:** Familiarity with cloud technologies and platforms including Azure, AWS, GCP, containers, and Kubernetes.
+ **Containerization (Plus):** Prior experience with CRI-O, Kubernetes, containers, and Open vSwitch is a plus.
+ **Developer Workflows (Plus):** Familiarity with developer workflows, Continuous Integration (Jenkins), and Continuous Deployment paradigms is a plus.
+ **Issue Tracking:** Comfortable logging issues and utilizing issue tracking tools like Jira.
+ **Scripting/Programming (Plus):** Scripting or programming experience in Bash, Perl, Python, Java, or Ruby is a plus.
**What you will bring**
+ **Issue Resolution:** Prioritize and resolve non-routine technical issues for customers with minimal supervision.
+ **Troubleshooting:** Employ good judgment and advanced troubleshooting methods to address moderately complex technical challenges.
+ **Customer Communication:** Maintain regular communication with customers, providing timely updates and solutions tailored to their specific needs.
+ **Solution Development:** Contribute to the development of solutions through active collaboration with engineering and development teams.
+ **Mentorship:** Mentor junior engineers by sharing expertise and fostering a culture of knowledge sharing within the team.
+ **Customer Commitment:** Demonstrate a strong commitment to providing the best possible experience for Red Hat's customers.
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**About Red Hat**
Red Hat ( is the world's leading provider of enterprise open source ( software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.
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