11 Technical Staff jobs in New Zealand

Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Join us to help shape the future of AWS Aotearoa during an exciting period of growth, including the launch of our new AWS Region in 2025, expected to create 1,000 jobs and contribute NZ$10.8B to New Zealand's GDP over 15 years.
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- You'll build solutions, provide technical guidance and advocate for the Partner
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with Sales Account Managers, AWS Solutions Architects, Business Developers, Professional Services Consultants, and Cloud Support Engineers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Plan and execute successful business-critical events including product launches, migrations, and modernisations for your customers on AWS.
A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customer's adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

**Company Description**
_If you're looking for a job that you enjoy and that keeps you passionate and productive, AECOM is the place to be."_ **William Leong, Workgroup Manager Transmission + Distribution**
**Come grow with us.**
AECOM's Energy practice across Australia and New Zealand comprises approximately 250 experts, offering a broad range of services, including consulting, engineering design, energy procurement, and EPC (engineering, procurement, and construction) for power, energy efficiency, and renewable energy clients. Our comprehensive understanding of the entire energy landscape - from generation and distribution to storage and demand-side management enables us to develop holistic strategies that enhance and modernise next-generation energy infrastructure.
**Everyone belongs at AECOM**
We're committed to diversity, equity, inclusion, and belonging - because great ideas come from diverse perspectives. AECOM is proud to be a **Fortune 500 Most Admired Company** , a **WGEA Employer of Choice for Gender Equality** , # **Work180 Equitable Workplace Awards 2025 Winner** and an **AWEI Bronze Tier LGBTQ+ Inclusive Employer** .
**Job Description**
Due to continued growth in the energy sector, we are expanding our Transmission & Distribution team and are seeking an experienced Technical Director - Secondary & Protection to lead the delivery of innovative engineering designs for our diverse range of clients across New Zealand.
This role can be based in Auckland, Hamilton, Wellington or Christchurch.
**How you'll make a difference:**
+ Checking and approving secondary design and protection settings
+ Reviewing and providing input into bids and pursuits; actively participating in business and strategic planning activities to identify opportunities to continue the growth of the business in the short, medium and longer-term.
+ Leading the delivery of projects and the development of leading-edge technical skills and their practical application, in ways that add value to AECOM and our clients.
+ Mentoring team members in their development, facilitating opportunities that build competency, and assisting with professional accreditation where appropriate.
+ Undertaking design management roles for multidisciplinary projects; ensuring integrated design through effective communication and coordination with other disciplines.
**Qualifications**
The following qualifications and experience are highly desired, but if you don't tick all the boxes you could still be a perfect fit for this role. Please apply, all applications will be considered.
**The qualities that help you thrive:**
+ Degree qualified in electrical or power systems engineering (or equivalent).
+ Minimum of 15 years' HV substation design experience including IEC61850 configuration.
+ Protection settings experience is highly advantageous.
+ Demonstrated experience in managing complex, multi-discipline projects and meeting delivery requirements for NZ and/or Australian clients.
+ Proven client relationship management and business development skills. Excellent written and verbal communication skills.
**Additional Information**
**Why you'll love working with us:**
+ Flexible work arrangements, including alternative start/finish times, part-time, job-sharing and hybrid work options.
+ 26 weeks paid parental leave, 2 weeks paid partner leave and up to 12 weeks paid alternative primary carer leave.
+ Share purchase plans.
+ Flex public holidays - swap Easter or other holidays for ones that suit you better.
**Ready to push the limits of what's possible?**
We welcome applications from individuals of all backgrounds, including those with disabilities, additional health or mental health needs, and/or neurodiverse conditions. If you require any adjustments during the hiring process, please let us know.
Applications are reviewed as they come in, and the role may close earlier than expected, so if this opportunity sounds like you, we encourage you to apply as soon as possible.
**Learn more about life at AECOM:** LinkedIn, Facebook , Instagram, X, YouTube - explore our AECOM voices, employee stories, latest projects, and much more!
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Energy
**Business Group:** DCS
**Strategic Business Unit:** ANZ
**Career Area:** Engineering
**Work Location Model:** Hybrid

We are seeking an experienced Technical Writer  contractor with a strong background in NZQA frameworks  to lead the development of our specialised Healthcare Security Training Programme . Starting in November, this 9-month contract role is a unique opportunity to shape sector-specific, nationally recognised training that will directly contribute to the safety and competence of security personnel working in healthcare settings.

Working within a supportive team based in Grafton, you will play a pivotal role in aligning our current training material with NZQA Level 4 Unit Standards , while also laying the groundwork for a future Level 3 Certificate .

This role is full time Monday-Friday, with standard office hours. 

Key Responsibilities

• Lead the technical review and rewriting of existing training modules to align with NZQA Level 4 standards.
• Initiate and drive foundational work for a future Level 3 Certificate in Healthcare Security.
• Collaborate with subject matter experts (SMEs) to develop new, NZQA-compliant training content.
• Ensure all training resources are pedagogically sound, sector-relevant, and fully assessment-ready.
• Produce documentation to support moderation, compliance, and learner delivery.
• Provide expert guidance on NZQA processes, including qualification approval, unit standard development, and provider accreditation.
• Bring insights and connections from the vocational education sector to support our strategic goal of offering formal NZQA Certificates.

About You:

• Proven experience developing training aligned to NZQA Level 3 and/or 4 Unit Standards. NZQA experience is a must. 
• In-depth knowledge of NZQA processes, including qualification development and accreditation pathways.
• A strong technical writing background, with experience in vocational or workplace training contexts.
• The ability to work closely with SMEs and translate specialised knowledge into structured, standards-compliant learning material.
• Previous exposure to the healthcare, security, or protective services sectors (advantageous but not essential).

Why This Role Matters

Our Protective Services team plays a vital role in ensuring safety within healthcare environments. However, they currently lack access to formal, NZQA-recognised training tailored to their specialist roles. This project will bridge that gap , supporting a safe and competent workforce by delivering sector-specific, standardised training that leads to formal qualifications.

If you have the technical writing expertise and NZQA knowledge to take this training programme to the next level, we’d love to hear from you.

We are seeking an experienced Technical Writer  with a strong background in NZQA frameworks  to lead the development of our specialised Healthcare Security Training Programme . Starting in October, this 9-month contract role is a unique opportunity to shape sector-specific, nationally recognised training that will directly contribute to the safety and competence of security personnel working in healthcare settings.

Working within a supportive team based in Grafton, you will play a pivotal role in aligning our current training material with NZQA Level 4 Unit Standards , while also laying the groundwork for a future Level 3 Certificate .

This role is full time Monday-Friday, with standard office hours. 

Key Responsibilities

• Lead the technical review and rewriting of existing training modules to align with NZQA Level 4 standards.
• Initiate and drive foundational work for a future Level 3 Certificate in Healthcare Security.
• Collaborate with subject matter experts (SMEs) to develop new, NZQA-compliant training content.
• Ensure all training resources are pedagogically sound, sector-relevant, and fully assessment-ready.
• Produce documentation to support moderation, compliance, and learner delivery.
• Provide expert guidance on NZQA processes, including qualification approval, unit standard development, and provider accreditation.
• Bring insights and connections from the vocational education sector to support our strategic goal of offering formal NZQA Certificates.

About You:

• Proven experience developing training aligned to NZQA Level 3 and/or 4 Unit Standards.
• In-depth knowledge of NZQA processes, including qualification development and accreditation pathways.
• A strong technical writing background, with experience in vocational or workplace training contexts.
• The ability to work closely with SMEs and translate specialised knowledge into structured, standards-compliant learning material.
• Previous exposure to the healthcare, security, or protective services sectors (advantageous but not essential).

Why This Role Matters

Our Protective Services team plays a vital role in ensuring safety within healthcare environments. However, they currently lack access to formal, NZQA-recognised training tailored to their specialist roles. This project will bridge that gap , supporting a safe and competent workforce by delivering sector-specific, standardised training that leads to formal qualifications.

If you have the technical writing expertise and NZQA knowledge to take this training programme to the next level, we’d love to hear from you.

Design Manager / Project Technical Lead - ( HX )
**Description**
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always **design with community in mind.**
**About the role**
We have a fantastic opportunity to join the Stantec team in Tauranga-one of New Zealand's fastest-growing and most vibrant coastal cities. Here, you'll be part of one of the country's largest and most innovative water teams. Enjoy an exceptional lifestyle with stunning beaches, a relaxed atmosphere, and a strong sense of community-all while contributing to some of the most complex and high-profile municipal water and wastewater projects in the Upper North Island. As a Design Manager / Project Technical Lead, you'll play a key role in shaping critical infrastructure, supported by a diverse, steadily growing team that thrives in a dynamic and rewarding industry.
**About you**
You will have a high level of experience in design delivery for water and wastewater projects, with significant experience in infrastructure projects, **(ideally with strong planning and design development experience)** and the ability to jump into already established projects.
A confident communicator with strong relationship skills and a passion for successful project delivery in complex environments.
You also enjoy providing direction and support to others and are committed to bringing multi-discipline teams together to operate efficiently and to consistently deliver quality service on time and on budget. The opportunities for knowledge and resource sharing with our other offices across New Zealand and the world make this an exciting challenge for someone passionate about bringing the best practice to our clients' challenges.
**What we offer**
+ Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Flexible Working Arrangements including purchasing up to 4 weeks additional leave and provision for school term contracts
+ Learning and Talent Development Programs including global programmes, online learning and on-the-job learning
+ Mentoring for your own development
+ Professional Memberships
+ Health Insurance - Income Protection Insurance - Life Insurance
+ Service Recognition Awards
+ Employee Assistance Program
**About us**
The Stantec community unites approximately 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Come join our team who have shown steady growth over the year, located in our new offices in The Strand, Tauranga.
Please apply online, or alternatively if you would like to know more, please email Applications close Friday 26 th September 2025
**Qualifications**
.
**Primary Location** : New Zealand-Tauranga-Tauranga
**Organization** : BC-3101 Water-NZ New Zealand
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 6, 2025, 4:46:10 PM
**Req ID:** HX
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

This is a remote position.

*** This position is only for people based in Mexico ***

We are looking for a Technical Program Manager (TPM) to lead the planning, coordination, and execution of IT initiatives across infrastructure, cloud, security, operations, and enterprise systems. This role requires a strong balance of program management expertise, technical understanding, and stakeholder communication to deliver successful outcomes across diverse technology domains.

Key Responsibilities

Manage and deliver complex IT programs spanning infrastructure, cloud, cybersecurity, networking, and enterprise applications.

Partner with IT, engineering, product, and business teams to define scope, requirements, and success metrics.

Build and maintain program plans, timelines, and reporting dashboards for stakeholders.

Identify dependencies, risks, and roadblocks, and implement proactive solutions.

Translate technical details into clear business impacts and ensure alignment across executive, business, and technical audiences.

Drive governance, compliance, and best practices for IT project delivery.

Coordinate vendor relationships, third-party services, and technology partners as part of program delivery.

Establish repeatable processes and frameworks for effective IT program management.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).

5+ years of experience in program or project management, with exposure to IT operations, infrastructure, or enterprise systems.

Strong understanding of IT domains such as cloud platforms, networking, security, and enterprise applications.

Demonstrated success managing cross-functional and multi-disciplinary programs.

Skilled in program management tools and methodologies (Agile, Waterfall, or hybrid approaches).

Excellent organizational, communication, and stakeholder engagement skills.

Fluent English communications Skills

Nice to Have

Certifications such as PMP, ITIL, PRINCE2, or Scrum Master.

Familiarity with regulatory frameworks (e.g., ISO 27001, SOC 2, GDPR, HIPAA).

Experience managing vendor contracts and IT service providers.

Background in enterprise architecture or IT strategy.

**About Abbott**
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
**Working at Abbott**
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
+ Career development with an international company where you can grow the career you dream of.
+ A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
+ A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
**The Opportunity**
This position works out of our Dunedin location in the Molecular division. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.
As the Field Service Engineer, you'll partner with customers / distributors to drive and coordinate all technical and administrative support activities including installation, repair, preventative maintenance, engineering change upgrades, troubleshooting and complaint resolution.
This position also serves as an engineering consultant during pre-and post-sales activities. The FSE will be expected to build and maintain strong relationships across district Service and Support teams, Marketing and Commercial to maximize sales growth, support instrument uptime and customer satisfaction.
**What You'll Do**
+ Assist with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to customers, distributors, field application specialists and territory country managers.
+ Provide on demand field service support to customers / distributors.
+ Coordinate new installations and demonstrate technical competence while installing, upgrading hardware or software, repairing, and performing preventative maintenance for Abbott products.
+ Troubleshoot instrument system problems through Abbottlink, telephone support, log file reading, or on-site client visitations.
+ Partner with territory country managers to coordinate new system placements, promote upgrades and timely contract renewals.
+ Utilize and maintain up to date service documents, field service bulletins, SOP's and facilitate remote connectivity to customer instrumentation.
+ Maintain proper inventory levels and control accuracy of service parts to promote first-time fix.
+ Comply with all relevant Quality policies and procedures and all relevant company Occupational Health, Safety and Environmental policies.
**Preferred Qualifications and Experience**
+ BSc in Mechanical, Electrical or Biomedical Engineering (preferred) or
+ Tertiary Education, with minimum two years relevant professional experience (preferred).
+ Professional experience of at least two years in the Clinical Diagnostics environment. (preferred).
+ Knowledge of regulations and standards in IVDs and Biologics.
+ Basic IT/networking knowledge
+ Have an ability to troubleshoot and repair electromechanical instrument systems and ability to operate laboratory instruments.
+ Willing to travel to customer site more than 50% of the time and available for afterhours onsite support as required.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call or email

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Adherence to all Good Manufacturing Practices (GMP) Safety Standards, Laboratory Setting, Office, Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Laboratory Setting, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift
**Job Description**
Thermo Fisher Scientific are providing an opportunity for a driven, customer orientated Field Service Engineer to join our Auckland based team. In this role, you will be part of a strong close team providing support and assistance to our customers, ensuring satisfaction while resolving issues they may encounter. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a proven technical background.
**What will you do?**
+ Provide exceptional on-site technical support to customers, ensuring prompt and accurate issue resolution
+ Diagnose and solve problems, guiding customers through solutions and steps.
+ Install, configure, and maintain hardware and software systems for customers, ensuring efficient performance and functionality.
+ Collaborate with multi-functional teams, including global support, to advance sophisticated issue resolution product improvement.
+ Stay up-to-date with product knowledge and industry trends to optimally address customer inquiries and provide relevant solutions.
+ Conduct regular feedback with customers to ensure their satisfaction and capture feedback for continuous improvement.
+ Assist in crafting and updating documentation, including installation guides and diagnostic procedures.
+ Provide training and mentorship to customers on the use and maintenance of our products.
+ Travel to customer sites as needed to perform installations, repairs, and upgrades.
+ Maintain accurate records of customer interactions, issues, and resolutions.
**Requirements:**
+ Tertiary education in Engineering Technology, or a related field.
+ Electrical Workers License and Registration
+ Ability to think analytically to diagnose and resolve technical issues.
+ Proficient in using remote desktop tools and customer relationship management (CRM) software.
+ Strong interpersonal skills, with the ability to effectively explain technical concepts to non-technical individuals.
+ Ability to work independently and collaboratively in a fast-paced environment.
+ Strong customer service orientation and a passion for delivering outstanding customer experiences.
+ Diligent with excellent interpersonal and time management skills.
+ Flexibility to travel and work outside regular business hours when required.
+ Valid driver's license and ability to operate company vehicles.
**Skills & Attributes**
+ Strong analytical skills.
+ Organisational skills with an ability to prioritise manage time effectively and meet agreed deadlines.
+ Effective interpersonal, communication and listening skills.
+ A dedication and commitment towards displaying a professional and positive attitude to work.
+ An ability to think strategically and laterally in order to enhance business opportunities.
+ Someone who takes initiative and can work independently, while maintaining an enthusiastic, upbeat and positive attitude as a great teammate.
+ Ability to build and foster meaningful and beneficial partnerships with our customers, suppliers and peers.
+ Proficient in Microsoft applications including Microsoft office.
**Benefits**
+ Join our team and take advantage of these great benefits! Apply now to learn more about the full range of benefits we offer.
+ Health & Wellbeing: Join a company that prioritizes your health & wellbeing with comprehensive benefits, wellness programs, and an Employee Assistance Program providing confidential support for personal and work-related issues.
+ Flexibility: Balance your work and personal life with flexible arrangements.
+ Extra Leave: Benefit from generous leave policies, including the option to purchase additional leave, paid birthday leave, and company paid parental leave.
+ Charitable Giving & Volunteering: Make an impact with paid volunteer time to support non-profit organizations that matter to you.
+ Learning & Development: Advance your career with access to online courses via Thermo Fisher Scientific University Plus and LinkedIn learning, workshops, and mentorship programs for continuous learning and skill development.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.