3 Technical Support Leader jobs in New Zealand
Technical Account Manager
Posted 9 days ago
Job Viewed
Job Description
AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.
Join us to help shape the future of AWS Aotearoa during an exciting period of growth, including the launch of our new AWS Region in 2025, expected to create 1,000 jobs and contribute NZ$10.8B to New Zealand's GDP over 15 years.
As a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team leading the success of enterprise support customers in building applications and services on the AWS platform.
You work backwards from your customer to define a support strategy, deliver expert advice on AWS services in support of questions, project and launch planning and ongoing operational issues.
TAMs are engaged at the account level, providing recommendations and proactive advice through all phases of the cloud adoption life cycle.
Key job responsibilities
Every day will bring new and exciting challenges on the job while you:
- You'll build solutions, provide technical guidance and advocate for the Partner
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Develop trusting relationships with customers, understanding their business needs and technical challenges
- Using your technical acumen and customer obsession, you'll drive technical discussions regarding incidents, trade-offs, and risk management
- Consult with a range of partners from developers through to C-suite executives
- Collaborate with Sales Account Managers, AWS Solutions Architects, Business Developers, Professional Services Consultants, and Cloud Support Engineers
- With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS
- Provide detailed reviews of service disruptions, metrics, detailed prelaunch planning
- Being part of a wider Enterprise Support team you'll provide post-sales, consultative expertise
- Solve a variety of problems across different customers as they migrate their workloads to the cloud
- Plan and execute successful business-critical events including product launches, migrations, and modernisations for your customers on AWS.
A day in the life
As a trusted advisor you'll have a direct impact in helping our customers gain the most value from cloud technology. You'll craft and execute strategies to drive our customer's adoption and use of AWS services.
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You'll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. Watch a short video about life as a Technical Account Manager team here the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating - that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve.
Basic Qualifications
- 5+ years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
- Bachelor's degree
Preferred Qualifications
- Experience with AWS services or other cloud offerings
- Experience in internal enterprise or external customer-facing environment as a technical lead
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Technical Program Manager (IT) Based in Mexico
Posted 19 days ago
Job Viewed
Job Description
This is a remote position.
*** This position is only for people based in Mexico ***We are looking for a Technical Program Manager (TPM) to lead the planning, coordination, and execution of IT initiatives across infrastructure, cloud, security, operations, and enterprise systems. This role requires a strong balance of program management expertise, technical understanding, and stakeholder communication to deliver successful outcomes across diverse technology domains.
Key ResponsibilitiesManage and deliver complex IT programs spanning infrastructure, cloud, cybersecurity, networking, and enterprise applications.
Partner with IT, engineering, product, and business teams to define scope, requirements, and success metrics.
Build and maintain program plans, timelines, and reporting dashboards for stakeholders.
Identify dependencies, risks, and roadblocks, and implement proactive solutions.
Translate technical details into clear business impacts and ensure alignment across executive, business, and technical audiences.
Drive governance, compliance, and best practices for IT project delivery.
Coordinate vendor relationships, third-party services, and technology partners as part of program delivery.
Establish repeatable processes and frameworks for effective IT program management.
RequirementsBachelor’s degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
5+ years of experience in program or project management, with exposure to IT operations, infrastructure, or enterprise systems.
Strong understanding of IT domains such as cloud platforms, networking, security, and enterprise applications.
Demonstrated success managing cross-functional and multi-disciplinary programs.
Skilled in program management tools and methodologies (Agile, Waterfall, or hybrid approaches).
Excellent organizational, communication, and stakeholder engagement skills.
Fluent English communications Skills
Nice to HaveCertifications such as PMP, ITIL, PRINCE2, or Scrum Master.
Familiarity with regulatory frameworks (e.g., ISO 27001, SOC 2, GDPR, HIPAA).
Experience managing vendor contracts and IT service providers.
Background in enterprise architecture or IT strategy.
Design Manager / Project Technical Lead
Posted 5 days ago
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Job Description
**Description**
Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always **design with community in mind.**
**About the role**
We have a fantastic opportunity to join the Stantec team in Tauranga-one of New Zealand's fastest-growing and most vibrant coastal cities. Here, you'll be part of one of the country's largest and most innovative water teams. Enjoy an exceptional lifestyle with stunning beaches, a relaxed atmosphere, and a strong sense of community-all while contributing to some of the most complex and high-profile municipal water and wastewater projects in the Upper North Island. As a Design Manager / Project Technical Lead, you'll play a key role in shaping critical infrastructure, supported by a diverse, steadily growing team that thrives in a dynamic and rewarding industry.
**About you**
You will have a high level of experience in design delivery for water and wastewater projects, with significant experience in infrastructure projects, **(ideally with strong planning and design development experience)** and the ability to jump into already established projects.
A confident communicator with strong relationship skills and a passion for successful project delivery in complex environments.
You also enjoy providing direction and support to others and are committed to bringing multi-discipline teams together to operate efficiently and to consistently deliver quality service on time and on budget. The opportunities for knowledge and resource sharing with our other offices across New Zealand and the world make this an exciting challenge for someone passionate about bringing the best practice to our clients' challenges.
**What we offer**
+ Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
+ Flexible Working Arrangements including purchasing up to 4 weeks additional leave and provision for school term contracts
+ Learning and Talent Development Programs including global programmes, online learning and on-the-job learning
+ Mentoring for your own development
+ Professional Memberships
+ Health Insurance - Income Protection Insurance - Life Insurance
+ Service Recognition Awards
+ Employee Assistance Program
**About us**
The Stantec community unites approximately 34,000 employees working in over 450 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work. Come join our team who have shown steady growth over the year, located in our new offices in The Strand, Tauranga.
Please apply online, or alternatively if you would like to know more, please email Applications close Friday 26 th September 2025
**Qualifications**
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**Primary Location** : New Zealand-Tauranga-Tauranga
**Organization** : BC-3101 Water-NZ New Zealand
**Employee Status** : Regular
**Job Level** : Individual Contributor
**Travel** : No
**Schedule** : Full-time
**Job Posting** : Oct 6, 2025, 4:46:10 PM
**Req ID:** HX
Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans
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