3 Tourism jobs in New Zealand

We’re looking for a passionate and detail-oriented Remote Lifestyle Travel Agent to join our expanding travel team. In this fully remote position, you will collaborate with clients to craft bespoke travel experiences that align with their unique lifestyles—whether it’s wellness retreats, cultural immersions, luxury escapes, or leisurely getaways. If you love travel planning and enjoy creating meaningful journeys, this is the role for you!

Key Responsibilities:

• Custom Travel Planning: Develop tailored itineraries that reflect each client’s lifestyle preferences, including accommodations, activities, transportation, and dining options.

• Client Engagement: Host virtual consultations to gather travel desires, budgets, and expectations.

• Vendor Liaison: Partner with reputable travel suppliers and tour operators to secure the best pricing and experiences for clients.

• Booking Coordination: Manage the full booking process, ensuring all details are accurate and confirmed.

• Ongoing Support: Provide exceptional support to clients throughout their trip planning and travel, handling any adjustments or challenges with care.

• Market Awareness: Keep informed of current travel trends, destination news, and seasonal offers to provide valuable insights.

• Client Follow-Up: Reach out after trips to collect feedback and foster repeat business and referrals.

Qualifications:

• Background in travel planning, hospitality, or customer service is advantageous.

• Exceptional attention to detail and organizational skills.

• Strong communication and problem-solving capabilities.

• Comfortable with technology, online booking platforms, and virtual client interaction.

• Self-motivated and capable of working independently in a remote environment.

• Genuine passion for travel and helping clients explore new destinations.

What You’ll Receive:

• Flexible, remote work schedule to suit your lifestyle.

• Access to cutting-edge travel tools, vendor partnerships, and exclusive discounts.

• Ongoing training and professional development opportunities.

• Collaborative and supportive team culture.

We are currently seeking a friendly and dependable Online Travel Support Agent to join our fully remote team. In this role, you’ll assist clients with their travel questions, troubleshoot issues, and help manage reservations. You'll play a key role in ensuring that each traveler feels supported, informed, and confident throughout their entire journey.

If you have a passion for customer service, love working in a virtual environment, and enjoy all things travel, this is a great opportunity to turn your communication skills into a rewarding career.

Customer Support: Respond promptly to travel-related inquiries via email, phone, and chat, providing accurate and helpful information.

Reservation Assistance: Help clients with new bookings, itinerary changes, cancellations, and travel updates.

Problem Resolution: Troubleshoot issues related to flights, hotels, transportation, and packages, offering solutions quickly and professionally.

Documentation: Maintain detailed records of client communications, booking changes, and resolutions provided.

Supplier Coordination: Communicate with travel suppliers to resolve client concerns, confirm details, and escalate issues when needed.

Knowledge Updates: Stay current with travel advisories, airline policies, destination restrictions, and vendor promotions.

Upsell Opportunities: When appropriate, recommend value-added services such as travel insurance, upgrades, or excursions to enhance the travel experience.

Post-Travel Follow-Up: Reach out to clients after their trips to ensure satisfaction and build long-term relationships.

• Previous customer service or support experience is preferred.

• Strong written and verbal communication skills.

• Calm under pressure and solution-focused.

• Comfortable using online tools, booking platforms, and CRM systems.

• Self-motivated and able to manage time efficiently in a remote setting.

• Passion for helping others and an interest in travel.

• Bilingual is a plus, but not required.

• 100% remote — work from home or while traveling.

• Flexible scheduling with part-time or full-time options.

• Travel discounts and perks through industry partnerships.

• Supportive team environment with training provided.