10 Account Management jobs in Auckland

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.

The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.

Key Responsibilities:
    • Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
    • Serve as the main point of contact for customer inquiries, concerns, and feedback.
    • Address and resolve customer complaints promptly and professionally.
    • Lead and manage a team of customer service representatives.
    • Provide training, coaching, and support to enhance team performance.
    • Monitor staff performance and implement improvement plans when necessary.
    • Develop and implement strategies to improve customer service processes and efficiency.
    • Monitor and evaluate service performance metrics to identify areas for enhancement.
    • Collaborate with operations to ensure seamless service delivery.
    • Act as a liaison between customers and internal departments to address client needs.
    • Ensure timely communication of changes in services, schedules, or policies to customers.
    • Prepare reports and presentations on customer service performance and feedback.
    • Maintain detailed records of customer interactions and service issues.
    • Oversee scheduling and ensure all customer commitments are met on time.
    • Assist in budgeting and resource allocation for the customer service department.

Qualifications and Skills:
    • Master's degree in Business Administration, Management, or a related field.
    • 2 Years relevant experience
    • Excellent verbal and written communication abilities.
    • Problem-solving and conflict resolution expertise.
    • Time management and organizational skills.
    • Customer-focused mindset with a commitment to delivering exceptional service.
    • High level of professionalism and integrity.

Position Details:
    • Location: Auckland
    • Minimum hours per week: 30
    • Hourly rate: $23.50 - $23.50
Benefits:

    • Opportunities for professional development and growth.
    • Supportive and collaborative team environment.
    • Health and wellness benefits.
I

nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.

Senior Customer Service & Sales Executive / Expert

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.

What you’ll do:

Identify and develop new business opportunities through disciplined outbound sales efforts.

Own the post‑ sales relationship, resolving inquiries with urgency and precision.

Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.

Mentor junior team members and ensure adherence to strict quality and compliance standards.

Contribute to debt‑ management initiatives and handle payment collection tasks where needed.

Maintain meticulous records in our CRM and provide market feedback to the wider team.

Who we’re looking for:

Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.

Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.

Strong familiarity with payment/debt‑ management processes and CRM systems.

A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.

A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.

Ideally holds a diploma or degree in management.

Why join us:

This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.

We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.

The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.

If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.

We specialise in finding the right talents for the business based on the requirements. Our company is looking to hire an experienced Business Development Manager.

A standard of excellence is expectd in all points of service. This is an opportunity for someone with good work ethic to have their high standards appreciated and rewarded.

The duties of this position are:

• Relevant experience of two years or a relevant qualification
• Developing and reviewing office policies, programs and procedures relating to customer relations.
• Planning and reviewing policies and procedures for services provided
• Ensuring operational efficiency and smooth operations of the business
• Providing direction and feedback to team members
• Involved in staff hiring/firing
• Managing, motivating and developing staff providing customer service
• Planning and implementing after sales services
• Follow up with customer satisfacting. Ensure the customer is satisfied with the service provided.
• Modify and improve services
• Conceptualise business plans and strategies.
• Implement market expansion and new market plans for business growth by mapping business strengths and customer needs.
• Maintain and nurture relationship with customers
• Negotiate, draft and review contracts
• Liaising with other organisational units, service agents
• Identify and respond to customer expectations
• Strong communucation and management skills

Applicant must be able to do flexible working hours, including weekends and public holidays if the role requires.

Salary range for the position is $30.00-$38.00 per hour, depending upon experience.

If you are looking forward to joining us, please send your CV via myjobspace

 We are recruiting for a Business Development Manager on behalf of our client Siyath Nz Ltd.

An exciting opportunity exists for a Business Development Manager  to lead operations and strategic growth across two well-established Auckland-based businesses, Siyath New Zealand Limited, operating in retail franchising  and product distribution .

This is a rare and rewarding chance to play a key role in the future of a successful, owner-operated business portfolio spanning premium hair salon services  and a diverse import/distribution enterprise . You'll bring your leadership, commercial acumen, and hands-on drive to support operational excellence and long-term scalability.

This is a unique opportunity to join a successful owner-operated business portfolio, contribute to long-term strategy, and lead operational excellence across two exciting and fast-paced industries.

Key Responsibilities

· Oversee day-to-day operations and drive improvements across two distinct businesses.

· Develop and execute business growth strategies aligned with each brand’s goal.

· Manage team performance and foster a high-performing, customer-focused culture.

· Identify new market opportunities, retail partnerships, and product channels.

· Lead marketing and sales initiatives across both physical and digital platforms.

· Monitor and report on KPIs, budgets, and performance metrics.

· Collaborate closely with the owner on strategic direction and innovation.

Ideal Candidate Profile

· Proven experience in a business development, operations, or general management role for over 5 years.

· Strong commercial acumen and the ability to operate across retail, service, distribution, and wholesale environments .

· Hands-on leadership style with a focus on people, process, and performance.

· Excellent communication and stakeholder management skills.

· Adaptable and strategic thinker with a track record of delivering results.

· Experience with franchise operations , importing/distribution , or lifestyle/FMCG sectors  is advantageous.

Why This Role?

· Work across two thriving and fast-paced industries

· Collaborate directly with ownership and shape the long-term business direction

· Diverse scope – from premium retail services to nationwide distribution

· Great autonomy and the opportunity to lead and grow with the business

· Supportive and entrepreneurial work culture

Apply now with a cover letter outlining your interest and experience, along with a current CV. 

We are eager to fill this position promptly and will close the advertisement once we find the right candidate.

 Join us on this exciting journey!

Company Overview

JL Roofing Ltd, established in 2014 and based in Auckland, specialises in the supply and installation of long‑run metal roofing, wall cladding, fascia, spouting, and guttering systems in residential, commercial, and industrial sectors across Auckland and Waikato. As a Licensed Building Practitioner, JL Roofing is committed to professional workmanship, excellent customer service, and utilisation of modern roofing technologies across diverse projects.

Job Summary

JL Roofing Ltd seeks an experienced Business Development Manager who will drive growth by identifying new business opportunities, building strategic client relationships, and expanding the company’s market presence. The successful candidate will act as the owner’s right-hand, managing client engagement from lead generation through to contract signing, and supporting operational delivery. This role demands hands-on involvement in both client acquisition and project coordination.

Key Responsibilities

1. New Business Acquisition

• Identify, research, and pursue new business opportunities across roofing and
  cladding markets.
• Generate leads via networking, referrals, trade shows, and targeted prospecting.
• Conduct client presentations, site visits, and quotations to showcase tailored
  roofing solutions.

2. Sales Strategy & Growth Management

• Develop and execute sales strategies to achieve revenue targets.
• Manage proposals and pricing models aligned with market conditions and project scope.
• Identify upselling opportunities with existing customer base.

3. Relationship and Account Management

• Build lasting relationships with clients, builders, architects, project managers, and procurement teams.
• Serve as the primary point of contact for clients when the Managing Director is unavailable.
• Represent JL Roofing professionally at industry events and exhibitions.

4. Operational Coordination & Project Support

• Support planning and execution of roofing projects, ensuring timely and quality delivery.
• Coordinate with project teams to oversee site activities, material logistics, and workforce planning.
• Monitor project progress, address on-site issues, and recommend corrective actions.

5. Team Leadership & Collaboration

• Work closely with roofing technicians and subcontractors on job-site coordination.
• Mentor junior staff and uphold operational standards of safety, quality, and compliance.
• Enforce health and safety protocols consistently across project sites.

6. Marketing & Market Intelligence

• Conduct market and competitor research to inform business development strategies.
• Assist in promoting JL Roofing's services through digital platforms, newsletters, and partnerships.
• Gather insights for continuous service improvement and customer satisfaction.

7. Reporting & Administration

• Maintain accurate proposal tracking, client follow-ups, and sales funnel
  documentation.
• Prepare reports on sales performance, projections, and lead conversion metrics.
• Support job scheduling, quoting processes, and inventory coordination.

Job requirement: applicant must meet following requirement to apply for this job

Education & Experience

• Bachelor’s Degree in Business, Construction, Architecture, or related field.OR
• Minimum 3–5 years of experience in marketing or business development within roofing, construction, trade services, engineering or related sectors. 

Core Capabilities

• Excellent interpersonal, negotiation, and presentation skills.
• Deep commercial acumen and understanding of roofing products and pricing.
• Ability to interpret plans and provide accurate technical proposals.
• Strong organisational skills and ability to manage multiple clients and projects concurrently.
• Valid driver’s licence and flexibility to attend client sites and events across Auckland and Waikato.

Other details:

Primary address of work: Auckland
Vacancy number: 1
Employment type: Permanent full time
Minimum hours per week: 30 Hours
Maximum hours per week: 40 Hours
Minimum hourly rate (low salary range): $38/hour
Maximum hourly rate (high salary range): $40/hour

To submit your application, click Apply Now!

Our client, Vision Recolouring Limited, is looking for an experienced Business Development Manager.

As a BDM, you'll be responsible for identifying new business opportunities, building client relationships, and increasing sales. Your focus will be on expanding our reach within construction firms, manufacturing companies, industrial service providers, and infrastructure projects. This role is perfect for a motivated salesperson who thrives in a fast-paced, hands-on industry.

Program and Project Administration

• Coordinate and monitor ongoing client projects to ensure they are delivered on time, within scope and budget
• Develop and maintain project documentation, including reports, scheduling, and performance metrics
• Organise internal resources, assign responsibilities, and manage timelines across departmentsMaintain risk registers, manage stakeholder communications, and track project outcomes
• Support compliance with company procedures, customer requirements, and quality benchmarks
• Report directly to the Managing Director on project progress, resource allocation, and delivery status

Business Development and Sales

• Identify and pursue new business opportunities and markets to increase revenue
• Develop relationships with key clients, suppliers, and stakeholders to grow the business portfolio
• Conduct market and competitor analysis to inform strategic planning and pricing strategies
• Lead contract negotiations with suppliers and clients, ensuring favourable commercial terms
• Represent the company at trade events, client meetings, and industry forums
• Collaborate with operations and production teams to align customer needs with service delivery

Qualifications:

• 5 or more years of relevant experience in management, business development, operations, project coordination, or procurement is required for this role
• Relevant qualifications in Business, Project Management, or related field is preferred but not required
• Background in client relationship management team leadership, and contract negotiation
• Strong commercial acumen with understanding of supply chains, costing, and procurement processes
• High-level organizational skills with the ability to manage multiple deadlines and stakeholders
• Proficiency in MS Office Suite and project management tools
• Must have a valid driver's license (the role requires occasional travel project sites or client locations)

Ideal candidate must possess:

• Strategic and analytical thinking
• Excellent interpersonal and communication skills
• Initiative and self-motivation
• Strong administrative, documentation, and coordination skills
• Adaptability in a dynamic, client-focused environment

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds.
As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.
**Why this role**
Zimmer Biomet NZ is looking for a Shoulder expert who wants to take the next step in their career into a Business Development Manager role leading the New Zealand extremities business to achieve the target number. In this role you will be responsible for developing relationships with New Zealand's leading shoulder surgeons, providing some case coverage and ensuring the continued success of Zimmer Biomets Extremities portfolio.
In this role you will work closely with the Australian Business where Zimmer Biomet have achieved high level's of success with the Comprehensive Reverse Shoulder now the most used prothesis with the best revision rate on the Australian Joint Registry. Coupled with an impressive pipeline of technology, including robotics, this is an opportunity for the successful candidate to leverage these result to drive uptake in the New Zealand Market.
**How You'll Create Impact**
**Business Development**
+ Identify market issues, trends and opportunities and communicate these with recommendations to Sales and Marketing Management
+ Build market position with existing Zimmer Biomet users and competitor customers alone and in collaboration with Sales Managers and Sales Associates
+ Act as the vanguard for the introduction of new products and technologies into the market.
+ Identify and screen potential business deals by analysing market strategies, deal requirements, potential, and financials; evaluating options and resolving internal priorities.
+ Enhance the reputation of Zimmer Biomet by accepting ownership for accomplishing new and different requests and exploring opportunities to add value.
**Sales Leadership**
+ Organise and run promotional events for customers
+ Work with Marketing and Medical Education to deliver Medical Education training for Customers
+ Identify and develop Key Opinion Leaders in collaboration with Marketing and Sales
+ Create and maintain Expert/User Groups
+ Facilitate training of the Sales Team on key initiatives in partnership with marketing
+ Provide initial case support and troubleshooting case support as necessary
+ Close new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
**Administration**
+ Monitor performance objectives on a regular and timely basis in accordance with corporate time-frames.
+ Completion of reports as required by the Director Sales or others at the corporate level i.e. expense reports, sales forecasts.
+ Meeting coordination - provide guidelines and monitor external meetings (eg trade displays)
+ Manage financial resources through appropriate development & allocation of promotional budgets and expense budgets.
+ Liaise with Sales, Product Managers and Marketing Administration to ensure timely distribution of samples, promotional pieces and literature.
**What Makes You Stand Out**
To Be successful you must have the following level of experience in, or knowledge of:
+ Minimum 4 years' sales experience - medical device, surgical sales - Orthopaedics, Capital, Equipment, Shoulder experience is highly desireed
+ Demonstrated sales ability & a track record of successful selling to the medical profession such as Closing Skills, Motivation for Sales, Prospecting Skills, Sales Planning, Selling to Customer Needs, Territory Management, Market Knowledge, Presentation Skills, Energy Level, Meeting Sales Goals, Professionalism
+ Strong interpersonal & communication skills
+ Strong influencing and negotiation skills
**Travel Expectations**
Significant travel accross New Zeland up to 80% and occasional travel internationally
EOE/M/F/Vet/Disability

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Associate Managing Consultant, Services Business Development
Overview
Mastercard Data & Services, the professional services arm of Mastercard Worldwide, provides payments-focused consulting, marketing, platforms, information, loyalty and risk management services to financial institutions and merchants worldwide.
The Data & Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base.
Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, business Test & Learn experimentation, and data-driven information and risk management services.
Role
- The Business Development Role for Mastercard Data and Services is focused on building industry network to drive the sales process
- Perform comprehensive analysis to establish deep understanding of Client needs and potential solutions to identify the most critical aspects of a problem
- Build relationships and network with internal and external stakeholders, influencers, sponsors and decision-makers to enable relevant support is aligned with core business objectives
- Manage the sales cycle and related processes from client needs identification through contractual development and execution incl. writing well-structured and persuasive proposals
- Develop sales-support materials (i.e. presentations, business cases etc) that articulate the compelling nature of MasterCard Data & Services qualitatively and quantitatively to address client challenges
- Ensure engagement quality, leading post-implementation review activities and follow-on opportunity identification
- Contribute to project delivery efforts utilising core consultancy skills and industry knowledge (e.g. perform Project Management or subject matter expertise input responsibilities as appropriate)
- Create intellectual capital (e.g. white papers on specialist industry topics) to increase the value proposition of Mastercard Data and Services.
All About You
- You should be a highly motivated individual, who is experienced in sales / consulting roles, with knowledge of the payments industry in New Zealand.
- You should have skills and experience to contribute towards the delivery and quality management of consulting engagements.
- Undergraduate degree required
- Other required personal attributes include:
- Excellent analytical, verbal and written communication/influencing skills
- Advanced Word, Excel and PowerPoint skills
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.