5 Client Relations Manager jobs in Auckland
Customer Service Manager
Posted 2 days ago
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Job Description
We are seeking a motivated Customer Service Manager to lead and oversee our customer service operations in a dynamic commercial cleaning business based in Auckland.
The successful candidate will be responsible for ensuring client satisfaction, managing customer relations, and optimizing service delivery. This role requires strategic thinking, strong leadership skills, and a commitment to maintaining high standards of service.
Key Responsibilities:
• Build and maintain strong relationships with clients to ensure satisfaction and loyalty.
• Serve as the main point of contact for customer inquiries, concerns, and feedback.
• Address and resolve customer complaints promptly and professionally.
• Lead and manage a team of customer service representatives.
• Provide training, coaching, and support to enhance team performance.
• Monitor staff performance and implement improvement plans when necessary.
• Develop and implement strategies to improve customer service processes and efficiency.
• Monitor and evaluate service performance metrics to identify areas for enhancement.
• Collaborate with operations to ensure seamless service delivery.
• Act as a liaison between customers and internal departments to address client needs.
• Ensure timely communication of changes in services, schedules, or policies to customers.
• Prepare reports and presentations on customer service performance and feedback.
• Maintain detailed records of customer interactions and service issues.
• Oversee scheduling and ensure all customer commitments are met on time.
• Assist in budgeting and resource allocation for the customer service department.
Qualifications and Skills:
• Master's degree in Business Administration, Management, or a related field.
• 2 Years relevant experience
• Excellent verbal and written communication abilities.
• Problem-solving and conflict resolution expertise.
• Time management and organizational skills.
• Customer-focused mindset with a commitment to delivering exceptional service.
• High level of professionalism and integrity.
Position Details:
• Location: Auckland
• Minimum hours per week: 30
• Hourly rate: $23.50 - $23.50
Benefits:
• Opportunities for professional development and growth.
• Supportive and collaborative team environment.
• Health and wellness benefits.
I
nterested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications. We are an equal-opportunity employer and encourage applications from individuals of all backgrounds and experiences.
Customer Service Manager
Posted 3 days ago
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Job Description
The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.
Customer Service Manager
Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour
About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.
We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.
Key Responsibilities:
- Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
- Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
- Review and monitor customer service procedures to ensure efficiency on performance and delivery.
- Review and oversee overall customer service activities and maintain sound customer relations.
- Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
- Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
- Assist in staff recruitment process by providing guidance on customer service policies and procedures.
- Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
- Review and track customer complains resolution.
- Handle complex and escalated customer service issues.
- Review and analyse data and record to identity customer service issues.
- Undertake other tasks where necessary to ensure that staffing needs are met.
Skills and Experience Required:
- At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
- Strong leadership, organisational, and problem-solving skills.
- Excellent verbal and written communication skills.
- Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
- Proficiency in MS Office and customer management software.
- Ability to work under pressure and handle multiple priorities.
What We Offer:
- A friendly and supportive work environment.
- Competitive salary package.
- Opportunities for career development and training.
How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.
Customer Service Representative
Posted 17 days ago
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Job Description
Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community. You would be working with a great down to earth team where experience and positive attitude will be valued.
Key Responsibilities:
- Process incoming internal and external calls efficiently
- Address patient inquiries and provide outstanding service
- Collaborate with a down to earth team in a fast-paced environment
- Receive comprehensive training to set you up for success
What We are Looking For:
- Excellent communication skills, with the ability to handle queries and complaints effectively
- A calm demeanour under pressure, ensuring a positive experience for callers
- Previous experience in a call centre environment
- A proactive attitude and adaptability, allowing you to hit the ground running
- Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
- Health sector experience is preferred, as familiarity with medical terminology is a plus
Position Details:
- Temporary role starting ASAP
- Commitment of 6 months, with the potential for permanent placement
If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!
Take the next step in your career and apply now!
Senior Customer Service & Sales Executive / Expert
Posted 7 days ago
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Job Description
Senior Customer Service & Sales Executive / Expert
Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.
What you’ll do:
Identify and develop new business opportunities through disciplined outbound sales efforts.
Own the post‑ sales relationship, resolving inquiries with urgency and precision.
Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.
Mentor junior team members and ensure adherence to strict quality and compliance standards.
Contribute to debt‑ management initiatives and handle payment collection tasks where needed.
Maintain meticulous records in our CRM and provide market feedback to the wider team.
Who we’re looking for:
Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.
Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.
Strong familiarity with payment/debt‑ management processes and CRM systems.
A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.
A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.
Ideally holds a diploma or degree in management.
Why join us:
This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.
We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.
The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.
If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.
Senior Analyst, Account Management
Posted 13 days ago
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Job Description
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Senior Analyst, Account Management
Overview
We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.
Our customers are banks, large retailers, start-ups and everything in between.
We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.
The Role
- Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
- Understand our and the customers' strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
- Provide support to communicate innovations, technology and Mastercard product to customers.
- Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
- Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
- Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
- Build and enhance relationships with the customer at all levels.
- Participate in the sales pipeline management process.
- Manage tracking of contractual agreements and deliverables as required.
- Support the team on various strategic initiatives.
All About You
- Preferably 5 years' work experience in Sales/Account Management with proven track record
- Excellent verbal, written and presentation skills are essential.
- Ability to present complex information and recommendations in an easily understood and impactful way.
- Outstanding analytical and problem-solving skills.
- Experience in payments is an advantage but not a requirement.
- Familiarity in working in a sales / commercial environment including interacting with customers.
- You are proactive, curious to learn, and eager to crack complex topics.
- Pre-sales and technical implementation experience desirable
- Curious about technology and payments.
- Customer focus with proven ability to establish productive working relationships both internally and across customer organizations.
- Holds self and others accountable to deliver timely and high quality results.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
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