12 Customer Service jobs in New Zealand

Are you a passionate customer service representative with exceptional communication skills and a keen eye for detail? Join a busy health-based contact centre at Greenlane Clinical, where you will make a meaningful impact while supporting our community.  You would be working with a great down to earth team where experience and positive attitude will be valued.   

Key Responsibilities:

• Process incoming internal and external calls efficiently
• Address patient inquiries and provide outstanding service
• Collaborate with a down to earth team in a fast-paced environment
• Receive comprehensive training to set you up for success

What We are Looking For:

• Excellent communication skills, with the ability to handle queries and complaints effectively
• A calm demeanour under pressure, ensuring a positive experience for callers
• Previous experience in a call centre environment
• A proactive attitude and adaptability, allowing you to hit the ground running
• Intermediate to advanced knowledge of MS Office, with a quick ability to learn new systems
• Health sector experience is preferred, as familiarity with medical terminology is a plus

Position Details:

• Temporary role starting ASAP
• Commitment of 6 months, with the potential for permanent placement

If this sounds like the opportunity for you and you have a keen interest or previous experience in healthcare and customer service, we want to hear from you!

Take the next step in your career and apply now!

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

We are seeking a team player to provide exceptional customer service to our clients within the civil, water, wastewater and drainage industries.

Key Responsibilities

• Provide sales support for all branch customers.

• Build and maintain internal relationships with procurement and demand management teams.

• Complete administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits.

• Regularly operating the forklift to move product around the site

• Accurately complete all your duties on time to a high standard of safety and quality.

Key Attributes

• Excellent customer service skills are paramount to ensure a strong customer relationship and that all customers’ needs are met.

• Advanced knowledge of  Hynds  products and application knowledge is important, as is an understanding of how products work together to form solutions.

• NZ driver licence full class 1 and F endorsement.

• Business smart and understands the key levers that drive business performance.

• Practical understanding and experience of health and safety standards

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

In this role you will be providing customers with excellent sales service and maintaining Branch Performance Standards. You will be supporting the Branch Manager with running branch operational requirements while leading from the front and being a role model in customer engagement and solution selling practices

Key Responsibilities

• Providing sales support for all branch customers

• Liaising with Internal sales teams for contract sales fulfilment as appropriate

• Provide operational cover for the Branch Manager and other senior branch staff when they are off site

• Building and maintaining internal relationships with procurement and demand management teams

• Filling out dockets/credits/checking dockets/pricing of dockets and ensure that are all dockets are approved and signed off

• Completing administration tasks as required as per Branch Performance Standards including taking responsibility for correct invoicing, inventory receipting, credits

• Operation of forklift for movement of product around the site and stack and store product to the required standards

Key Attributes

• Excellent customer service skills are paramount

• Flexible, reliable and customer focused

• Strong communication skills, both verbal and written

• An advanced knowledge of  Hynds  products and application knowledge

• A good understanding of infrastructure overall, three waters and experience or qualification in the infrastructure and or civil industry is advantageous

• NZ driver licence full class 1 and F endorsement

• Ability to physically handle and move products up to 20 kg

Who we are:

Founded in 1973,  Hynds  is New Zealand's premier product supplier for the management of water and water-based waste in the civil and rural infrastructure markets.  Hynds  remains proudly family-owned and has built its reputation on customer service and innovation.

We are committed as a team to helping our customers succeed and believe in the  Hynds  Values to guide the way.  Hynds  is a place where people matter, where we do what's right and where we connect with our customers.

Pre-employment checks:

Hynds  are committed to high levels of health and safety. Therefore, all candidates will be expected to pass a pre-employment medical and alcohol & drug screen, along with satisfactorily passing a criminal history check. You will also need the legal right to work in NZ.

The Customer Service Manager is responsible for the organise and control of the customer service team to maintain and enhance customer relationships and meet operational objectives for Blink n Clean Operations Limited.

Customer Service Manager

Location: Auckland, New Zealand
Employment Type: Full-time, 30-40 hours per week Monday-Saturday
Salary: Competitive – $32-$34 per hour

About Us
‘Blink n Clean Operations Limited’ We are a locally owned and operated business specialising in premium curtain installation, repairs, cleaning and ongoing maintenance services for residential and commercial clients. With a growing customer base, we pride ourselves on delivering quality products, professional service, and personalised solutions.

We are now seeking a Customer Service Manager to lead our service team, enhance client satisfaction, and support our continued growth.

Key Responsibilities:

• Develop and review customer service policies and procedures in respect of the cleaning and repairing of blinds.
• Implement customer service policies to ensure operational efficiency in terms of quoting, ordering, installing new blinds and all other activities that are incidental to the operation of the company.
• Review and monitor customer service procedures to ensure efficiency on performance and delivery.
• Review and oversee overall customer service activities and maintain sound customer relations.
• Lead and direct the daily operations of the customer service team to ensure that staff are effectively managed, motivated and developed so that customer service maintains at a high standard.
• Plan, prioritise and delegate work tasks to ensure proper functioning of the department.
• Assist in staff recruitment process by providing guidance on customer service policies and procedures.
• Maintaining a relationship with customers to ensure customer satisfaction and develop policies for improving the customer experience where necessary.
• Review and track customer complains resolution.
• Handle complex and escalated customer service issues.
• Review and analyse data and record to identity customer service issues.
• Undertake other tasks where necessary to ensure that staffing needs are met.

Skills and Experience Required:

• At least Tertiary Education or a minimum of 3 years of customer service experience , with 1–2 years in a supervisory or managerial role .
• Strong leadership, organisational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience in scheduling, job coordination, or service-based industries (preferably home furnishings, installation, or construction).
• Proficiency in MS Office and customer management software.
• Ability to work under pressure and handle multiple priorities.

What We Offer:

• A friendly and supportive work environment.
• Competitive salary package.
• Opportunities for career development and training.

How to Apply:
Please send your CV and a cover letter outlining your relevant experience to or apply directly here.

Customer Service Assistants

AKSHAYA11 ENTERPRISE LIMITED (Coin Saver)

Whangarei

Pay rate :24.00 to 25.00 per hour.

Full time minimum 30 hours per week

We are convenience store based in Whangarei. We are looking for THREE energetic and customer focused Customer Service Assistants to join our team.

Applicants for this role must have full- time availability, willing to work mornings, late evenings and weekends shifts & will be able to be servicing the customers.

Bring your enthusiasm, reliability and dedication and we will offer you a great team environment and a high energy and supportive workplace and strong career progression opportunities.  Exceptional customer service is a major component of this position.

Position Summary:

Responsible for providing excellent customer service and money control systems. May establish inventory schedules. Interact with in store customers to promote sales and provide information on product usage. Maintain business records.

Tasks and responsibilities:

1. Service the walk-in customers.

2. Manage the cash register.

3. Ensure customers receive prompt service and quality goods and services

5. Maintain business records as outlined

6. Support local marketing initiatives.

7. Promote sales to walk in clients.

PREREQUISITES:

·    Enthusiastic and positive attitude

·    Exceptional communication skills

·    Strong customer service skills

·    Three to six months experience in a customer service role preferred but not mandatory.

·    Passionate to exceed individual and store sale targets and KPI’s.

·    Loves to contribute to a team environment.

·    Must have flexibility on working weekends, days/hours to cover leave and peak trade periods as per the roster as the store is open 8 am to 8 pm all 7 days.

·    Your application will include the following questions:

Which of the following statements best describes your right to work in New Zealand?

Senior Customer Service & Sales Executive / Expert

Are you a proven performer in outbound sales and customer service? Do you thrive on meeting ambitious targets while ensuring clients receive top‑ tier support? We’ re seeking a seasoned professional to manage sophisticated sales and after‑ sales processes in a fast‑ paced environment.

What you’ll do:

Identify and develop new business opportunities through disciplined outbound sales efforts.

Own the post‑ sales relationship, resolving inquiries with urgency and precision.

Drive upselling and cross‑ selling strategies to exceed conversion and revenue targets.

Mentor junior team members and ensure adherence to strict quality and compliance standards.

Contribute to debt‑ management initiatives and handle payment collection tasks where needed.

Maintain meticulous records in our CRM and provide market feedback to the wider team.

Who we’re looking for:

Minimum 3 years’ experience in telesales or call‑ centre sales with a proven track record of hitting KPIs.

Experience managing both outbound and inbound sales pipelines, with exceptional objection‑ handling skills.

Strong familiarity with payment/debt‑ management processes and CRM systems.

A hunger to hit and exceed sales targets, paired with a commitment to follow stringent scripts and quality guidelines.

A high level of resilience and professionalism – able to thrive under pressure, adapt to change, and guide others.

Ideally holds a diploma or degree in management.

Why join us:

This is not an entry‑ level role; you’ ll step into a key position with significant responsibility and scope.

We operate in a highly regulated environment, and only candidates comfortable working to strict compliance requirements should apply.

The right person will have the autonomy to shape our sales and customer‑ service strategies and will be rewarded for delivering results.

If you have the depth of experience and motivation to take on this challenging role, we’d like to hear from you. Please note that we’re only considering applications that clearly demonstrate the qualifications and experience listed above.