Explore numerous hotel housekeeping job opportunities. These roles involve maintaining cleanliness and order within hotel premises, ensuring guest satisfaction through meticulous attention to detail. Key responsibilities include cleaning rooms, changing linens, 3 Hotel Housekeeping jobs in New Zealand
Room Attendant
Posted 2 days ago
Job Viewed
Job Description
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have.
**What will I be doing?**
As the Room Attendant, you will be responsible for performing the following tasks to the highest standards:
- Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
- Ensure that guests' privacies are protected during service.
- Offer all possible assistance to guests and respond to guests' requests.
- Clean and replenish supplies for guestrooms according to standards and procedures.
- Does turndown service when required.
- Ensure master keys are kept secure at all times.
- Keep trolleys neat and adequately supplied.
- Maintain all equipment in good working condition.
- Keep linen room neat and in good order.
- Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
- Be courteous and professional at all times, delivering high quality service to guests.
- Maintain good working relationships with team members and all other departments.
- Report maintenance issues promptly to the Engineering team.
- Ensure compliance of lost and found procedures.
- Take appropriate action to resolve guests' complaints.
- Promote the hotel and Hilton products and services.
- Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
- Adhere by the hotel's policies and procedures, Hilton code of business conduct, the hotel's team member handbook.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
- Carry out any other reasonable duties and responsibilities as assigned.
**What are we looking for?**
A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- High school graduate and attended skills training school.
- Minimum of 1 year of experience in the Housekeeping department.
- 1-2 years of experience in similar capacity with international chain hotels.
- English literate to meet business needs.
- Good knowledge of housekeeping's daily operations on guest floors
- Flexible with working hours, able to work morning / evening shifts, weekends and public holidays.
- Good knowledge of chemical usage and cleaning rooms.
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
**Job:** _Housekeeping and Laundry_
**Title:** _Room Attendant_
**Location:** _null_
**Requisition ID:** _HOT0BRNU_
**EOE/AA/Disabled/Veterans**
Room attendant/Receptionist
Posted 2 days ago
Job Viewed
Job Description
The Quest Serviced Apartments Hotel in Remarkables Park Queenstown is looking for a Housekeeper/Receptionist. Experience preferred but not required. This is a dual role and the successful applicant will be fully trained.
Applicants who have NZ Citizenship or applicable current NZ Visa, will have first consideration.
What are the expected days and times of work?
8:30am - 4:30pm / Mon - Sunday (rostered on 5 days per week)
How many hours guaranteed?
A minimum of 30 hours per week
Are there any additional job prerequisites?
Previous work experience in housekeeping preferred. Physically fit. Not carrying any injuries. Housekeeping is physical work and will not be suitable for those with back problems etc.
Room Attendant / Housekeeper Duties
• Follow instructions given by your supervisor
• Clean and maintain guest rooms and common areas as per the Quest standard
• Service rooms as required according to training provided and the Quest Standard
• Check all items in rooms when cleaning to ensure they are in good safe working order
• Laundry to be done as and when required or instructed
• Rubbish bins to be emptied into outside skip as required
• Maintain professional conduct while in reception area, hallways, stairwells, apartments and all areas within close vicinity to the Quest Hotel at all times
• Assist guests if and when required
Front Office Reception Duties
• Front Office Reception area is clean and tidy at all times.
• Marketing materials are displayed at all times.
• Promote the business.
• Sell reservations.
• Provide accommodation reception services in accordance with Quest Franchise Operations Manual.
• Complete financial, guest and reservations records in accordance with Quest Franchise Operations Manual.
• Professional presentation of self and work environment – in accordance with Quest Code of Conduct, Quest Way and Quest Franchise Operations Manual.
• Communicate with Housekeeping/Room Attendant and Maintenance staff so as to achieve the operational objective of the business, in accordance with Quest Procedures.
• No guest complaints relating to reception area presentation.
• Able to articulate the points of difference between a Quest Serviced Apartment and competing accommodation products/brands.
• Able to identify strengths and weakness of the business relevant to market competition.
• Able to recite ALL information contained on the business’s fact sheet.
• Able to provide information about other Quest businesses.
• Able to provide information on different Quest products to customers and guests.
• The business experiences no loss due to non-adherence to policy and procedure.
• Conversions of enquiries exceed 70%.
• Able to demonstrate the key selling attributes of Quest Serviced Apartments and the business.
• Demonstrate competency in all operational requirements of RMS including, Night Audit procedure, reservations, check in/out, room allocation policy, access help desk.
• Able to articulate current performance of property against targets.
• All enquiries are recorded.
• All financial transactions are recorded.
• All transactions are reconciled and accurate. Customer service
• Customer service delivered in accordance with the Quest Way.
• Meet and farewell guest in accordance with Quest Front Office Operation Policy and Procedures.
• Knowledge of local area facilities and services.
• Ability to resolve guest complaints and enquires.
• Consistently refer to guests by name.
• 90% of Guest Feedback Questionnaires to contain positive guest comments.
• Able to provide information on the local area.
• Resolve guest complaints and requests first time.
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