1 Operational Efficiency jobs in Auckland
Livestream Commerce Operations Lead
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Job Description
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PB Tech is New Zealand’s largest specialist IT retailer and one of the fastest-growing e-commerce companies in the country. Now, we’re moving into livestream shopping—blending technology, real-time engagement and expert service into one dynamic experience. With our unlimited product catalogue and nationwide reach, we’re ready to make streaming the next frontier of retail.
The Opportunity
We’re building a dedicated Livestream Department from the ground up and we need a hands-on Livestream Commerce Operations Lead to drive it forward. From tech setup to post-stream analysis, you’ll own the delivery and growth of a high-impact live-shopping experience that connects, entertains and sells.
What You’ll Do
Plan, host, and execute livestream events that turn viewers into loyal customers
Own the end-to-end production: platform setup, run-sheets, overlays, and analytics
Work closely with marketing, product, and vendor teams to craft winning show content
Supercharge streams with AI-powered tools and smart automation
Analyse performance, identify trends, and refine strategies to boost engagement and sales
What You’ll Bring
You must have a proven experience producing or managing livestreams (retail, gaming, events, or social shopping)
IT/tech background with confidence using multiple AI tools (preferred)
Sales experience in consumer electronics or IT retail (preferred)
What We Offer
Access to New Zealand’s most comprehensive range of tech products, along with exclusive staff discounts
A dynamic and culturally diverse workplace that fosters innovation and values individual initiatives
Opportunities to grow your career within a people-first, future-focused organisation where innovation is encouraged and your contributions drive meaningful progress
Southern Cross health insurance coverage (available after one year of continuous employment)
A flexible working environment that supports work-life balance
Ongoing learning and development programs, complemented by strong support and mentorship from management
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Your application will include the following questions:
- Which of the following statements best describes your right to work in New Zealand? What's your expected annual base salary? How much notice are you required to give your current employer? Are you willing to relocate for this role? How many years' experience do you have as a Live Streaming and Social Media Supervisor? How many years' experience do you have in digital analytics?
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Restaurant Process Improvement Manager
Posted today
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Job Description
As the Restaurant Process Improvement Manager, you will take full responsibility of the restaurant’s operations, lead day-to-day service excellence, and manage the process improvements across the business. We’re looking for a dynamic leader with a passion for hospitality and the ambition to grow into a multi-site management role.
This is a full-time permanent position , offering 30 to 35 hours per week.
Key Responsibilities:
- SOP Development & Compliance – Create, maintain, and train staff on SOPs across all operations. Implement testing and monitoring to ensure efficiency, compliance, and accountability.
- Operational Oversight – Manage rosters, floor plans, and service flow for maximum productivity. Monitor kitchen and FOH performance, resolve issues promptly, and oversee readiness from open to close.
- Bustle System & EOD Reporting – Operate and maintain the Bustle POS, including menu updates, pricing, specials, and live service monitoring. Complete accurate end-of-day cash-ups and prepare daily sales reports. Train staff for consistent system use.
- Online Ordering & Reservations – Manage Uber Eats, First Table, Quando, and other digital channels. Maintain availability, promotions, and customer communications to drive revenue and engagement.
- Health, Safety & Food Compliance – Enforce NZ Food Control and workplace health & safety standards. Conduct regular checks, maintain compliance records, and promote a culture of cleanliness and safe practices.
- Stock, Supplier & Cost Control – Oversee inventory, stock counts, and cost control. Manage supplier relationships, negotiate competitive pricing, and align ordering with sales forecasts.
- Financial Reporting & KPIs – Track labour costs, waste, revenue, and satisfaction metrics. Prepare weekly performance reports with actionable recommendations.
Who We're Looking For
- 3+ years’ experience in a similar role (restaurant manager, store operator, hospitality team leader).
- Must have strong background in Bustle POS and Quando
- Proven ability to lead teams and deliver outstanding customer experiences.
- Strong understanding of both FOH and BOH operations.
- Commercial mindset — confident managing budgets, targets, and suppliers.
- Highly organised with excellent problem-solving skills and attention to detail.
- Experience with rostering, ordering systems, and POS tools.
- Good command of English (verbal and written)
Position Details:- Employment Type: Full-Time, Permanent.
- Hourly Rate: $35.00–$38.00 NZD/hour , depending on experience
- Hours per Week: 30–35 hours , with availability required across weekdays, evenings, weekends, and public holidays
Why Join Us?· Be part of a fast-growing brand with exciting future business
· Autonomy to run your store like your own business
· Supportive leadership and operational support
· Competitive salary
· Career growth and advancement opportunities
Sound like you?
Apply now with your CV and a cover letter telling us why you’re the right fit. Please note only New Zealand citizens or residents will be considered for this role.
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