18 Customer Services jobs in New Zealand

We are looking for a qualified Client Services Manager. This is a full-time permanent position and will consist of handling the Clients that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames. 

 You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients are happy with the tasks that we are performing. You will be solely responsible for our clients and their satisfaction with all work completed.

Key Attributes:

•The desire to grow your knowledge and skills in the management field.

•A strong business-oriented focus

•The ability to adapt, be flexible and learn quickly

•Excellent interpersonal and communication skills

•Enthusiastic about customer service excellence and the contribution you can make to the

business

•The ability to work independently and without supervision

•A qualification at least at Diploma level or at least two years of work experience. 

•You will need to be flexible and good at negotiations

•Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the

clients of our business.

 We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $30.00 per hour and the maximum payrate is $32.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.

We are looking for a qualified Client Services Manager. This is a full-time permanent position and will consist of handling the Clients that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames. 

 You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients are happy with the tasks that we are performing. You will be solely responsible for our Clients and their satisfaction with all work completed.

Key Attributes:

•The desire to grow your knowledge and skills in the management field.

•A strong business-oriented focus

•The ability to adapt, be flexible and learn quickly

•Excellent interpersonal and communication skills

•Enthusiastic about customer service excellence and the contribution you can make to the

business

•The ability to work independently and without supervision

•A qualification at least at Diploma level or at least two years of work experience. 

•You will need to be flexible and good at negotiations

•Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the

clients of our business.

 We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $30.00 per hour and the maximum payrate is $32.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.

We are looking for a qualified Client Services Manager. This is a full-time permanent position and will consist of handling the Clients that we contract with.

To be considered for this position you’ll have at least a qualification at Diploma level or higher or at least two years of work experience. You should have excellent communication skills (both written and spoken) and be able to work independently to reach goals. You must be able to multitask and will be able to complete work in set time frames. 

 You will be also expected to perform management tasks such as managing customer relationships and ensuring that there are policies in place to ensure customer satisfaction, assisting in the growth of clients by increasing contracts and coordinating with other Management or Senior staff members to ensure that staff training is conducted appropriately and that our clients are happy with the tasks that we are performing. You will be solely responsible for our Clients and their satisfaction with all work completed.

Key Attributes:

•The desire to grow your knowledge and skills in the management field.

•A strong business-oriented focus

•The ability to adapt, be flexible and learn quickly

•Excellent interpersonal and communication skills

•Enthusiastic about customer service excellence and the contribution you can make to the

business

•The ability to work independently and without supervision

•A qualification at least at Diploma level or at least two years of work experience. 

•You will need to be flexible and good at negotiations

•Ability to use a computer and basic programs like Microsoft word and excel is also beneficial.

This is a full time Permanent position and successful applicant will be required to manage all the

clients of our business.

 We are giving a minimum of 30 hours per week for this position. The minimum payrate for this position is $30.00 per hour and the maximum payrate is $32.00 per hour

Applicants for this position should have NZ residency or a valid NZ work visa.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Managing Consultant, Advisors Client Services, Strategy & Transformation
Our Advisors & Consulting Services team combines traditional management consulting with Mastercard's rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants.
Please review our consulting specializations to learn more about all opportunities and apply for the position that is best suited to your background and experience: and Responsibilities
Client Impact
· Lead client engagements across a range of industries and problem statements
· Develop strategies and programs for large, regional, and global clients by leveraging data and technology solutions to unlock client value
· Own key relationships with mid-level to senior client stakeholders and independently assess client agenda, internal culture, and change readiness
Team Collaboration & Culture
· Lead team to creative insights and sound business recommendations, and deliver impactful client presentations while growing team members' roles and skills
· Provide analytical and day-to-day project delivery team leadership, and create a collaborative and inclusive environment for all levels
· Collaborate with internal Mastercard stakeholders including Product and Business Development to scope projects, create relevant solutions for clients, and build the firm's intellectual capital
· Provide on-the-job training, coaching, and mentorship to junior consultants
Qualifications
Basic qualifications
· Undergraduate degree with work experience in consulting, corporate strategy, business intelligence, business line management, or product management
· Experience coaching and managing teams across multiple consulting engagements that involve structured problem solving and stakeholder management
· Experience managing key client relationships
· Knowledge of business KPIs, financials, and organizational leadership
· Ability to identify new business development opportunities, and experience drafting proposals and scoping new opportunities
· Logical, structured thinking, and affinity for numerical analysis
· Advanced Word, Excel, and PowerPoint skills
· Ability to manage multiple tasks and clients in a fast-paced, deadline-driven environment
· Ability to communicate effectively in English
· Eligibility to work in New Zealand
Preferred qualifications
· Experience generating new knowledge or creating innovative solutions for a firm
· Relevant industry expertise
· MBA or master's degree with relevant specialization (not required)
Our Benefits At A Glance
· Multiple Health & Wellbeing protection plans, including Medical Insurance Plan for employee and eligible dependents, Employee and Family Resources Program, Thrive Global, etc.
· Financial & Retirement plans including additional employer contributions to Kiwi Saver
· Flexible hybrid workplace
· Diverse career development and training opportunities
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.

This is a remote position.

The Call Center Agent will be answering inbound calls, converting them to leads, and later to towing jobs. DUTIES AND RESPONSIBILITIES: 1. Responsible for managing a whole lot of incoming and outgoing calls in the operations. 2. Identify the needs of client and find solution to it. 3. Answering inbound calls, converting them to leads, and later to towing jobs. WORKING CONDITIONS: 1. Remote 2. Shift-based — in a Call Center that works 24/7. 3. Pacific Time Zone RequirementsRequirements TECHNICAL & PHYSICAL REQUIREMENTS: 1. High speed and stable internet connection 2. A modern laptop/ desktop with a working headset and mic (Minimum of I-5 generation 10 for processor and 12GB RAM) Note: This is an important requirement, if you don't have the minimum requirements. Sorry, but you won't be able to proceed with your application . 3. Super important — a quiet place to work, without any background noises 4. Power back up and internet back up is a MUST.

We are the global test and automation specialists, powering next-generation technologies through sophisticated solutions. Behind every electronic device you use, Teradyne's test technology ensures your device works right the first time, every time! Our portfolio of automation solutions help manufacturers to develop and deliver products quickly, efficiently and cost-effectively. Together, Teradyne ( companies deliver manufacturing automation across industries and applications around the world!
We attract, develop, and retain a high-performance workforce, comprised of people with diverse backgrounds and a shared drive for excellence. We strive to foster a positive and inclusive work environment that helps employees, and communities, thrive.
Our Purpose:
TERADYNE, where experience meets innovation and driving excellence in every connection. We are fueled by creativity and diversity of thought and in our workforce. Our employees are supported to innovate and learn something new every day.
Based in Auckland, Quantifi Photonics is proud to be part of the Teradyne family, combining New Zealand's innovative spirit with the resources of a global leader in test, automation, and robotics. We're growing fast, tackling increasingly complex challenges, and are looking for passionate, talented people to help take Quantifi Photonics to the next level.
Quantifi Photonics designs and manufactures advanced optical and electronic test instruments that enable engineers to develop and scale up next-generation photonics technologies. Our customers include global tech companies, leading universities, and world-class research institutions in over 25 countries; working across R&D, high-volume manufacturing, defense, aerospace, and academia.
We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Opportunity Overview:
Be the driving force behind an innovative customer service and support department, "owning" the department and managing all processes to enable goal achievement.
This position is critical to the success of providing valuable customer experience, by actively communicating with customers, being empathetic towards their issues and providing an efficient resolution to the issues.
You will be responsible for creating and updating effective customer service procedures, policies and standards, and ensuring smooth day-to-day operations of the Customer Service and Support department, for all our Global customers.
Customer Support:
+ First point of contact with the customer is to understand the issues they are experiencing.
+ Ensure all customer issues and requests are logged in JIRA Service Management, with complete documentation of all related communications within the support ticket
+ Troubleshoot the issue, ensuring all technical areas have been covered and investigated, including the warranty period.
+ Manage and Maintain the Customer Support Knowledge page in Confluence which comes with troubleshooting, knowledge and support process
Manage product calibration and service sales activities:
+ Setting up a calibration schedule for existing customers, and a pipeline of recurring service.
+ Contacting and quoting customers for product calibration services.
+ Booking and coordinating calibration requests with the Production team.
+ Log calibration activity and revenue in the company systems (CRM/ERP).
+ Initial inspection and diagnosis/quality checks on incoming instruments before passing to the production team for both RMA and calibration. Completion of AS FOUND reports paperwork in the system, including updating jobs for any extra tasks required. Communication to Manufacturing team.
+ Managing the OQC process for RMAs and product calibrations, ensuring that all AS FOUND parts are included, properly packed, and securely prepared for shipment.
Demonstration/Loan units:
+ Check all outgoing and incoming loan instruments for defects, provide a report on instruments for outgoing to be sent to end user as proof of condition, compare the report with incoming and liaise with business on any damage or issues to determine if charges are appropriate
Product Portfolio:
+ Be familiar with all the current products available, and understand the technical functionality
Continuous Improvement:
+ Develop customer satisfaction goals and coordinate with the teams to meet them.
+ Analyze all service activities to provide statistics and detailed reports for review.
All About You:
We seek individuals who share our passion and determination. Our commitment to customer success drives us to go the extra mile. If you're ready to join us in this mission, take a closer look at the minimum criteria for the position.
+ Relevant Tertiary Education - in Business, Electronics, Technical Sales.
+ Five years' experience in technical sales and/or customer service
+ The ability to work and communicate effectively with customers is essential. Confidence with phone and email communication
+ Strong Microsoft Office skills
+ Excellent attention to detail
** We are only considering candidates local to position location and are unable to provide relocation for this position.
Benefits:
At Quantifi Photonics, you'll work at the forefront of photonics technology, solving challenging problems that have real-world impact. You'll be part of a collaborative, supportive, and innovative team where your expertise will directly influence the success of our products and company growth.
Health insurance
Paid birthday off
Great staff facilities, (lunchroom outdoor flow and BBQ area)
Onsite parking available
Walking distance from Constellation Bus Station
Employee centric company
#LI-RA1
Current openings may involve access to export controlled technology and may be subject to export licensing requirements prior to employment. ATTENTION APPLICANTS WITH DISABILITIES: If you're unable to access our on-line application due to a disability you may visit one of our locations or our Corporate Office at 600 Riverpark Drive, North Reading, MA and request a paper application form. In addition, you may also contact the HR Service Center at or contact them at for additional assistance. LitePoint, a Teradyne Company is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, age, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Maruia Hot Springs is an award-winning hot springs eco-resort located in the center of the South Island 2.5 hours from Christchurch and 45 minutes from Reefton in the heart of the Lewis Pass National Park. It is a remote location that is completely off the grid in the mountains surrounded by beach forest and rivers.

We require a customer service manager to join our team. This would involve planning, administrative duties and evaluating customer relations. This would be done through delivery in the restaurant service, working with kitchen, reception and housekeeping and sauna infusions to ensure that customers have the best stay possible and experience of all that Maruia has to offer. 

The applicant requires strong leadership skills and customer service, extensive hospitality experience and experience in the wellness industry, such as yoga practice, sauna infusions, guided walking etc. This will require the person to be confident to speak publicly to groups.

Any other skills such as graphic design, marketing would all be of benefit for this role. An LCQ certificate would be a great asset or the willingness to attain one.

This is a permanent 35-40 hour position, pay rate is between $30- $34/hour.

A minimum of 3 years experience is required.

 APPLY NOW and please state if you are a NZ citizen/resident or what your Visa status is.

Job Details:

• Location: Auckland
• Position: Customer Service Manager   
• Term: Permanent full time position
• Wage: $ per hour
• Hours of work: 40 hours per week
• Shifted from Monday to Friday

Skyline Tech Limited is a Auckland based financial services provider. We are looking for a qualified customer service manager to manage our customer service centre, to ensure our quality services are delivered to our clients including individual and business partners.

The ideal candidate should have:  

• Bachelor degree in business management or other relevant field.

• Bilingual ability is preferred for the best services to non English speaking clients;

• Excellent communication skills;

• Excellent time management skills;

• Reliable and able to work under pressure.

Duties and Responsibilities:

• Developing and implementing the annual plan for customer services team of Skyline Tech Limited to achieve satisfactory outcome and to benefit the future growth of the business;

• Undertake the review of customer services policy, perform the customer survey and data analyzing, to monitor performance and make decisions on customer services.

• To analysis the business information and requirements in order to establish and develop relationships with customers and business partners.

• Ensure effective customer services by evaluating existing work methods or procedures to ensure efficient operation;

• Responsible for the management of customer service team members, including selection, training, performance assessment, motivate and lead the service team to provide the quality services to customers.

• Liaised with clients and other related business third parties, to establish and maintain the good business partnership, to enhance the business reputation.

• To perform other tasks the employer may reasonably request.

To pursue this opportunity further please email your CV to You must have New Zealand residency or a valid New Zealand work visa. Only short-listed candidates will be contacted.